MIDTERM EXAMINATION

Question 1

Articles and other personal property of a passenger, which are appropriate or necessary for cloth, comfort or convenience in connection with his trip unless otherwise specified, it shall include both checked and unchecked baggage of the passenger.

Answer 1

Baggage

Question 2

__________ is a baggage that is checked in at the counter and loaded in the aircraft.

Answer 2

Checked Baggage

Question 3

This is equivalent to hand luggage or cabin baggage which means baggage other than checked baggage. Passengers may carry one piece of cabin baggage or hand baggage free or charge

Answer 3

Unchecked Baggage

Question 4

You may carry some Baggage, free of charge, subject to the conditions and limitations of these Conditions of Carriage and PAL’s Tariffs.

Answer 4

Free Baggage Allowance

Question 5

a special service offered by Philippine Airlines (PAL) allowing passengers to carry more than the free baggage allowance at least 4 hours before departure at a more affordable price

Answer 5

Prepaid Baggage

Question 6

Any checked baggage with an airline baggage to tag attached, located at a station other than that to which it was tagged.

Answer 6

Found Baggage

Question 7

Any baggage left unclaimed in the customs area, claim area, airport hall, or any place in the airport after the owner passenger has had the opportunity to claim it.

Answer 7

On-hand Baggage

Question 8

Any baggage not available to the passenger at the time he is claiming for it.

Answer 8

Missing Baggage

Question 9

Any baggage with changes in its original condition, interior or exterior, that may have or has caused a reduction in value.

Answer 9

Damage Baggage

Question 10

Any baggage with part of its original contents was taken from it.

Answer 10

Pilfered Baggage

Question 11

Types of Baggage Tags

Answer 11

On-line baggage tag
Interline baggage tag
Limited release baggage tag

Question 12

this baggage tag is issued if the passenger uses one carrier from place of origin to place of destination

Answer 12

On-line baggage tag

Question 13

If your trip includes flights operated by other airlines, then your checked bags will be considered _____________ .

Answer 13

Interline baggage tag.

Question 14

The ________________releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport. Bulky baggage is items which have exceeded the dimensions allowed for check-in or as carry-on.

Answer 14

Limited release baggage tag.

Question 15

A ___________ is a document that gives a passenger permission to board the plane.

Answer 15

Boarding Pass

Question 16

Types of Boarding Pass

Answer 16

Paper boarding passes
Mobile boarding passes
Print-at-home boarding passes

Question 17

____________ are issued either by agents at a check-in counter, self-service kiosks, or by airline web check-in site.

Answer 17

Paper boarding passes

Question 18

Electronic boarding passes were ‘the industry’s next major technological innovation after e-ticketing’ According to SITA’s Airline IT Trend Survey 2009, mobile BCBP accounted for 2.1% of use (vs. paper boarding passes), and forecast rising to 11.6% in 2012.

Answer 18

Mobile boarding passes

Question 19

A _____________ pass is a document that a traveler can print at home, at their office, or anywhere with an Internet connection and printer, giving them permission to board an airplane for a particular flight

Answer 19

Print-at-home boarding passes

Question 20

___________ occur when passengers move to a higher class of service.

Answer 20

Upgrading Procedures

Question 21

If passengers are upgraded (e.g. economy class business class), the airline company cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class), the airline company shall provide them reimbursement, that goes from 30 % to 75% of the price of the ticket, within seven days.

Answer 21

Downgrading Procedures

Question 22

This means that occasionally too many people will attempt to check in for a flight.

Answer 22

denied boarding regulations

Question 23

Non-Discriminatory Reasons for Being Denied Boarding

Answer 23

• Being intoxicated or under the influence of illegal drugs.
• Attempting to interfere with the duties of a flight crew member.
• Disrupting flight operations or engaging in unruly behavior.
• Having an offensive odor that is not caused by a disability or illness.

Question 24

This ticket is issued if the passenger carries more than the free baggage allowance.

Answer 24

EXCESS BAGGAGE TICKET

Question 25

.What is the charge per kilogram of baggage in excess of the free baggage allowance of the highest normal direct, adult one-way economy class service?

Answer 25

1.5% OF THE HIGHEST NORMAL DIRECT

Question 26

What is the maximum total dimension allowable for cabin storage?

Answer 26

50cm x 40cm x 25cm = 115cm (45 inches)

Question 27

What is the maximum total dimension allowable for cabin baggage?

Answer 27

50cmx40cm x 25cm = 115cm (45 inches)

Question 28

What is the dimension of two (2) pieces free baggage allowance?

Answer 28

158cm, 62inches

Question 29

Within the rules and restrictions stated by IATA, what are the free allowances based on the following fares using weight concept.

Answer 29

A. First Class 40 KILOGRAMS
B. Business Class 30 KILOGRAMS
C. Economy Class 20 KILOGRAMS
D. Ship’s Crew 40 KILOGRAMS
E. Infant 10 KILOGRAMS

Question 30

The piece concept is applicable on what transpacific sectors?

Answer 30

NORTH AND SOUTH AMERICA