Midterm Review Chs 1-6

Question 0

What is unintentional discrimination?

Answer 0

Putting someone at a disadvantage without meaning to.

Question 1

Explain intentional discrimination.

Answer 1

When someone means to put another person at a disadvantage.

Question 2

What is: a justifiable reason for discrimination based on a clearly defined intrinsic requirement by the tasks an employee is expected to perform?

Answer 2

Bonafide occupational requirements

Question 3

What is “reasonable accommodation”?

Answer 3

The adjustment of employment policies/practices to prevent employees from being denied benefits.

Question 4

What two types of harassment are there?

Answer 4

Psychological - physical or verbal intimidation

Sexual - sexual annoyance or coercion

Question 5

What is human resources management?

Answer 5

The management of people in organizations to dice successful org performance.

Question 6

What freedoms are stated on the Canadian charter of rights and freedoms?

Answer 6

Freedom of:
Conscience and religion
Thought, belief, expression, opinion
Peaceful assembly
Association

Question 7

What are financial costs that make accommodation more difficult?

Answer 7

Undue hardship

Question 8

Why is employer responsibility?

Answer 8

Protects employees from harassment including that by clients or customers.

Question 9

What is the employment equity act?

Answer 9

Promoted equality, removed employment barriers, and is for for groups: women, visible minorities, the disabled, and aboriginal peoples.

Question 10

What are the five types of org structure?

Answer 10

Functional (departments)
Geographic (region)
Customer (sub-companies)
Product - (product lines)
Process - (department activities)

Question 11

What is org structure?

Answer 11

The formal relationships among jobs.

Question 12

What does the org chart tell you?

Answer 12

It clarifies chain of command; who reports to whom.

Question 13

What is job design?

Answer 13

The process of systematically organizing work into tasks to perform a specific job.

Question 14

Explain job enrichment vs job enlargement.

Answer 14

Enrichment - adding more MEANINGFUL tasks

Enlargement - broader scope of tasks

Question 15

What is competency-analysis?

Answer 15

Competency-based analysis emphasizes the employees capabilities to perform a job.

Question 16

Describe the 5 aspects of the Job Characteristics Model.

Answer 16

1. Skill variety
2. Task identity
3. Task significance
4. Autonomy
5. Feedback

Question 17

What are some outcomes from the JCM?

Answer 17

• high internal work motivation
• high-quality performance
• high satisfaction
• low turnover/absenteeism

Question 18

What are some methods of collecting job-analysis information?

Answer 18

1. Interview
2. Questionnaires
3. Observation
4. Participant logs
5. World cafe (online convos)

Question 19

What is human resource planning?

Answer 19

The process of forecasting future human resource requirements (supply and demand) for an org.

Question 20

What are the quantitative approaches to resource planning?

Answer 20

Trend analysis
Ratio analysis
Scatter plots
Regression analysis
Computer-based sims

Question 21

Name the qualitative approaches to hr planning.

Answer 21

Nominal group technique
Delphi technique
Scenario planning

Question 22

What are some internal methods of recruitment?

Answer 22

Succession planning

Replacement planning

Question 23

What are some external recruitment methods?

Answer 23

Agencies
Websites
Print
Job fairs
Referrals
Networking

Question 24

What is selection?

Answer 24

The process of choosing individuals to fill job openings.

Question 25

Why is selection important?

Answer 25

Impacts company performance
Bad selections are costly
Significant legal implications

Question 26

Explain the different types of interviews.

Answer 26

Situational
Behavioural
Structured (semi/unstructured)
Panel
Sequential

Question 27

What is orientation?

Answer 27

Long term socialization process between employee and employer.

Question 28

Give some purposes for orientation.

Answer 28

Builds foundation for ongoing performance management.
Improved productivity
Improved retention levels
Reduced recruitment costs

Question 29

What is training?

Answer 29

The process of teaching employees the competences they need to perform their jobs.

Question 30

What is trend analysis?

Answer 30

For new employees; to break down job into tasks and skills.

Question 31

What is performance analysis?

Answer 31

For current employees; to verify any performance problems and determine whether to resolve with training or other means.