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Veterinary Management > Midterm Review > Flashcards

Midterm Review Flashcards

1
Q

What is the greatest overhead of a veterinary practice? what must they do to ensure proper productivity?

A

personnel, work as a team

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2
Q

what 2 things does a good HR manager create

A

positive workplace dynamics and positive team dynamics

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3
Q

define team dynamics

A

study and practice of how teams of people interact. it is the way people on a team deal with each other and solve problems. aka group dynamics or organizational behavior

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4
Q

define nepotism

A

favoring family or friends

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5
Q

CVPM?

A

certified veterinary practice manager

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6
Q

probationary period purpose?

A

make sure employee fitting in, learning what is needed and able to perform what expected

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7
Q

define uniformly followed procedure

A

procedure usually followed when carrying out an operation or dealing with a situation

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8
Q

SOP

A

standard operating procedure

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9
Q

define employee handbook

A

legal employee “contract”, defines employment terms

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10
Q

job description

A

expectations. important for hiring, job performance reviews, terminations

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11
Q

RVT versus CVT vs LVT

A 
RVT = no edu, exam
CVT = may/may not edu,exam
LVT = AVMA accred program, boards
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12
Q

name ten topics you can never ask about in an interview

A

race/nationality, religion, marital/family status, age, gender, credit, sexual orientation, handicaps/disabilities, arrest record, political affiliation

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13
Q

USDA meaning

A

united states department of agriculture

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14
Q

APHIS, what does it do

A

animal plant and health inspection service

Center for Veterinary Biologics (CVB) regulate veterinary biologics (vaccines, bacterins, antisera, dx kits) ensure pure, safe, potent, and effective

work centered around Virus Serum Toxin Act (dx virus quickly and safely, tx effective)

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15
Q

name 3 things USDA in charge of

A

regulating production and sale of vaccines
veterinary biologics (safe esp in food animal)
animal well being and stress management

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16
Q

Acronyms:
APHIS
REAC (and what is it a part of, what does it do)
FSIS, what does it do, what part of

A

All are USDA, REAC is subunit of APHIS

Regulatory Enforcement and Animal Care Unit is a part of APHIS. resp for safe transport and handling of animals and for help services for owners

Food Safety Inspection Service makes sure meat poultry and egg safe correctly labeled

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17
Q

Animal Welfare Act

A

(know this) only Federal law in the US that regulates treatment of animals in research, exhibition, transport, and by dealers. Enforced by USDA, APHIS, and Animal Care Agency

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18
Q

PHSCC

A

Public Health Service Commissioned Corps

rapid and effective response to public health needs i.e. natural disasters, oil spills, 9-11

leadership and advancement public health science

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19
Q

IACUC

A

Institutional Animal Care and Use Committee

must be established by institutions to oversee and eval all aspects of institutional animal care and use programs when they use lab animals for research or instructional purposes

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20
Q

AALAS

A

American Association for Laboratory Animal Science

educate regarding responsible lab animal care and use

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21
Q

four APHIS responsibilities

A
  • veterinary biologics, special dz
  • interstate inspection and compliance
  • import-export staff oversees
  • administer Animal Welfare Act
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22
Q

how long are accident reports/claims for settled cases kept

A

7 years

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23
Q

how long accounts payable ledgers and schedules kept

A

7 years

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24
Q

how long accounts receivable ledgers and schedes kept

A

7 y

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25
Q

how long audit reports kept

A

permanently

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26
Q

how long capital stocck and bond records kept

A

permanently

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27
Q

how long charts of accts kept

A

perm

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28
Q

bank statements? how long canceled cheks

A

3, 7y

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29
Q

how long checks, cancleed for imp payments (tax property purchase, special contracts) kept

A

perm

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30
Q

contracts, mortgages, notes, expired leases

A

7y

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31
Q

contracts, mortgages, notes, leases still in effect

routine corresp with clients and vendors

A

perm

2y

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32
Q

controlled subs records

A

5 years

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33
Q

legal and important correspondence

A

perm

34
Q

depreciation schedules

A

perm

35
Q

expense analyses/expense distributions schedules

A

7y

36
Q

financial statement, year-end, other optional;

