Midterm Flashcards

1
Q

What is Tourism?

A

Providing products and services such as transport, accommodation, and activities to customers (tourists).

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2
Q

What is Ecotourism?

A

Visiting a place to enjoy the natural environment without causing damage.

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3
Q

What is Accommodation?

A

A place where people stay (e.g., hotel).

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4
Q

What are Ecolodges?

A

Small-scale farms of accommodation that are environmentally sustainable (often found in rural destinations).

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5
Q

What is Customer Service?

A

Meeting the needs and wants of customers by providing them with products and services.

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6
Q

What is Social Media?

A

Websites and apps for sharing photos and information.

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7
Q

What are Customer Needs?

A

The basic human requirements of a customer (food, clothing, shelter, safety, a sense of belonging, and self-esteem).

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8
Q

What are Customer Wants?

A

Customer preferences.

For example, the type of hotel they want to stay in, or type of restaurant they want to visit.

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9
Q

What are Destinations?

A

Areas that attract visitors.

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10
Q

What is Customer Demand?

A

How willing and able a customer is to purchase particular products and services.

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11
Q

What is Sustainable Travel and Tourism?

A

Visiting places in ways that help sustain or conserve the environment and how people live.

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12
Q

What is a Pandemic?

A

A serious outbreak of disease across the world.

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13
Q

What is Leisure Travel?

A

Travel for pleasure and enjoyment.

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14
Q

What is Adventure Tourism?

A

Natural environment destinations such as rock climbing, white-water rafting, skiing, canoeing, scuba diving, or paragliding.

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15
Q

What is Nature Tourism?

A

Visiting places because of the natural environment, such as mountains, lakes, forests, or coral reefs.

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16
Q

What is Sports Tourism?

A

Visiting places in order to enjoy sport as a participant, competitor, or spectator (e.g., tennis or skiing).

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17
Q

What is Physical Tourism?

A

Visiting places to help with one’s well-being.

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18
Q

What is Cultural Tourism?

A

To enjoy experiencing new cultures and seeing the traditional lifestyle of local people.

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19
Q

What does Special Interest tourism refer to?

A

A hobby or pastime.

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20
Q

What is MICE Tourism?

A

Business tourism for work reasons, including Meetings, Incentives, Conferences, and Exhibitions.

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21
Q

What is the Occupancy Rate?

A

The number of beds used out of the total number of bed spaces available.

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22
Q

What defines an Event in tourism?

A

A time-limited occurrence that appeals to tourists.

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23
Q

What does VFR stand for?

A

Visiting Friends and Relatives; when tourists travel to spend time with people they know.

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24
Q

What is Religious Tourism?

A

Travel to places considered special to show respect, including pilgrimages.

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25
Q

What is a Pilgrimage?

A

A visit to a place considered special to show respect, such as the Hajj to Mecca in Saudi Arabia.

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26
Q

What is Domestic Tourism?

A

When tourists visit destinations in their home country.

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27
Q

What is International Tourism?

A

When tourists travel from one country to another.

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28
Q

What is Inbound Tourism?

A

When tourists travel into a country.

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29
Q

What is Outbound Tourism?

A

When tourists travel away from the country where they live.

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30
Q

What is Mass Tourism?

A

When many tourists travel to destinations, often seen during summer at beach locations.

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31
Q

What is Packaged Tourism?

A

Tourist travel and visits organized by a travel and tourism business.

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32
Q

What is Unpackaged Tourism?

A

Independent tourism where everything is booked by the individual.

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33
Q

What is Short Haul travel?

A

A flight less than three hours.

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34
Q

What is Long Haul travel?

A

A flight more than six hours.

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35
Q

What is Independent Travel?

A

Self-arranged tourism.

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36
Q

What is Specialist Tourism?

A

Tourism involving visits to destinations due to a particular special interest.

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37
Q

What is a Tour Operator?

A

A travel and tourism business that organizes tour products for customers.

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38
Q

What are Components in tourism?

A

The individual parts of a holiday, such as transportation, accommodation, or meal plans.

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39
Q

What are Ancillary Services?

A

Extra support services for tourists, such as currency exchange.

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40
Q

What is a Travel Agent?

A

A business that sells travel and tourism products provided by other travel and tourism businesses.

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41
Q

What are the Types of Package Holidays?

A

All-inclusive, dynamic packages, mass-market, and special interest.

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42
Q

What does All Inclusive mean?

A

Includes travel, accommodation, and all meals.

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43
Q

What are Dynamic Packages?

A

Packages made from components chosen by customers.

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44
Q

What is the Tourism Market?

