Midterm BA Flashcards
Of the following which software is cloud based:
(a) AVImark
(b) ezyVet
(c) Impromed
(d) Kennel Connection
ezyVet
A veterinarian must own 51% of a practice in NS.
True or False
True
A clinic will know which software to choose by first evaluating its practice goals.
True or False
True
Software needs: 1) online support 2) technological updates 3) cost effectiveness 4) professional graphics and icons 5) user friendly navigation 6) efficient estimate and invoice building capabilities Select 3 that are correct
Any 3 but (4)
Software must offer the capability of updates and integration with online services.
True or False
True
Business Administration is work of managing an organization’s resources, time and people
True or False
true
What body language is important to express when on the phone?
Smile
What is the biggest turn off for a client when entering a clinic for the first time?
Odour
What odour is the most difficult to disguise and is very offensive to clients?
Tom cat urine
What is a trick to get rid of tom cat urine odour?
popcorn
What is the first thing a client looks for when selecting their pets’ food off the shelf?
colour of packaging
Why is cleaning and disinfecting so important in a hospital?
- decrease infectious disease
- portrays an image of professionalism
- keeps odours pleasant
- increases revenue through effective merchandising
When is the most ideal time to stock the exam rooms?
evening at end of day
What surfaces need to be checked and disinfected in an exam room between appointments and at the end of the day?
chairs, chair legs, tables, walls, sinks, shelves, under tables, floor, cupboard doors, weigh scale, garbage
Define Copay
A specified dollar amount of covered services that is the policy holder’s responsibility.
Define exclusion
A condition that is excluded form the coverage of a medical plan
Define indemnity insurance
A system of insurance where the client is paid after services to the veterinary clinic are paid in full by the client first
What is shrinkage
the loss of inventory attributed to error, damage, etc
OTC
products that are sold without a prescription-Over the counter
Lead time
the loss of inventory attributed to error, damage, etc.
re-order point
the unit of quantity on hand that triggers the purchase of a pre-determined amount of replenishment inventory
Inventory accounts for 12-15% of a clinic’s expenses
True or False
True
Missed charges account for _____ % of the gross revenue
10%
consolidating inventory is the process of comparing products and determining which of those products should be kept in the hospital
true or false
True
What formula determines average inventory per year?
beginning inventory + ending inventory / 2 =average inventory
to determine turns per year for a product what is the formula
total number of product purchased during a set term / average inventory of that item = number of turns per year
A prescription diet is for a medical condition and must be prescribed by a DVM
True or False
True
a significant difference between veterinary formulations and store bought product is:
proven efficacy, feeding trials, safety, technical support, support line, guarantees
name 3 health concerns that would require a DVM rx for a diet
urinary, kidney, thyroid, cardiac, allergies, GI, Neurologic, diabetic, low fat
what is the mycotoxin testing that RC performs on all of it’s ingredients
NIRS-near infrared spectrometry
what is kennel connection
popular pet facility management software
list 3 things kennel connection does for the employer in regards to its employees
access rights, security, payroll, time clock, specific notes, scheduling, employee information
there is a direct link in kennel connection to post on FB
True or False
True
the veterinary industry is comprised of:
professional associations, private veterinary practices, veterinary corporations, diagnostic and referral facilities
when filling a prescription in the hospital it is important to
use a buddy system to check for errors
what practice allows customers to quickly identify items they wish to purchase, increase impulse buying and give the illusion of a full store?
front facing
Why is the Beagle used in research so much?
Beagles are generally the most popular breed for lab use because of their friendly and trusting, temperaments. The research industry says they adapt well to living in a cage, and are inexpensive to feed
