midterm

Question 1

Definition of a crisis

Answer 1

Sudden, unexpected creation of victims, accompanied by unplanned visibility for a organization

Question 2

4 types of crises

Answer 2

Operating
Non operating
Combo
Digital

Question 3

Disaster

Answer 3

Sudden and serious disrupt of system. A disaster can be a crisis but a crisis is not a disaster

Question 4

Prodrome

Answer 4

Something that alludes to a crisis forming

Question 5

Crises are all about

Answer 5

VICTIMS

Question 6

What are the 5 things about being a victim

Answer 6

Victimhood is Self diagnosed
Victimhood is a choice
Victimhood is suffering alone
Intellectually deaf

Question 7

What do victims need?

Answer 7

Validation
Visibility
Vindication
Apology

Question 8

Victim recovery cycle

Answer 8

1. Victim’s feelings
2. seeking retribution
3. Search for healing
4. Victims’ needs

Question 9

5 Social media characteristics

Answer 9

o	Participation
o	Openness
o	Conversation
o	Communities 
o	Connectedness

Question 10

Paracrisis

Answer 10

resembles a crisis because it threatens the organization’s reputation and related assets

Question 11

Migration

Answer 11

Lessen the effect of something

Question 12

Environmental scanning

Answer 12

Watching the environment for changes, trends, events and emerging social, political or health issues.

Question 13

Systematic coding of accidents:

Answer 13

categorizing types and frequencies of complaints/problems

Question 14

6 steps for crisis preparation

Answer 14

1. Diagnosing vulnerabilities
2. Assessing crisis types
3. Selecting and training a crisis management team
4. Selecting and training a spokesperson
5. Developing a crisis management plan
6. Reviewing the crisis communication system

Question 15

3 types of thinkers

Answer 15

• Process thinker: Thinks in steps (analytical)
• Intuitive thinker: Develops answers from intuition
• Strategic thinker: Intentionally looks from other ppls perspectives

Question 16

7 tabs of crisis plan

Answer 16

1. overview
2. contacts (chain of custody)
3. Response procedures
4. Scenario specific procedures (active shooter, public health etc)
5. Forms
6. Keeping info current checklist
7. Addendum

Question 17

Readiness equation

Answer 17

Accurate contact info 75%
Pre-authorized decisions 15%
Scenario prep and testing 8%
Surprise 2%

Question 18

Key Questions to ask in a crisis

Answer 18

What happened?
Is there threat to life?
Who is in charge?
What is the state of the victims?
What are stakeholders feeling?
What real time steps must we take?
How will we allocate resources?
What is the next step?