A

Products that are sold to tourists.

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45
Q

What is Responsible Tourism?

A

Tourists behaving respectfully towards the environment and local people.

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46
Q

What is a Guest House or B&B?

A

Guest houses include accommodations on a small scale, such as Pumphouse Point by Cumulus Studio.

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47
Q

What is a Hostel?

A

Includes basic accommodations with shared sleeping arrangements (dormitories).

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48
Q

What are Homestays?

A

Holiday accommodations where tourists stay in a local home.

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49
Q

What is Camping?

A

Can include basic tents or luxury campsites (caravan parks).

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50
Q

What are Serviced Apartments?

A

Self-catering accommodations with provided cleaning services.

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51
Q

List 4 Types of Catering Businesses.

A

Restaurants, cafes, street food vendors, and takeaways.

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52
Q

What do Travel Agents do?

A

Sell products and services provided by other tourism organizations.

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53
Q

What does a Tour Operator do?

A

Puts together different components for holidays and sells them as a package.

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54
Q

What are Transport Providers?

A

Travel and tourism businesses that provide different types of transport.

55
Q

What are Visitor Attractions?

A

Places or events that appeal to tourists.

56
Q

What are Natural Attractions?

A

Places that appeal to tourists because of the environment.

57
Q

Examples of Air Transport?

A

Scheduled and charter flights.

58
Q

Examples of Water Transport?

A

Ferry service operators.

59
Q

Examples of Rail Transport?

A

Tram operators.

60
Q

Examples of Road Transport?

A

Taxi firms.

61
Q

What are Built Attractions?

A

Buildings or monuments that appeal to tourists, such as museums and theme parks.

62
Q

Examples of Leisure Tourism Events?

A

Art festivals, religious celebrations, and the Olympic Games.

63
Q

What are Ancillary Services in tourism?

A

Services provided to tourists other than travel, accommodation, visitor attractions, food, and drinks.

64
Q

What is Vertical Integration?

A

Occurs when travel and tourism businesses merge.

65
Q

What is Horizontal Integration?

A

Occurs when travel and tourism businesses from the same industry component merge.

66
Q

What is Dynamic Packaging?

A

Makes holiday or tour packages instead of providing pre-arranged packages.

67
Q

How has the internet and social media changed tourism?

A

Changed the ways customers book and pay for travel and tourism products.

68
Q

How have restaurants increased sustainability?

A

By providing locally sourced organic food options and reusing plastic packaging.

69
Q

What is Independent Travel?

A

Travel where a person books everything they need without using guides or outside companies.

70
Q

Example of a large-scale destination?

A

The Everglades National Park and the Florida Keys.

71
Q

What is a Resort?

A

A location visited mainly by leisure tourists, such as Whistler, a ski resort in Canada.

72
Q

What is a Resort Town?

A

Towns where leisure tourism is the main economic activity, like Cancon in Mexico.

73
Q

What are City Destinations?

A

Cities that attract tourists.

74
Q

What is a National Park?

A

A large natural area protected by government rules for conservation and leisure.

75
Q

What is a Nature Reserve?

A

A protected area to keep rare animals and plants safe from damage.

76
Q

What is a Coastal or Island Destination?

A

Places that tourists visit at the coast, such as Rodrigues Island.

77
Q

What is a Theme Park?

A

A major tourist attraction with many amusements and rules.

78
Q

What is an All Inclusive Resort?

A

A destination or hotel that provides a wide range of products and services on one site.

79
Q

What is a Purpose Built Resort?

A

A destination planned and built especially for tourism, like Disneyland, Paris.

80
Q

What limits tourist destination choices?

A

Affordability (cost) and availability (restrictions).

81
Q

What attracts leisure tourists to beach destinations?

A

The appeal of summer fun and relaxation, including sunny weather and watersports.

82
Q

What is Infrastructure in tourism?

A

The basic systems and services that support local people and tourism.

83
Q

What is Accessibility?

A

Ease of reaching or moving around a destination.

84
Q

How can a city be made accessible?

A

By developing its transportation infrastructure, such as roads and airports.

85
Q

What is Mobility?

A

The ability to move freely.

86
Q

How can a tourist attraction be accessible for those with reduced mobility?

A

By including electric vehicles for transport in airports.

87
Q

What has the internet and social media done for tourism?

A

Increased access to and sharing of information.

88
Q

What is Responsible Tourism?

A

Tourism that cares for the environment and culture of local people.

89
Q

How does weather and climate affect tourism?

A

Tourists book holidays during climates that appeal most to them.

90
Q

How can historical and cultural attractions form a destination’s appeal?

