Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Operations Management > Midterm Terms > Flashcards

Midterm Terms Flashcards

1
Q

Knowledge society

A

A society in which much of the labor force has migrated from manual work to work based on knowledge

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Management process

A

The application of planning organizing staffing leading and controlling the achievement of objectives

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Multifactor productivity

A

Indicates the ratio of goods and services produced (outputs) to many or all resources (inputs)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Operations management

A

Activities that relate to the creation of goods and services through transformation of inputs to outputs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Production

A

The creation of goods and services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Productivity

A

The ratio of outputs divided by one or more inputs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Productivity variables

A

The three factors critical to productivity improvement labor Capital and management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Service sector

A

The segment of the economy that includes trade, financial, lodging, education, legal, medical, and other professional occupations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Services

A

Economic activities that typically produce an intangible product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Single factor productivity

A

Indicates the ratio of the goods and services produced to one resource

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Supply chain

A

A global network of organizations in activities that supplies a firm with goods and services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Attribute inspection

A

Inspection at classifies items as being either good or defective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Benchmarking

A

Selecting a demonstrated standard of performance that represents the very best performance for a process or an activity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Cause and effect diagram

A

A schematic technique used to discover possible locations of quality problems also known as an Ishikawa diagram or a fish bone chart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Control charts

A

Graphic presentations of a process data overtime, with predetermined control limits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Cost of quality

A

The cost of doing things wrong that is the price of nonconformance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Employee empowerment

A

Enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible in the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Flow charts

A

Block diagrams that graphically describe the process or system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Inspection

A

A means of ensuring that an operation is producing at the quality level expected

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

ISO 9000

A

A set of quality standards developed by an international organization for standardization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Pareto charts

A

Graphics that identify the few critical items as opposed to the many less important ones

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

PDCA

A

A continuous improvement model that involves four stages plan, do, check, and act

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Poke yoke

A

Literally translated, mistake proofing; it has come to mean a device or technique that ensures the production of a good unit every time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Quality

A

The ability of a product or service to meet customer needs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Quality circle

A

A group of employees meeting regularly with a facilitator to solve work related problems in their work area

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Quality lost function

A

A mathematical function that identifies all costs connected with poor quality and shows how these costs increase as output moves away from the target value

27
Q

Quality robust

A

Products that are consistently built to meet customer needs in spite of adverse conditions in the production process

28
Q

Service recovery

A

Training and empowering front line workers to solve problems immediately

29
Q

SERVQUAL

A

A popular measurement scale for service quality that compares service expectations with service performance

30
Q

Six sigma

A

A program to save time, improve quality, and lower costs

31
Q

Source inspection

A

Controlling or monitoring at the point of production or purchase at the source

32
Q

Statistical process control [SPC]

A

A process used to monitor standards, make measurements, and take corrective action as a product or service is being produced

33
Q

Target oriented quality

A

A philosophy of continuous improvement to bring a product exactly on target

34
Q

Total quality management

A

Management of an entire organization so that it excels in all aspects of products and services that are important to the customer

35
Q

Variable inspection

A

Classifications of inspected items as falling on a continuum scale, such as dimension or strength

36
Q

Acceptable quality level [AQL]

A

The quality level of a lot considered good

37
Q

Acceptance sampling

A

A method of measuring random samples of lot or batches of products against predetermined standards

38
Q

Assignable variation

A

Variation in a production process that can be traced to specific causes

39
Q

Average outgoing quality [AOQ]

A

The percentage defective in an average lot of goods inspected through acceptance sampling

40
Q

C Chart

A

A quality control chart used to control the number of defects Per unit of output

41
Q

Central limit theorem

A

The theoretical foundation for X charts which states that regardless of the distribution of the population of all parts or services, the mean distribution tends to follow a normal curve as the number of samples increase

42
Q

Consumers risk

A

The mistake of a customers acceptance of a bad lot overlooked through sampling

43
Q

Control chart

A

Graphical presentation of process data over time

44
Q

Cp

A

A ratio for determining whether a process meets design specifications; A ratio of the specification to the process variation

45
Q

Cpk

A

A proportion of variation 3(Standard deviations) Between the center of the process and the nearest specification limit

46
Q

Lot tolerance percentage defective

A

The quality level of a lot considered bad

47
Q

Natural variation

A

Variability that affects every production process to some degree and it’s to be expected also known as common cause

48
Q

Operating characteristic curve

A

A graph that describes how well and acceptance plan discriminate between good and bad lots

49
Q

P chart

A

A quality control chart that is used to control attributes

50
Q

Process capability

A

The ability to meet design specifications

51
Q

Producers risk

A

The mistake of having producers good lot rejected through sampling

52
Q

R chart

A

I control chart that tracks the range within a sample it indicates that a gain or loss in uniformity has occurred in dispersion of a production process

53
Q

Run test

A

Text used to examine the points in a control chart to see if nonrandom variation is present

54
Q

Statistical process control

A

A process used to monitor standards, make measurements, and take corrective action as a product or service is being produced

55
Q

Type one error

A

Statistically, the probability of rejecting a good lot

56
Q

Type two error

A

Statistically, the probability of excepting a bad lot

57
Q

Mean charts

A

Quality control chart for variables that indicates when changes occur in the central tendency of a production process

58
Q

Check sheet:

A

An organized method of recording data

59
Q

Scatter diagram:

A

A graph of the value of one variable vs another variable

60
Q

Cause-and-effect diagram:

A

A tool that identifies process elements (causes] that may affect an outcome

61
Q

Pareto chart:

A

A graph that identifies and plots problems or defects in the descending order a frequency

62
Q

Flow chart [process diagram]

A

A chart that describes the steps in the process

63
Q

Histogram

A

A distribution that shows the frequency of occurrences of a variable

64
Q

Statistical process control chart

A

A chart with time on the horizontal axis for plotting values of a statistic

Operations Management (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions