Midterm Flashcards
1
Q
9 Interpersonal Skills
A
- Adaptability
- Affirmation
- Negotiation
- Communication
- Conflict Resolution
- Conflict Management
- Persuasion
- Team Building
- Self-awareness
2
Q
5 Levels of Leadership
A
Level 5: Executive Level 4: Effective Leader Level 3: Competent Manager Level 2: Contributing Team Member Level 1: Highly Capable Individual
3
Q
Employee Value =
A
Human Capital + Social Capital
4
Q
Negativity Bias
A
Humans react quicker and more sharply to perceived negative things (events, information and people)
5
Q
Affirmation Bias
A
Focuses on strengths, capabilities and potential despite setbacks
6
Q
6 Types of Mindfulness
A
- Breathing
- Observation
- Awareness
- Listening
- Immersion
- Appreciation
7
Q
3 Positive Communication Ratios
A
- Asking vs telling
- Talking about others vs self
- Growing # and strength of connections
8
Q
7 Key Active Listening Skills
A
- Be attentive
- Ask open-ended
- Ask probing questions
- Request clarification
- Paraphrase
- Be attuned to & reflect
- Summarize
9
Q
4 Types of Interruptions
A
- Unsolicited advice
- Negativity bias
- Self-excursional comments
- Endless questions
10
Q
5 Key Attributes for Effective Communication
A
- Focused
- Relevant
- Clear
- Repeated
- Engaging
11
Q
The 4 Steps of the Art of Persuasion
A
- Establish credibility
- Build goals on common ground
- Make your position compelling
- Connect emotionally
12
Q
5 Purposes of Oral Presentations
A
- Educate/Inform
- Inspire/Motivate
- Stimulate/Provoke
- Entertain
- Introduce/Thank Speakers
13
Q
5 P’s of Oral Presentations
A
- Personalize
- Polish
- Pace
- Prepare
- Practice
14
Q
Types of Interpersonal Conflict
A
- Task (What should we do)
- Process (How/when should we do it)
- Relationship (I don’t like you)
15
Q
Competing
A
High concern for self, Low concern for others
