Midterm Flashcards
What is Tourism?
Providing products and services such as transport, accommodation, and activities to customers (tourists).
What is Ecotourism?
Visiting a place to enjoy the natural environment without causing damage.
What is Accommodation?
A place where people stay (e.g., hotel).
What are Ecolodges?
Small-scale farms of accommodation that are environmentally sustainable (often found in rural destinations).
What is Customer Service?
Meeting the needs and wants of customers by providing them with products and services.
What is Social Media?
Websites and apps for sharing photos and information.
What are Customer Needs?
The basic human requirements of a customer (food, clothing, shelter, safety, a sense of belonging, and self-esteem).
What are Customer Wants?
Customer preferences.
For example, the type of hotel they want to stay in, or type of restaurant they want to visit.
What are Destinations?
Areas that attract visitors.
What is Customer Demand?
How willing and able a customer is to purchase particular products and services.
What is Sustainable Travel and Tourism?
Visiting places in ways that help sustain or conserve the environment and how people live.
What is a Pandemic?
A serious outbreak of disease across the world.
What is Leisure Travel?
Travel for pleasure and enjoyment.
What is Adventure Tourism?
Natural environment destinations such as rock climbing, white-water rafting, skiing, canoeing, scuba diving, or paragliding.
What is Nature Tourism?
Visiting places because of the natural environment, such as mountains, lakes, forests, or coral reefs.
What is Sports Tourism?
Visiting places in order to enjoy sport as a participant, competitor, or spectator (e.g., tennis or skiing).
What is Physical Tourism?
Visiting places to help with one’s well-being.
What is Cultural Tourism?
To enjoy experiencing new cultures and seeing the traditional lifestyle of local people.
What does Special Interest tourism refer to?
A hobby or pastime.
What is MICE Tourism?
Business tourism for work reasons, including Meetings, Incentives, Conferences, and Exhibitions.
What is the Occupancy Rate?
The number of beds used out of the total number of bed spaces available.
What defines an Event in tourism?
A time-limited occurrence that appeals to tourists.
What does VFR stand for?
Visiting Friends and Relatives; when tourists travel to spend time with people they know.
What is Religious Tourism?
Travel to places considered special to show respect, including pilgrimages.
What is a Pilgrimage?
A visit to a place considered special to show respect, such as the Hajj to Mecca in Saudi Arabia.
What is Domestic Tourism?
When tourists visit destinations in their home country.
What is International Tourism?
When tourists travel from one country to another.
What is Inbound Tourism?
When tourists travel into a country.
What is Outbound Tourism?
When tourists travel away from the country where they live.
What is Mass Tourism?
When many tourists travel to destinations, often seen during summer at beach locations.
What is Packaged Tourism?
Tourist travel and visits organized by a travel and tourism business.
What is Unpackaged Tourism?
Independent tourism where everything is booked by the individual.
What is Short Haul travel?
A flight less than three hours.
What is Long Haul travel?
A flight more than six hours.
What is Independent Travel?
Self-arranged tourism.
What is Specialist Tourism?
Tourism involving visits to destinations due to a particular special interest.
What is a Tour Operator?
A travel and tourism business that organizes tour products for customers.
What are Components in tourism?
The individual parts of a holiday, such as transportation, accommodation, or meal plans.
What are Ancillary Services?
Extra support services for tourists, such as currency exchange.
What is a Travel Agent?
A business that sells travel and tourism products provided by other travel and tourism businesses.
What are the Types of Package Holidays?
All-inclusive, dynamic packages, mass-market, and special interest.
What does All Inclusive mean?
Includes travel, accommodation, and all meals.
What are Dynamic Packages?
Packages made from components chosen by customers.
What is the Tourism Market?
Products that are sold to tourists.
What is Responsible Tourism?
Tourists behaving respectfully towards the environment and local people.
What is a Guest House or B&B?
Guest houses include accommodations on a small scale, such as Pumphouse Point by Cumulus Studio.
What is a Hostel?
Includes basic accommodations with shared sleeping arrangements (dormitories).
What are Homestays?
Holiday accommodations where tourists stay in a local home.
What is Camping?
Can include basic tents or luxury campsites (caravan parks).
What are Serviced Apartments?
Self-catering accommodations with provided cleaning services.
List 4 Types of Catering Businesses.
Restaurants, cafes, street food vendors, and takeaways.
What do Travel Agents do?
Sell products and services provided by other tourism organizations.
What does a Tour Operator do?
Puts together different components for holidays and sells them as a package.