midterm Flashcards
Is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources
management
people follow them
leader
people work for them
manager
being a strong leader must
honesty integrity
vision
inspiration
ability to challenge
communication skills
being a strong manager must
being able to execute a vision
ability to direct
process management
people focused
3 managerial directions
managing upward
managing the team
managing the stake holders
management functions
planning
organizing
leading
controlling
means identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them
planning
involves in assigning tsk, grouping task, into departments, delegating authority and allocating resources across the organization
organizing
use of influence to motivate employees to achieve orgnizational goals
leading
means monitoring employee’s activities determining wether the organization is on target towards its goals and making corrections as necessary
controlling
management skills
conceptual skills
human skills
technical skills
cognitive ability to see the organization as a whole system and the relationships among its parts.
conceptual skills
the manager’s ability to work with and through other people and to work effective as a group member
human skills
he understanding of and proficiency in the performance of specific tasks
technical skills
manager roles
information roles
interpersonal roles
decisional roles
describes the activities used to maintain and develop an information network.
information roles
describes the activities uses to maintain and develop an information network. the figurehead role, the leader role, and the liason role
interpersonal role
pertains to those events about which managers must make a choice and take action. These roles often requires conceptual as well as human skills.
decisional roles
informational
monitor
disseminator
spokesperson
interpersonal
figurehead
leader
liaison
decisional
entrepreneur
disturbance handler
resource allocator
negotiator
a group of people with complementary skills, a unit of 2 or more people who interact and coordinate their work
team
dilemma of teams
-we have to give up our independence
-we have to put up with free riders
-teams are sometimes dysfunctional
effective team leadership
rally people around a compelling purpose
share power
admit ignorance
3 goals in managing team conflicts/ dillemas
super ordinate goals
mediation
negotiation
the larger objective that cannot be attained by a single party is______
it requires the cooperation of conflicting team members for achievement
superordinate goals
using a third party to settle a dispute is reffered to as____
mediation
used when a conflict is formalized such between union and management
negotiation
roles of a member (2)
task specific roles
socioemotional roles
tas specific roles includes
initiate ideas
give opinions
see informations
summarize
energize
socioemotional roles includes
encourage
harmonize
reduce tensions
follow
compromise
steps in team development
forming
storming
norming
performing
adjourning
period of orientation and getting acquainted.
forming
individual personalities emerge. people become more assertive in clarifying their roles and what is expected to them
storming
conflict is resolved and team harmony and unity emerge. consensus develops on who has the power, who are the leaders, and members roles
norming
the major emphasis is problem solving and accomplishing the assigned task
performing
the emphasis on wrapping up and gearing down. Task performance is no longer a top priority
adjourning
means to know right from wrong and to know when you are practicing one instead of the other
ethical
are thee difficult social questions that involves some level of controversy over what the right thing is
ethical issues
are situations in which it is difficult for an individual to make decisions either because the right course of action is unclear or carries some potential negative concequences for the person or people involve
ethical dillemas
common ethical issues and dillemas
- issues of honesty and integrity
- conflicts of interests
3.conflicts of loyalty - bribes versus gifts
- whistle blowing
approach to ethics
addressinng ethical dillemas
making ethical decisions
refusing to rationalize
steps when confronting ethical dillemas
- define the problems
- Identify feasible options
- Assess the effects of each option on stakeholders
- Establish criteria for determining the most appropriate action
- select the best option based on established riteria
occurs when an employee makes unwelcome sxual advances
sexual harrasment
refers to the approach that at organization takes in balancing its responsibilities towards different stakeholders when making legal, economic, ethical, and social decisions
corporate social responsibility
a nation has an absolute advantage if it’s only source of a particular product, and it can make more of a product using fewer resources than other countries
absolute advantage
exists when a country can produce a product at a lower oppurtunity cost compared to another nation
comparative advantage
oppurtunities in international business
importing and exporting
licensing and franchising
contract manufacturing and outsourcing
strategic alliances and joint ventures
foreign direct investments and subsidiaries
leave us alone
laissez faire
