Midterm Flashcards
1
Q
What are the 6 value chain functions
A
R&D Design Production Marketing Distribution Customer service
2
Q
What is the five steps of the decision making process
A
- Identify the problem and uncertainties
- Obtain informatio
- Make predictions about the future
- Decide on one the the available alternatives
- Implement the decision, evaluate performance, and learn
3
Q
What is planning and control
A
Planning is a purposeful analysis of info to select and rank in importance the goals of an organization
Control is a when managers compare actual and targeted nonfinancial measures as well as financial measures and take corrective actions