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Innovative Technology in Businesses > Midterm Review > Flashcards

Midterm Review Flashcards

1
Q

Define innovation

A
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2
Q

List examples of innovative business models

A
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3
Q

Define and explain the use of Business Intelligence Tools

A

Business Intelligence tools (BIT) are used to make better, more efficient, decisions by processing and transforming data into useful information.

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4
Q

Explain the functional areas in a business

A
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5
Q

Distinguish between data information

A
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6
Q

Describe digital communication tools and explain how they support business operations

A
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7
Q

Explain the role of an information system and its components

A
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8
Q

List the different types of information system

A
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9
Q

Explain the role of TRP

A
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10
Q

Explain the role of DSS

A
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11
Q

Explain the role of CRM

A
  • Marketing
  • sales
  • service
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12
Q

Explain which functional areas CRM supports and how

A
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13
Q

Explain the business value of CRM

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14
Q

Define a sales pipeline in relation to CRM

A
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15
Q

Define contact management in relations to CRM

A
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16
Q

Define lead management in relation to CRM

A
17
Q

Define prospects in relation to CRM

A
18
Q

Define operational CRM

A
19
Q

Define analytical CRM

A
20
Q

Define and explain the role of ERP

A
21
Q

Define feedback and explain its role in information systems

A
22
Q

Explain the drawbacks and challenges of an enterprise application

A
23
Q

List and define next-gen enterprise applications

A
24
Q

List and explain the factors in Porter’s Competitive Forces Model

A
25
Q

Define the business tool used to analyse competitive forces in the market

A
26
Q

Define “data warehouse”

A
27
Q

Define “collaboration”

A
28
Q

Explain the growing importance of collaboration

A
29
Q

Explain the benefits of collaboration and teamwork in businesses

A
30
Q

List the requirements for collaboration

A
31
Q

Distinguish between “Command and Control” organisations, and collaborative business culture

A
32
Q

Explain Social Business

A
33
Q

Describe tools and technologies that support collaboration

A
34
Q

Explain the Time/Space Collaboration and Social Tool Matrix and

A
35
Q

List the members of the Information System Department in a business

A
  1. Chief Information Officer (CIO)
  2. Chief security officer (CSO)
  3. Chief Knowledge Officer (CKO)
  4. Chief Privacy Officer (CPO)
  5. Chied Data Officer (CDO)
    - Programmers
    - System analysts
    - Information System Management
    - End users
36
Q

C

A

Innovative Technology in Businesses (2 decks)

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