Midterm BA

Question 1

Of the following which software is cloud based:

(a) AVImark
(b) ezyVet
(c) Impromed
(d) Kennel Connection

Answer 1

ezyVet

Question 2

A veterinarian must own 51% of a practice in NS.

True or False

Answer 2

True

Question 3

A clinic will know which software to choose by first evaluating its practice goals.
True or False

Answer 3

True

Question 4

Software needs:
1) online support
2) technological updates
3) cost effectiveness
4) professional graphics and icons
5) user friendly navigation
6) efficient estimate and invoice building capabilities
Select 3 that are correct

Answer 4

Any 3 but (4)

Question 5

Software must offer the capability of updates and integration with online services.
True or False

Answer 5

True

Question 6

Business Administration is work of managing an organization’s resources, time and people
True or False

Answer 6

true

Question 7

What body language is important to express when on the phone?

Answer 7

Smile

Question 8

What is the biggest turn off for a client when entering a clinic for the first time?

Answer 8

Odour

Question 9

What odour is the most difficult to disguise and is very offensive to clients?

Answer 9

Tom cat urine

Question 10

What is a trick to get rid of tom cat urine odour?

Answer 10

popcorn

Question 11

What is the first thing a client looks for when selecting their pets’ food off the shelf?

Answer 11

colour of packaging

Question 12

Why is cleaning and disinfecting so important in a hospital?

Answer 12

1. decrease infectious disease
2. portrays an image of professionalism
3. keeps odours pleasant
4. increases revenue through effective merchandising

Question 13

When is the most ideal time to stock the exam rooms?

Answer 13

evening at end of day

Question 14

What surfaces need to be checked and disinfected in an exam room between appointments and at the end of the day?

Answer 14

chairs, chair legs, tables, walls, sinks, shelves, under tables, floor, cupboard doors, weigh scale, garbage

Question 15

Define Copay

Answer 15

A specified dollar amount of covered services that is the policy holder’s responsibility.

Question 16

Define exclusion

Answer 16

A condition that is excluded form the coverage of a medical plan

Question 17

Define indemnity insurance

Answer 17

A system of insurance where the client is paid after services to the veterinary clinic are paid in full by the client first

Question 18

What is shrinkage

Answer 18

the loss of inventory attributed to error, damage, etc

Question 19

OTC

Answer 19

products that are sold without a prescription-Over the counter

Question 20

Lead time

Answer 20

the loss of inventory attributed to error, damage, etc.

Question 21

re-order point

Answer 21

the unit of quantity on hand that triggers the purchase of a pre-determined amount of replenishment inventory

Question 22

Inventory accounts for 12-15% of a clinic’s expenses

True or False

Answer 22

True

Question 23

Missed charges account for _____ % of the gross revenue

Answer 23

10%

Question 24

consolidating inventory is the process of comparing products and determining which of those products should be kept in the hospital

true or false

Answer 24

True

Question 25

What formula determines average inventory per year?

Answer 25

beginning inventory + ending inventory / 2 =average inventory

Question 26

to determine turns per year for a product what is the formula

Answer 26

total number of product purchased during a set term / average inventory of that item = number of turns per year

Question 27

A prescription diet is for a medical condition and must be prescribed by a DVM True or False

Answer 27

True

Question 28

a significant difference between veterinary formulations and store bought product is:

Answer 28

proven efficacy, feeding trials, safety, technical support, support line, guarantees

Question 29

name 3 health concerns that would require a DVM rx for a diet

Answer 29

urinary, kidney, thyroid, cardiac, allergies, GI, Neurologic, diabetic, low fat

Question 30

what is the mycotoxin testing that RC performs on all of it's ingredients

Answer 30

NIRS-near infrared spectrometry

Question 31

what is kennel connection

Answer 31

popular pet facility management software

Question 32

list 3 things kennel connection does for the employer in regards to its employees

Answer 32

access rights, security, payroll, time clock, specific notes, scheduling, employee information

Question 33

there is a direct link in kennel connection to post on FB True or False

Answer 33

True

Question 34

the veterinary industry is comprised of:

Answer 34

professional associations, private veterinary practices, veterinary corporations, diagnostic and referral facilities

Question 35

when filling a prescription in the hospital it is important to

Answer 35

use a buddy system to check for errors

Question 36

what practice allows customers to quickly identify items they wish to purchase, increase impulse buying and give the illusion of a full store?

Answer 36

front facing

Question 37

Why is the Beagle used in research so much?

Answer 37

Beagles are generally the most popular breed for lab use because of their friendly and trusting, temperaments. The research industry says they adapt well to living in a cage, and are inexpensive to feed