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Practice Management > Midterm > Flashcards

Midterm Flashcards

0
Q

How much did client spend on food

A

$20 billion

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1
Q

What are the objectives of a vet clinic

A

Quality of medical care, client education, good working conditions, efficient operating procedures and financial growth

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2
Q

What does a mobile clinic have to be affiliated with

A

A vet clinic

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3
Q

Describe a vet office

A

Consultations and hospitalization for diagnostic purpose

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4
Q

Describe a vet clinic

A

Offers hospitalization and treatments

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5
Q

Describe a vet hospital

A

Number of vets, opening hours an emergency service

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6
Q

What is the OMVQ regulate

A

Radiology, treatment, Anastasia, surgery, isolation, necropsy, library, consults, equipment, pharmacy, lab, safety

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7
Q

What are the changes and establishment do too

A

Client demands and competition

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8
Q

What are the seven broad sectors of the veterinary management

A

Strategic planning, human resources, finance, general management, health and safety, IT, marketing

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9
Q

Why are tasks delegated to a practice manager

A

They do the work so that the vet can focus on clinical duties

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10
Q

Describe the role of a strategic planner

A

Plans for growth and checks output frequently

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11
Q

Describe the role of the general manager

A

Scheduling, purchasing, building maintenance

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12
Q

Describe the role of human resources

A

Staff meetings, discipline employees, payscales, payroll

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13
Q

Describe the role of the finance worker

A

Bank account , accounting, record production, payables and receivables, taxes, year end

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14
Q

Describe the role of a health worker

A

Safety manuals, CSS T, first aid provisions

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15
Q

Describe the role of IT

A

Computer maintenance

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16
Q

Describe the role of marketing

A

Promotions, client surveys, open house

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17
Q

What are the three ways you can define a successful practice

A

By the owners perception, client perspective, employees perspective

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18
Q

Describe the owners perspective of a successful practice

A

Client trust, efficient management, satisfied customers

19
Q

Describe the employees perspective of a successful practice

A

Good salary, work conditions, growth in job, client trust

20
Q

Describe the client perspective of a successful practice

A

Consistency breeds confidence. Timely appointments call backs, cost and value

21
Q

How many technicians should there be per veterinarian

A

Three

22
Q

What are the five C’s of teamwork

A

Cooperation, combination, commitment, contribution, communication

23
Q

What is the team goal

A

Cohesive, efficient and supportive

24
Q

Describe an extrovert

A

Action oriented

25
Q

Describe an introvert

A

Thought oriented

26
Q

Describe a sensor

A

Needs facts

27
Q

Describe an intuitive person

A

Relies on abstract information

28
Q

Describe a judger

A

They plan everything

29
Q

Describe a perceiver

A

Spontaneous

30
Q

Describe the seven strategies of successFul staff

A

Teamwork, professional conduct, flexibility, recordkeeping, follows instructions, safety, people business, good communication skills

31
Q

Half of a conversation is talking and half is what

A

Listening

32
Q

What are some good interpersonal skills

A

Patients, tact, kindness, courtesy, empathy

33
Q

What is paralanguage

A

Non vocal communication and body language. Such as clothes or smile

34
Q

What is the rule for confrontation

A

Wait for three incidents and then wait 24 hours after

35
Q

What are the ways people can take confrontation

A

Conflict, competing, accommodating, avoiding, compromising, collaborating

36
Q

What are the three types of clients

A

Exceptional, average and poor

37
Q

Where is the best area to open up a vet clinic

A

In a middle-class area

38
Q

What does the client want

A

Recognition, consideration, individual attention. Offer good services provided, convenience, fair billing

39
Q

How long do you have to keep records

A

Five years

40
Q

Why do we use soap

A

It’s standardized everywhere

41
Q

What is the S in soap

A

Subjective. Client information

42
Q

What is the O in soap

A

Information gathered and lab results

43
Q

What is the a in soap

A

Assessment.

44
Q

What is the P and soap

A

Plan.

45
Q

In the GPE what do you evaluate

A

Eye, mucous membranes, lymph nodes, digestive system, urinary system, circulatory system, respiratory system and integument

Practice Management (2 decks)

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