Midterm Review Flashcards by E A

What is the greatest overhead of a veterinary practice? what must they do to ensure proper productivity?

personnel, work as a team

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what 2 things does a good HR manager create

positive workplace dynamics and positive team dynamics

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define team dynamics

study and practice of how teams of people interact. it is the way people on a team deal with each other and solve problems. aka group dynamics or organizational behavior

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define nepotism

favoring family or friends

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CVPM?

certified veterinary practice manager

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probationary period purpose?

make sure employee fitting in, learning what is needed and able to perform what expected

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define uniformly followed procedure

procedure usually followed when carrying out an operation or dealing with a situation

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SOP

standard operating procedure

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define employee handbook

legal employee “contract”, defines employment terms

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job description

expectations. important for hiring, job performance reviews, terminations

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RVT versus CVT vs LVT

RVT = no edu, exam
CVT = may/may not edu,exam
LVT = AVMA accred program, boards

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name ten topics you can never ask about in an interview

race/nationality, religion, marital/family status, age, gender, credit, sexual orientation, handicaps/disabilities, arrest record, political affiliation

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USDA meaning

united states department of agriculture

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APHIS, what does it do

animal plant and health inspection service

Center for Veterinary Biologics (CVB) regulate veterinary biologics (vaccines, bacterins, antisera, dx kits) ensure pure, safe, potent, and effective

work centered around Virus Serum Toxin Act (dx virus quickly and safely, tx effective)

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name 3 things USDA in charge of

regulating production and sale of vaccines
veterinary biologics (safe esp in food animal)
animal well being and stress management

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Acronyms:
APHIS
REAC (and what is it a part of, what does it do)
FSIS, what does it do, what part of

All are USDA, REAC is subunit of APHIS

Regulatory Enforcement and Animal Care Unit is a part of APHIS. resp for safe transport and handling of animals and for help services for owners

Food Safety Inspection Service makes sure meat poultry and egg safe correctly labeled

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Animal Welfare Act

(know this) only Federal law in the US that regulates treatment of animals in research, exhibition, transport, and by dealers. Enforced by USDA, APHIS, and Animal Care Agency

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PHSCC

Public Health Service Commissioned Corps

rapid and effective response to public health needs i.e. natural disasters, oil spills, 9-11

leadership and advancement public health science

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IACUC

Institutional Animal Care and Use Committee

must be established by institutions to oversee and eval all aspects of institutional animal care and use programs when they use lab animals for research or instructional purposes

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AALAS

American Association for Laboratory Animal Science

educate regarding responsible lab animal care and use

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four APHIS responsibilities

veterinary biologics, special dz
interstate inspection and compliance
import-export staff oversees
administer Animal Welfare Act

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how long are accident reports/claims for settled cases kept

7 years

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how long accounts payable ledgers and schedules kept

7 years

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how long accounts receivable ledgers and schedes kept

7 y

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how long audit reports kept

permanently

how long capital stocck and bond records kept

permanently

how long charts of accts kept

perm

bank statements? how long canceled cheks

3, 7y

how long checks, cancleed for imp payments (tax property purchase, special contracts) kept

perm

contracts, mortgages, notes, expired leases

contracts, mortgages, notes, leases still in effect | routine corresp with clients and vendors

perm | 2y

controlled subs records

5 years

legal and important correspondence

perm

depreciation schedules

perm

expense analyses/expense distributions schedules

financial statement, year-end, other optional;

perm

ins rec, current accident reports, claims, policies

perm

inventories prod materials supplies

invoices to customers and from vendors,

journals

perm

minute books of directors, stockholders, bylaws, and charter

perm

notes receivable ledgers and schedules

expired option cards

patient and related papers

perm

payroll records and smmaries

7yq

personnel files terminated

plant cost ledgers

property appraisals by outside appraisers

perm

prpoerty records

perm

purchase orders purchasing dept copy

retirement and pension records

perm

sales records

scrap and salvage records

stock and bond certif canceled

subsidiary ledgers

tax returns ND Worksheets, revenue agents reports, and other docs rel to det income tx liability

perm

time books cards

trademark regist copyrigh

perm

how long is training manual kept

perm

union agreement

perm

voucher register and sched

vochers payment vendors employees

withholding tax statement

give 4 categories zoonotic dz, give 2-4 examples fr each

bacterial: leptospirosis, anthrax, brucellosis, lyme dz fungal: cryptococcosis, dermatophytosis (ringworm) parasitic: toxoplasmosis, cutaneous or ocular larva migrans viral: rabies, monkeypox, herpesvirus simiae, contagious ecthyma

- explain rabies symptoms - name 3 carriers - name human c/s - human and dog incubation pd

- prodromal: behavior change (nocturnal during day, no fear of humans, temperament, etc) - furious phase - paralytic phase foxes, bats, skunks generalized anxiety, pain/tingling/itching @ site, flu-like, hypersens stimuli, hydrophobia, paralysis 3-8 wks

what happens to rabies suspect? rabies test?

6mo quarantine or euthanasia with testing of brainstem direct fluorescent antibody test

define grief

mental anguish experienced by any human confronted with the loss of an object of attachment

grief process

denial, bargaining, anger, depression, resolution and acceptance anger can show as guilt resolution: everything will be ok, normal func restored, emotional energy reinvested. new attachments can be made w/o regret or hesitation

how long garnishments kept

general/private ledgers, year end trial balance

perm

how long veterinary records kept

vet industry reg by

USDA APHIS FSIS

accident reports kept

USDA 3 branches

FSIS, REAC, APHIS

40* comm vbl | 60* body language environmental factors

remember

5 client expectation

``` exam animal dx prognosis tx plan fee estimate ```

who owns medical records, how long kmept

practice | 3 y

``` BAR QAR h&L NPR EENT PLN OHE DDZ ENT ```

``` bright alert responsive quiet alert responsive heart and lungs no pupil response ears eyes nose throat periph lymph nodes ovario hysterectomy dental dz ears nose throat ```

``` H SO, E+D c s c/s d cc rx fx t ff ```

``` hydrated sign/euth, euth and disposal coughing sneezing cough sneeze diarrhea chief complaint tx. prescription fracture temp force feed ```

``` oo OU AU hp p r cvp C- HGE et sig PH CDI MI ```

``` opthalm ointment both eyes both ears hot pack pulse resp central venous pressure with hemorrhagic gastroenteritis etiology (spp related signs) directions perineal hernia clear dry intact mitral insuff ```

``` TTTP SM SR UG MS X SMA Diff r/o d/c APP PRN ```

``` too tense to palpate systolic murmur suture removal urogenital musculoskeletal express blood biochemistry differential count rule out discontinued appetite as needed ```

types of restraint

verbal physical chemical laboratory log for in house lab work esp snap tests (mini ELISA test from IDEXX) - heartworm - lyme - ehrllchia - anaplasmosis - FELV - pancreatitis? - parvo - giardia