Midterm Flashcards
9 Interpersonal Skills
- Adaptability
- Affirmation
- Negotiation
- Communication
- Conflict Resolution
- Conflict Management
- Persuasion
- Team Building
- Self-awareness
5 Levels of Leadership
Level 5: Executive Level 4: Effective Leader Level 3: Competent Manager Level 2: Contributing Team Member Level 1: Highly Capable Individual
Employee Value =
Human Capital + Social Capital
Negativity Bias
Humans react quicker and more sharply to perceived negative things (events, information and people)
Affirmation Bias
Focuses on strengths, capabilities and potential despite setbacks
6 Types of Mindfulness
- Breathing
- Observation
- Awareness
- Listening
- Immersion
- Appreciation
3 Positive Communication Ratios
- Asking vs telling
- Talking about others vs self
- Growing # and strength of connections
7 Key Active Listening Skills
- Be attentive
- Ask open-ended
- Ask probing questions
- Request clarification
- Paraphrase
- Be attuned to & reflect
- Summarize
4 Types of Interruptions
- Unsolicited advice
- Negativity bias
- Self-excursional comments
- Endless questions
5 Key Attributes for Effective Communication
- Focused
- Relevant
- Clear
- Repeated
- Engaging
The 4 Steps of the Art of Persuasion
- Establish credibility
- Build goals on common ground
- Make your position compelling
- Connect emotionally
5 Purposes of Oral Presentations
- Educate/Inform
- Inspire/Motivate
- Stimulate/Provoke
- Entertain
- Introduce/Thank Speakers
5 P’s of Oral Presentations
- Personalize
- Polish
- Pace
- Prepare
- Practice
Types of Interpersonal Conflict
- Task (What should we do)
- Process (How/when should we do it)
- Relationship (I don’t like you)
Competing
High concern for self, Low concern for others
Avoiding
Low concern for self, Low concern for others
Accomodating
Low concern for self, High concern for others
Collaborating
High concern for self, High concern for others
Compromising
Short term version of collaborating
ILETS Model for Difficult Conversations
Introduce Listen Empathize Talk Solve
Counterdependence
Low trust in others
Independence
Moderate trust in others
Interdependence
High trust in others
Overdependence
Low trust in self
