Midterm Flashcards
What is employee engagement and why does it matter?
Employee engagement is the emotional commitment and enthusiasm employees have toward their work and organization, impacting productivity, retention, innovation, and overall organizational success.
The average annual cost of disengagement?
-18% of their annual salary according to the Gallup
-$550 Billion in the US
What are the drivers of engagement?
-Relationships with coworkers and bosses
-Autonomy and flexibility
-Sense of purpose and meaning
-Ability to use your strengths
-Pay with benefits
What is the difference between management and leadership?
-Manager: “One who gets work done through others by setting goals, organizing, motivating,
communicating,” (Key roles are Relater, Information Provider, and Decision-Maker)
-Leader: “One who sets and lives a vision and uses social influence to develop others.”
Leadership and management are DIFFERENT but related.
-Management → control a group or group of individuals in order to achieve a specified objective.
-Leadership → ability of an individual to influence, motivate, and enable others to contribute to the
organization’s success.
-Forbes:
1) Leaders have followers
2) Leaders break rules
3) Leaders encourage risk-taking
4) Leaders prove themselves again and again
5) Leaders sell a vision
6) Leaders see opportunities
7) Leaders have style
What is self-awareness and why is it important for managers?
-Can relate to employees, greater understanding
- Higher empathy with co-workers
- Are more competent
- Tend to be more trusted and liked
- Helps them to become trustworthy.
- More prone to reduce conflict
- Able to have a trusting and productive environment
What is the definition of a calling?
Why do callings matter?
What are the strategies and means to gain self-awareness?
Know Yourself: Think about our opening exercise:
-Strengths, Values, Personality, Skills/Experience, Aspirations/Goals, Work Environment and
your triggers
-Who Am I exercising? (Dyads)
-Know what others think of you (Ask for feedback and learn from it)
-Know the outside world like trends and the environment
What is the “Big Five” model of personality? (note this was part of your Pathway U assessment tool).
1) Extraversion → basically are you social or antisocial? Extremes either way are bad.
2) Agreeables → Are you friendly or reserved, are you trusting or cautious? People with high
agreeables are often easy to work with
3) Emotional stability → Reflects how consistently you react to different situations and how
objectively you can look at situations.
4) Conscientiousness → How dependent you are. A high conscientiousness reflects careful,
thorough, and organized people
5) Openness to experience → How much are you willing to broaden your experience? People with
high openness are often intellectual, broad-minded, curious, and cultured.
What is self-monitoring and how can it be useful?
-Self-monitoring → a person’s ability to adapt and regulate thinking before speaking or acting.
-A person who is good at self-monitoring is more prone to exercise their good traits/behaviors and change
their more disliked traits
-High self-monitors → Are sensitive to external clues, constantly adapt to situations, but also often hide.
What are the factors that impact perceptions?
Internal: needs, intelligence, past experiences, emotions, values, attitudes, biases
External: environment, media, hereditary, culture, peers, societal norms, technology
What are common perception filters?
1) Stereotyping → Assumptions about people
2) Selective Perception → You see what you choose to see
3) Projection → Projecting your shortcomings onto others
4) Expectations → How we want something to unfold
5) Interests → Basing your activities on what interests you
What are the five components of emotional intelligence?
Self-awareness, self-regulation, motivation, empathy, social skills
What is the business case (see organizational outcome examples in your notes) for EQ?
Is EQ innate and/or learned?
Can be learned, developed, and enhanced
What are the strategies to increase EQ?
Make this a personal goal, be candid, ask for feedback, be self-confident, take time to choose an appropriate course of action, accept and develop skills in coping with ambiguity and change, be motivated by a strong internal desire to achieve, track your progress, consider others in all of your decisions, take time for people.
What are two types of stress?
-Eustress (beneficial, generating enthusiasm and productivity)
-Distress (counterproductive, dampens spirits, negatively impacts mental or physical health)
What are the components of non-verbal communication?
-Kinesics (body movement, gestures, posture, eye contact, leaning, intimacy, facilitate the accomplishment of tasks)
-Paralanguage (tone of voice, volume, pitch, speech rate)
-Environment (space, room, lighting, color scheme, noise, decorations)
-Chronemics (how humans use and structure time)
-Proxemics (the way we use space in communication, personal space)
-Haptics (tactile communication, use of touch)
What is active listening and why is it helpful?
Active listening shows the speaker you are concerned, encourage further
communication, has the potential to enhance relationships, can sometimes calm down another person
who is feeling very upset about a situation, leads to better cooperation and problem-solving, and invites
others to listen to you.
What is LENSA and how can it be used?
Listen, Empathise, nonverbals, summarize, action
What is goal setting and why is it important?
-Way of identifying your work/life priorities and developing strategies for attaining personal and professional objectives
-Most successful people set goals that are compatible with their personal mission and values and are attuned to their personal and professional goals
What are values and how do they inform our goals?
-Concepts or beliefs about desirable outcomes that transcend specific situations and guide your selection of evaluation of behaviors and events
-Knowing your values helps you to identify your purpose
What does the SMART acronym mean? What are the action steps?
-Specific, Measurable, Attainable/Believable, Realistic/Achievable, Time-bound
-Action steps are how you will fulfill/attain the goal you have
How can you accomplish SMART goals?
-Visualize success in meeting goals
-Follow up with goals and celebrate success
-Strive for performance, not outcomes
-Develop a support network
-Limit the number
-Allow for setbacks
-Be honest with yourself
-Reward small accomplishments
-Don’t lose sight of the big picture