Midterm SG Flashcards

1
Q

Intrapersonal communication

A

with oneself

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2
Q

interpersonal communication

A

between two or a few persons and distinguished from public or mass communication; communication of a personal nature and distinguished from impersonal communication; communication between or among intimates or those involved in a close relationship; often. dyadic and small group communication in general

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3
Q

small group communication

A

(within 5 to 10 people). communication among a collection of individuals small enough in number that all members may interact with relative ease as both senders and receivers, the members being connected to one another by some common purpose and with some degree of organization or structure

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4
Q

organizational communication

A

the process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organizational context

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5
Q

public speaking

A

communication in which a speaker presents a relatively continuous messages to a relatively large audience in a unique context

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6
Q

computer-mediated communication

A

a general term denoting all forms of communication between people that take place through some computer, electronic, or Internet connection

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7
Q

mass communication

A

communication addressed to an extremely large audience, mediated by audio and/or visual transmitters, and processed by gatekeepers before transmission

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8
Q

list the benefits of communication

A
improve presentation skills 
relationship skills 
interaction skills 
thinking skills 
leadership skills
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9
Q

define communication competence

A

knowledge of the elements and rules of communication, which vary from one culture to another

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10
Q

describe a competent communicator

A

one who makes effective choices, thinks critically and mindfully, effectively switches codes, is culturally sensitive, is ethical, is an effective listener, and is media literate

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11
Q

define ethnocentrism

A

superiority of one’s culture

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12
Q

define enculturation

A

the process by which culture is transmitted from one generation to another

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13
Q

define acculturation

A

the process by which a person’s culture is modified or changed through contact with or exposure to another culture (immigrant)

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14
Q

assimilation

A

process of adapting to a different culture

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15
Q

5 guidelines to improve intercultural communication

A
prepare yourself 
recognize and reduce your ethnocentrism
confront your stereotypes 
be mindful 
avoid over-attribution
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16
Q

what is self-disclosure?

A

a type of communication in which you reveal information about yourself that you normally keep hidden

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17
Q

examples of self-disclosure

A

“I’m afraid to compete” or “I love you”

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18
Q

Pros of self-disclosure

A

increased self-knowledge, the ability to cope with difficult situations and guilt, communication efficiency, more meaningful relationships, and prevention of faulty assumptions

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19
Q

cons of self-disclosure

A

personal and social rejection and professional or material losses

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20
Q

affinity-seeking strategies

A

behaviors designed to increase your interpersonal attractiveness

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21
Q

list 4 listening styles

A

emphatic listening, polite listening, critical listening, and active listening

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22
Q

emphatic listening

A

involves being in touch with the person’s feelings as well as thoughts

23
Q

polite listening

A

involves a variety of behaviors that protect a person’s positive and negative face needs

24
Q

critical listening

A

involves objectively evaluating messages of all kinds

25
Q

active listening

A

involves the process of sending back to the speaker what you think was said and working with the speaker to understand the speaker’s meaning

26
Q

denotation

A

referential meaning; the objective or descriptive meaning of a word

27
Q

connotation

A

the feeling or emotional aspect of meaning, generally viewed as consisting of the evaluative (for example, good-bad), potency (strong-weak), and activity (fast-slow) dimensions the associations of a term

28
Q

nonverbal communication definition

A

communication without words; communication by means of space, gestures, facial expressions, touching, vocal variation, and silence, for example

29
Q

The principles of nonverbal communication

A

nonverbal messages integrate with verbal messages, and they help form and manage impressions, define relationships, structure conversation, influence and deceive, and express emotions

30
Q

process of relationships

A

contact, involvement, intimacy, deterioration, repair, and dissolution

31
Q

theory of attraction

A

Attraction depends on five factors: similarity, proximity, reinforcement, attractiveness (physical and personality), and reciprocity of liking.

32
Q

social exchange theory

A

a theory hypothesizing that we develop relationships in which our rewards or profits will be greater than our costs and that we avoid or terminate relationships in which the costs exceed the rewards

33
Q

relationship dialectics theory

A

people in a relationship experience dynamic tensions between pairs of opposing motives or desires

34
Q

list the 6 love styles

A

eros, ludus, stoge, pragma, mania, and agape

35
Q

eros

A

beauty and sexuality

36
Q

ludus

A

entertainment and excitement

37
Q

storge

A

peaceful and slow

38
Q

pragma

A

practical and traditional

39
Q

mania

A

elation and depression

40
Q

agape

A

compassionate and selfless

41
Q

define brainstorming

A

a technique for analyzing a problem by presenting as many ideas as possible

42
Q

group task roles

A

those that help the group focus more specifically on achieving its goals

43
Q

initiator-contributor

A

presents new ideas or new perspectives on old ideas, suggests new goals, or proposes new procedures or organizational strategies

44
Q

information seeker

A

asks for facts and opinions and seeks clarification of the issues being discussed

45
Q

information giver

A

presents facts and opinions to the group members

46
Q

formal communication

A

those that are sanctioned by the organization itself and deal with the workings of the organization, with productivity, and with the various jobs served by the employees

47
Q

informal (grapevine) communication

A

socially sanctioned. they are oriented more to the individual members and their relationship to the organization

48
Q

conflict management styles

A
competing 
avoiding 
accommodating 
compromise 
collaborating
49
Q

competing

A

I win - you lose

50
Q

avoiding

A

i lose - you lose

51
Q

accommodating

A

I lose - you win

52
Q

compromise

A

I win and lose - you win and lose

53
Q

collaborating

A

I win - You win