Midterm Flashcards
What is the definition of communication
Communication is a continuous, irreversible, trans-active process involving communicators who occupy different but overlapping environments and are simultaneously senders and receivers of messages, many of which are distorted by physical and psychological noise
2 properties of communication
- human and continuous process
2. symbolic
What are the 5 types of communication
- Interpersonal
- Interpersonal (Didactic)
- Small group
- Public communication
- mass communication
What is intrapersonal communication
communicating with oneself (the way he will one mentally processes information impacts the interactions with others).
What is interpersonal communication?
is the most common setting for communication, the interaction between two people
What is small group communication?
characteristics that can involve each member.
What is public communication
when the group becomes too large for all members to communicate.
What is mass communication
consists of messages that are transmitted to a large, wide spread audience
What are the 3 aspects of drawing conclusions?
- Fact/Description
- Inference/Assumption
- Opinion/Judgment
What are 7 characteristics of a competent communicators?
- Wide range of behaviours
- Ability to choose the most appropriate behaviour
- Skill at performing the behaviours
- Cognitive complexity [ability to construct a variety of frameworks for viewing an issue
- Empathy
- Self-Monitoring
- Commitment to behaviours, behaviour development, and relationships
What are the 5 challenges when learning to be a professional
- from spontaneous to intentional
- working under a microscope
- learning there’s no right answer or approach
- learning from mistakes
- dealing with strong feelings
What is empathy?
ability to project oneself into another person’s experience
What is sympathy?
to feel pity for someone else
What is level 1 of empathy?
responses from practitioner distract from the message of the client
What is level 2 of empathy?
responds to the content and superficial affect of the message
What is level 3 of empathy?
Practitioner mirrors the content and affect, express the same meaning
What is level 4 of empathy?
Practitioner mirrors the content but leads the affect to a much deeper meaning (underlying issues or affect)
What is level 5 of empathy?
Practitioner provides accurate responses to content and deeper meanings (underlying issues and connecting the content)
Why is perception checking important?
to verify the accuracy of interpretations
What are the 3 aspects of perception checking?
- description of behaviour on notices
- at least 2 possible interpretations of the behaviour
- A request for clarification about how to interpret or how one has interpreted the behaviour
What are the 4 parts of the perception process?
Perception, narrative, selection, organization
What is perception
process whereby we assign meaning to the world around us
What is narrative?
the stories people create and use to make sense of the world