Midterm Review

Question 1

Define innovation

Question 2

List examples of innovative business models

Question 3

Define and explain the use of Business Intelligence Tools

Answer 3

Business Intelligence tools (BIT) are used to make better, more efficient, decisions by processing and transforming data into useful information.

Question 4

Explain the functional areas in a business

Question 5

Distinguish between data information

Question 6

Describe digital communication tools and explain how they support business operations

Question 7

Explain the role of an information system and its components

Question 8

List the different types of information system

Question 9

Explain the role of TRP

Question 10

Explain the role of DSS

Question 11

Explain the role of CRM

Answer 11

• Marketing
• sales
• service

Question 12

Explain which functional areas CRM supports and how

Question 13

Explain the business value of CRM

Question 14

Define a sales pipeline in relation to CRM

Question 15

Define contact management in relations to CRM

Question 16

Define lead management in relation to CRM

Question 17

Define prospects in relation to CRM

Question 18

Define operational CRM

Question 19

Define analytical CRM

Question 20

Define and explain the role of ERP

Question 21

Define feedback and explain its role in information systems

Question 22

Explain the drawbacks and challenges of an enterprise application

Question 23

List and define next-gen enterprise applications

Question 24

List and explain the factors in Porter’s Competitive Forces Model

Question 25

Define the business tool used to analyse competitive forces in the market

Question 26

Define “data warehouse”

Question 27

Define “collaboration”

Question 28

Explain the growing importance of collaboration

Question 29

Explain the benefits of collaboration and teamwork in businesses

Question 30

List the requirements for collaboration

Question 31

Distinguish between “Command and Control” organisations, and collaborative business culture

Question 32

Explain Social Business

Question 33

Describe tools and technologies that support collaboration

Question 34

Explain the Time/Space Collaboration and Social Tool Matrix and

Question 35

List the members of the Information System Department in a business

Answer 35

1. Chief Information Officer (CIO)
2. Chief security officer (CSO)
3. Chief Knowledge Officer (CKO)
4. Chief Privacy Officer (CPO)
5. Chied Data Officer (CDO)
   - Programmers
   - System analysts
   - Information System Management
   - End users

Question 36

C