Midterm Review Chs 1-6 Flashcards
What is unintentional discrimination?
Putting someone at a disadvantage without meaning to.
Explain intentional discrimination.
When someone means to put another person at a disadvantage.
What is: a justifiable reason for discrimination based on a clearly defined intrinsic requirement by the tasks an employee is expected to perform?
Bonafide occupational requirements
What is “reasonable accommodation”?
The adjustment of employment policies/practices to prevent employees from being denied benefits.
What two types of harassment are there?
Psychological - physical or verbal intimidation
Sexual - sexual annoyance or coercion
What is human resources management?
The management of people in organizations to dice successful org performance.
What freedoms are stated on the Canadian charter of rights and freedoms?
Freedom of: Conscience and religion Thought, belief, expression, opinion Peaceful assembly Association
What are financial costs that make accommodation more difficult?
Undue hardship
Why is employer responsibility?
Protects employees from harassment including that by clients or customers.
What is the employment equity act?
Promoted equality, removed employment barriers, and is for for groups: women, visible minorities, the disabled, and aboriginal peoples.
What are the five types of org structure?
Functional (departments) Geographic (region) Customer (sub-companies) Product - (product lines) Process - (department activities)
What is org structure?
The formal relationships among jobs.
What does the org chart tell you?
It clarifies chain of command; who reports to whom.
What is job design?
The process of systematically organizing work into tasks to perform a specific job.
Explain job enrichment vs job enlargement.
Enrichment - adding more MEANINGFUL tasks
Enlargement - broader scope of tasks
What is competency-analysis?
Competency-based analysis emphasizes the employees capabilities to perform a job.
Describe the 5 aspects of the Job Characteristics Model.
- Skill variety
- Task identity
- Task significance
- Autonomy
- Feedback
What are some outcomes from the JCM?
- high internal work motivation
- high-quality performance
- high satisfaction
- low turnover/absenteeism
What are some methods of collecting job-analysis information?
- Interview
- Questionnaires
- Observation
- Participant logs
- World cafe (online convos)
What is human resource planning?
The process of forecasting future human resource requirements (supply and demand) for an org.
What are the quantitative approaches to resource planning?
Trend analysis Ratio analysis Scatter plots Regression analysis Computer-based sims
Name the qualitative approaches to hr planning.
Nominal group technique
Delphi technique
Scenario planning
What are some internal methods of recruitment?
Succession planning
Replacement planning
What are some external recruitment methods?
Agencies Websites Print Job fairs Referrals Networking
What is selection?
The process of choosing individuals to fill job openings.
Why is selection important?
Impacts company performance
Bad selections are costly
Significant legal implications
Explain the different types of interviews.
Situational Behavioural Structured (semi/unstructured) Panel Sequential
What is orientation?
Long term socialization process between employee and employer.
Give some purposes for orientation.
Builds foundation for ongoing performance management.
Improved productivity
Improved retention levels
Reduced recruitment costs
What is training?
The process of teaching employees the competences they need to perform their jobs.
What is trend analysis?
For new employees; to break down job into tasks and skills.
What is performance analysis?
For current employees; to verify any performance problems and determine whether to resolve with training or other means.
