Midterm Flashcards
What is healthcare operations management?
What are the 5 things that healthcare operations management targets?
What are goods vs services and is operations management just as effective for both?
Integrates scientific principles of management to determine the most efficient and optimal methods to support patient care delivery.
Cost, Quality, Productivity, Process, and Technology.
Goods is high customer interaction, services is low and intangible, service is also produced and consumed at the same time. YES.
What are the majority of hospitals?
Did significant things happen because of OM?
What is a mission statement and what does it do?
Non profit, community or government owned.
YES! Like specialization, assembly line, etc.
Defines where you are going, organizations purpose for being, provides boundaries, focus, and what they provide for society.
What factors drive increased costs?
What are healthcare decisions characterized by?
What are the trends in OM?
Consumers live longer and use more health services, cost of medical technology and equipment continue to rise, labor costs grow steadily, pharmaceutical supply increases, strict managed care approach which limits reimbursement.
Lack of clarity with ambiguous goals, complex organizational structures, ambiguous working relationships, power struggles between different employee groups.
Outsourcing, supply chain management, globalization, standardization, evidence based medicine.
Is TQM the total responsibility of everyone in the organization?
What is benchmarking?
What elements make TQM successful?
Yes.
Selecting internal or external factors to compare your organization to.
Continuous improvement, Employee involvement, benchmarking, distributed decision making.
What are the 2 definitions of six sigma?
What does a pareto chart tell you?
What is statistical process control chart?
When something is 99.9997% capable, methodology for solving problems using stats.
identify and plot problems or defects in descending order of frequency(tells you where problem came from).
sets upper and lower limit and you must keep it in that range.
Is variability inherent in every process?
What are natural variations?
What are assignable variations?
Yes.
common causes, expected amount of variation, affects virtually all processes.
variations that can be traced to a specific reason.
What is designed capacity vs effective capacity?
What are bottlenecks and how do you debottleneck?
What is forecasting?
Designed is maximum stated theoretical output, effective is adjusted design capacity with average expected utilization rates.
A point in a process where demand exceeds capability. Remove by adding resources, reducing process time, remove forms or tasks.
Process of predicting a future event, production, inventory, personnel, facilities all affected.
What is time series forecasting?
What is a naive approach?
What is a moving average?
set of evenly spaced numerical data, forecast based only on past values.
assumes demand in next period is the same as in most recent period.
demands/n
What is the biggest bottleneck in healthcare?
What are RFID’s?
What is efficiency?
Wait time.
uses small radio transponders to read and transmit data over existing wireless standards and frequencies.
Performing tasks with minimal waste and resource consumption.
What is productivity management?
What is productivity ratio?
How can you improve productivity?
relationship between capacity and output.
outputs/inputs(multiple factor productivity if multiple resources used).
expand output without adding resources or while reducing resources, maintain output while incrementally reduce inputs or making breakthrough reduction in inputs.
What are the principles of productivity management?
How do you staff?
Do you need to see a balance in productivity and performance scorecard?
Consistent, Reliable, Measurable, Quantitative, Comprehensive.
Create an alignment between capacity and demand.
Yes.
What is the workbreakdown structure?
What is the critical path?
What are the 3 components of management of projects?
Project–> Major tasks in the project–> subtasks in the major tasks–> activities to be completed. Does not involve assigning times and durations.
longest path through the network and is equal to the length of the project.
Planning, Scheduling, Controlling.
What does a gant chart show?
What is planning?
What is a core competency?
Graphical representation of tasks on a project.
discovery process, define markets and assess internal operations.
internal process or activity that the organization performs really well relative to other internal activities.
What are the 4 most significant external influences on an organization?
What parts of a swot analysis are internal vs external?
What do you analyze in competitors?
customer, competitor, industry, environment.
Strengths and weaknesses are internal, opportunities and threats are external.
Product and service innovation, service delivery, marketing, overall industry management.
What is a breakeven point?
total revenue covers costs. Costs/revenue(price- variable cost).
