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Business Administration > Midterm BA > Flashcards

Midterm BA Flashcards

1
Q

Of the following which software is cloud based:

(a) AVImark
(b) ezyVet
(c) Impromed
(d) Kennel Connection

A

ezyVet

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2
Q

A veterinarian must own 51% of a practice in NS.

True or False

A

True

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3
Q

A clinic will know which software to choose by first evaluating its practice goals.
True or False

A

True

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4
Q 
Software needs:
1) online support
2) technological updates
3) cost effectiveness
4) professional graphics and icons
5) user friendly navigation
6) efficient estimate and invoice building capabilities
Select 3 that are correct
A

Any 3 but (4)

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5
Q

Software must offer the capability of updates and integration with online services.
True or False

A

True

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6
Q

Business Administration is work of managing an organization’s resources, time and people
True or False

A

true

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7
Q

What body language is important to express when on the phone?

A

Smile

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8
Q

What is the biggest turn off for a client when entering a clinic for the first time?

A

Odour

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9
Q

What odour is the most difficult to disguise and is very offensive to clients?

A

Tom cat urine

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10
Q

What is a trick to get rid of tom cat urine odour?

A

popcorn

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11
Q

What is the first thing a client looks for when selecting their pets’ food off the shelf?

A

colour of packaging

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12
Q

Why is cleaning and disinfecting so important in a hospital?

A
  1. decrease infectious disease
  2. portrays an image of professionalism
  3. keeps odours pleasant
  4. increases revenue through effective merchandising
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13
Q

When is the most ideal time to stock the exam rooms?

A

evening at end of day

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14
Q

What surfaces need to be checked and disinfected in an exam room between appointments and at the end of the day?

A

chairs, chair legs, tables, walls, sinks, shelves, under tables, floor, cupboard doors, weigh scale, garbage

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15
Q

Define Copay

A

A specified dollar amount of covered services that is the policy holder’s responsibility.

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16
Q

Define exclusion

A

A condition that is excluded form the coverage of a medical plan

17
Q

Define indemnity insurance

A

A system of insurance where the client is paid after services to the veterinary clinic are paid in full by the client first

18
Q

What is shrinkage

A

the loss of inventory attributed to error, damage, etc

19
Q

OTC

A

products that are sold without a prescription-Over the counter

20
Q

Lead time

A

the loss of inventory attributed to error, damage, etc.

21
Q

re-order point

A

the unit of quantity on hand that triggers the purchase of a pre-determined amount of replenishment inventory

22
Q

Inventory accounts for 12-15% of a clinic’s expenses

True or False

A

True

23
Q

Missed charges account for _____ % of the gross revenue

A

10%

24
Q

consolidating inventory is the process of comparing products and determining which of those products should be kept in the hospital

true or false

A

True

25
Q

What formula determines average inventory per year?

A

beginning inventory + ending inventory / 2 =average inventory

26
Q

to determine turns per year for a product what is the formula

A

total number of product purchased during a set term / average inventory of that item = number of turns per year

27
Q

A prescription diet is for a medical condition and must be prescribed by a DVM

True or False

A

True

28
Q

a significant difference between veterinary formulations and store bought product is:

A

proven efficacy, feeding trials, safety, technical support, support line, guarantees

29
Q

name 3 health concerns that would require a DVM rx for a diet

A

urinary, kidney, thyroid, cardiac, allergies, GI, Neurologic, diabetic, low fat

30
Q

what is the mycotoxin testing that RC performs on all of it’s ingredients

A

NIRS-near infrared spectrometry

31
Q

what is kennel connection

A

popular pet facility management software

32
Q

list 3 things kennel connection does for the employer in regards to its employees

A

access rights, security, payroll, time clock, specific notes, scheduling, employee information

33
Q

there is a direct link in kennel connection to post on FB

True or False

A

True

34
Q

the veterinary industry is comprised of:

A

professional associations, private veterinary practices, veterinary corporations, diagnostic and referral facilities

35
Q

when filling a prescription in the hospital it is important to

A

use a buddy system to check for errors

36
Q

what practice allows customers to quickly identify items they wish to purchase, increase impulse buying and give the illusion of a full store?

A

front facing

37
Q

Why is the Beagle used in research so much?

A

Beagles are generally the most popular breed for lab use because of their friendly and trusting, temperaments. The research industry says they adapt well to living in a cage, and are inexpensive to feed

Business Administration (1 decks)

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