MIDTERM

Question 1

what are the five determinants of health

Answer 1

individual behavior, physical environment, social environment, genetics, healthcare

Question 2

continuum of care

Answer 2

a range of services needed to care for a person or population

Question 3

stakeholders

Answer 3

for a design organization, people and other organizations who have a stake (interest) in what the organization does
ex) employees, creditors, businesses, etc.

Question 4

health

Answer 4

a state of complete physical, mental, and social well-being

Question 5

healthcare

Answer 5

the organized provision of medical care to individuals or a community

Question 6

healthcare organizations

Answer 6

any individual or entity which is obligated to provide, pay for, or administer health benefits under any health plan

Question 7

management

Answer 7

the process of getting things done through and with people by directing and motivating the efforts of individual toward common objectives

Question 8

taylor and scientific management

Answer 8

a type of management that uses standardation, specialization, and scientific experiments to design jobs for greater efficiency and production
“work smarter, not harder”

Question 9

fayol and administrative theory

Answer 9

an integrated set of ideas to organize work, positions, departments, supers (specialization)
-top-down approach for top managers to apply to lower levels of organizations
-division of work, coordination, specialization, authority, etc.

Question 10

weber and bureaucratic theory

Answer 10

employees work in a hierarchy and must follow a system of rules, standards, and discipline that controls their work

Question 11

mayo and human relations

Answer 11

management involved social and psychological factors
-employer meets needs of employee

Question 12

gulick, urwick, and management functions

Answer 12

the managers focus of these five fundamental functions:
-planning
-organizing
-staffing
-directing
-controlling

Question 13

bertalanffy, boulding, and open systems theory

Answer 13

strongly influenced by its external environment and must understand, be open to, and interact with its environment to sustain itself

Question 14

lewin and organization development theory

Answer 14

a process that seeks to increase the health of social and technical systems, such as communication
-ex) team building, respect and trust, etc.

Question 15

planning

Answer 15

deciding what to do and how to do it

Question 16

strategic planning

Answer 16

the periodic process of developing a set of steps for an organization to accomplish its mission and vision using strategic thinking

Question 17

organizations

Answer 17

social entities that are goal directed, designed as deliberately structured and coordinated activity systems, and are linked to the external environment

Question 18

managers…

Answer 18

decide which tasks go where, influenced by strategic plan, needs of community, determine complexity of jobs, and create organization hierarchy

Question 19

flat hierarchy

Answer 19

less organizational levels, more cross training, decentralized decision making, loose control

Question 20

organization chart

Answer 20

A diagram that visually depicts an org’s internal structure, and the relationships and relative ranks of its parts and positions

Question 21

functional org structure

Answer 21

-specialized positions in depts
-efficient
-creates silos
-slows decision making

Question 22

divisional org structure

Answer 22

organizes depts. and positions to focus on particular groups of customers or services
-diffused expertise
-can adapt

Question 23

matrix org structure

Answer 23

organizes work by combining functional and divisional structures
-allows for coordination across disciplines and depts.
-not clear who is in charge

Question 24

horizontal org structure

Answer 24

-focused on core processes
-no clear leadership
-limited development of in-depth skills

Question 25

network org structure

Answer 25

organizes work by outsourcing much of it to a network of other orgs. connected by interpersonal relationships, contracts, and information systems
-outsourced depts working together
-quick access to expertise
-dependent on outside orgs.

Question 26

team

Answer 26

a group that comes together to solve a problem and/or hold each other accountable
-a small group that has purpose, structure, task focus, and interdependence

Question 27

committee

Answer 27

a formal group assigned specific purposes and relationships in an org

Question 28

group

Answer 28

people who interact and have shared interests or characteristics

Question 29

staffing

Answer 29

obtaining and retaining people to fill jobs and do work