A

Tourists desire to experience different cultures or historical symbols.

91
Q

What are the Elements of Destination Appeal?

A

Events, leisure activities, MICE facilities, accommodation, and catering facilities.

92
Q

What factors change destination appeal?

A

Social Media, new destinations, and increased desire for environmentally friendly travel.

93
Q

What are External Customers?

A

Customers who use the products and services of a travel and tourism business.

94
Q

List 4 Types of External Customers.

A

Families, groups, visitors with language differences, and people with specific needs.

95
Q

Can external customer types overlap?

A

Yes, for example, a visitor with language differences may also have mobility needs.

96
Q

List 3 types of specific needs tourists may have.

A

Mobility needs, sensory needs, and dietary needs.

97
Q

Give an example of a dietary need.

A

Allergies and food intolerance.

98
Q

What is Sustainable Travel?

A

Travel by means of sustainable forms of transport.

99
Q

What shift has occurred in air travel due to environmental concerns?

A

Short-haul flights have been replaced with rail travel.

100
Q

What is a Cruise?

A

A relaxing leisure journey, typically on water.

101
Q

What is a Ferry?

A

Ships or boats that link destinations.

102
Q

What is Overland Travel?

A

Travel by means of bridge or tunnel.

103
Q

What are the types of road transport?

A

Privately owned cars, taxis, buses, minibuses, motorcycles, and bicycles.

104
Q

What is a Fixed Link?

A

Bridges, tunnels, and causeway connections.

105
Q

What is an E-scooter?

A

A type of sustainable, personal-use transportation available for public use.

106
Q

What is MRT?

A

Mass Rapid Transport, a type of rail transportation for large numbers of people.

107
Q

What is Customer Focus in tourism?

A

The appeal of destinations that attracts customers.

108
Q

What are Trends in Travel and Tourism?

A

Directions of change in Travel and Tourism, including flows and factors.

109
Q

What are Tourism Flows?

A

The movements of tourists between their home and destination.

110
Q

What are Tourism-Generating Areas?

A

Places where tourists come from.

111
Q

What are Tourism-Receiving Areas?

A

Areas that tourists visit.

112
Q

List 3 ways Global tourism flows have changed.

A

Long-haul flights enable further travel, inland tourism-receiving areas are developing, and growth in southern and eastern Asia.

113
Q

What did the COVID-19 pandemic cause in tourism?

A

Reduced international tourists, reduced domestic tourists, and increased domestic tourists during low infection rates.

114
Q

What is Overtourism?

A

When there are too many tourists in a destination.

115
Q

List 3 effects of overtourism.

A

Increased air pollution, increased litter, and harm to the destination environment.

116
Q

Give an example of a place that experienced overtourism.

A

Durdle Door beach in the U.K. and Bondi Beach in Australia.

117
Q

List 4 factors that affect global tourism flows.

A

Technological advances, health and security issues, economic changes, and social changes.

118
Q

What is Disposable Income?

A

The amount of money people have to spend after necessities.

119
Q

What does GDP measure?

A

The size of a country’s economy.

120
Q

In tourism, what does GDP show?

A

The total value of all goods and services produced in a country.

121
Q

What are Currency Exchange Rates?

A

The value of a country’s currency in another country.

122
Q

Convert 1 U.S. dollar to Chinese Yuan.

A

1 USD totals to 7.28 Chinese Yuan.

123
Q

Convert 1 U.S. dollar to Euro.

A

1 USD totals to 0.95 Euro.

124
Q

Convert 1 U.S. dollar to Japanese Yen.

A

1 USD totals to 153.88 Japanese Yen.

125
Q

Convert 1 U.S. dollar to Dominican Peso.

A

1 USD totals to 60.51 Dominican Peso.

126
Q

What should governments invest in to encourage tourism?

A

Infrastructure.

127
Q

List 7 ways governments may invest in infrastructure.

A

Transportation, roads, railways, airports, ports, electricity, and water supply.

128
Q

What are social and demographic factors in changing tourism flows?

A

Age profiles, family structure, and attitudes towards tourism.

129
Q

What does Social mean in tourism?

A

The ways in which people live together.

130
Q

What does Demographic mean?

A

The structure or balance of a population.

131
Q

What are Tourism Impacts?

A

The effects that tourism can have on a destination.

132
Q

Why cater to early-retired couples for travel?

A

It would increase the outward tourism flow.

133
Q

Give 2 examples of social change.

A

More single people living alone and changing attitudes towards tourism impacts.

134
Q

Do diseases and epidemics reduce or increase tourism flows?

A

They reduce tourism flows due to fear of getting sick.