A

perm

37
Q

ins rec, current accident reports, claims, policies

A

perm

38
Q

inventories prod materials supplies

A

7y

39
Q

invoices to customers and from vendors,

A

7y

40
Q

journals

A

perm

41
Q

minute books of directors, stockholders, bylaws, and charter

A

perm

42
Q

notes receivable ledgers and schedules

A

7y

43
Q

expired option cards

A

7y

44
Q

patient and related papers

A

perm

45
Q

payroll records and smmaries

A

7yq

46
Q

personnel files terminated

A

7

47
Q

plant cost ledgers

A

7

48
Q

property appraisals by outside appraisers

A

perm

49
Q

prpoerty records

A

perm

50
Q

purchase orders purchasing dept copy

A

7y

51
Q

retirement and pension records

A

perm

52
Q

sales records

A

7

53
Q

scrap and salvage records

A

7

54
Q

stock and bond certif canceled

A

7

55
Q

subsidiary ledgers

A

7

56
Q

tax returns ND Worksheets, revenue agents reports, and other docs rel to det income tx liability

A

perm

57
Q

time books cards

A

7y

58
Q

trademark regist copyrigh

A

perm

59
Q

how long is training manual kept

A

perm

60
Q

union agreement

A

perm

61
Q

voucher register and sched

A

7

62
Q

vochers payment vendors employees

A

7

63
Q

withholding tax statement

A

7y

64
Q

give 4 categories zoonotic dz, give 2-4 examples fr each

A

bacterial: leptospirosis, anthrax, brucellosis, lyme dz
fungal: cryptococcosis, dermatophytosis (ringworm)
parasitic: toxoplasmosis, cutaneous or ocular larva migrans
viral: rabies, monkeypox, herpesvirus simiae, contagious ecthyma

65
Q
  • explain rabies symptoms
  • name 3 carriers
  • name human c/s
  • human and dog incubation pd
A
  • prodromal: behavior change (nocturnal during day, no fear of humans, temperament, etc)
  • furious phase
  • paralytic phase

foxes, bats, skunks

generalized anxiety, pain/tingling/itching @ site, flu-like, hypersens stimuli, hydrophobia, paralysis

3-8 wks

66
Q

what happens to rabies suspect?

rabies test?

A

6mo quarantine or euthanasia with testing of brainstem

direct fluorescent antibody test

67
Q

define grief

A

mental anguish experienced by any human confronted with the loss of an object of attachment

68
Q

grief process

A

denial, bargaining, anger, depression, resolution and acceptance

anger can show as guilt
resolution: everything will be ok, normal func restored, emotional energy reinvested. new attachments can be made w/o regret or hesitation

69
Q

how long garnishments kept

A

7y

70
Q

general/private ledgers, year end trial balance

A

perm

71
Q

how long veterinary records kept

A

3y

72
Q

vet industry reg by

A

USDA APHIS FSIS

73
Q

accident reports kept

A

7y

74
Q

USDA 3 branches

A

FSIS, REAC, APHIS

75
Q

40* comm vbl

60* body language environmental factors

A

remember

76
Q

5 client expectation

A 
exam animal
dx
prognosis
tx plan
fee estimate
77
Q

who owns medical records, how long kmept

A

practice

3 y

78
Q 
BAR
QAR
h&L
NPR
EENT
PLN
OHE
DDZ
ENT
A 
bright alert responsive
quiet alert responsive
heart and lungs
no pupil response
ears eyes nose throat
periph lymph nodes
ovario hysterectomy
dental dz
ears nose throat
79
Q 
H
SO, E+D
c
s
c/s
d
cc 
rx
fx
t
ff
A 
hydrated
sign/euth, euth and disposal
coughing
sneezing
cough sneeze
diarrhea
chief complaint
tx. prescription
fracture
temp
force feed
80
Q 
oo 
OU
AU
hp
p
r
cvp
C-
HGE
et
sig
PH
CDI
MI
A 
opthalm ointment
both eyes
both ears
hot pack
pulse
resp
central venous pressure
with
hemorrhagic gastroenteritis
etiology (spp related signs) 
directions
perineal hernia
clear dry intact
mitral insuff
81
Q 
TTTP
SM
SR
UG
MS
X
SMA
Diff
r/o
d/c
APP
PRN
A 
too tense to palpate
systolic murmur
suture removal
urogenital
musculoskeletal
express
blood biochemistry
differential count
rule out
discontinued
appetite
as needed
82
Q

types of restraint

A

verbal physical chemical

laboratory log for in house lab work esp snap tests (mini ELISA test from IDEXX)

  • heartworm
  • lyme
  • ehrllchia
  • anaplasmosis
  • FELV
  • pancreatitis?
  • parvo
  • giardia

Veterinary Management (1 decks)

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