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BA (HUMAN ORGANIZATION) > MIDTERM > Flashcards

MIDTERM Flashcards

1
Q

The evoking of a shared or common meaning in another person

A

Communicaation

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2
Q

Communication between two or more people in an organization

A

Interpersonal Communication

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3
Q

the person originating the message

A

Communicator

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4
Q

person receiving a message

A

Receiver

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5
Q

window through which we interact with people that influencers the quality, accuracy, aand clarity of the communication

A

Perceptual Screen

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6
Q

Communication Process

A

Sender has idea -> Sender encodes idea into message -> Message channels and Noise -> Receiver perceives & decodes message

Receiver perceives & decodes messages -> Receiver provides verbal and nonverbal responses to sender -> Sender has idea -> Sender’s response to feedback may trigger additional feedback to receiver

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7
Q

Information Richess of Channels: Information Richness is HIGHEST

A

Information channel is face-to-face discussion

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8
Q

Information Richess of Channels: Information Richness is HIGH

A

Information Channel is Telephone conversations

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9
Q

Information Richess of Channels: Information Richness is MODERATE

A

Information channel is Written letters/memos (individually addressed)

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10
Q

Information Richess of Channels: Information Richness is LOW

A

Information channel is Formal written documents (unaddressed bulletins or e-mail)

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11
Q

Information Richess of Channels: Information Richness is LOWEST

A

Information Channel is Formal numeric documents (printouts, budget reports)

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12
Q

What is Reflective Listening?

A

skill of listening carefully to another person and repeating back to the speaker the heard message to correct any inaccuracies or misunderstandings

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13
Q

Reflective reasoning does:

A
  1. Emphasizes receiver’s role
  2. Helps the receiver & communicator clearly and fully understand the message sent
  3. Useful in problem solving
  4. It emphasizes:
    -Personal elements of the communication process
    -Feelings communicated in the message
    -Understanding people by reducing perceptual distortions and interpersonal barriers
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14
Q

Reflective Listening: 4 Levels of Verbal Response

A
  1. Affirm Contact
  2. Paraphrase the expressed
  3. Clarify the implicit
  4. Reflect “core” feelings

-use silence and eye contact

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15
Q

One way Communication

A
  • a person sends a message to another person and no questions, feedback, or interaction follow
    -Good for giving simple directions
    -Fast but often less accurate than 2-way communication
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16
Q

Two-Way Communication

A

-the communicator & receiver interact
-Good for problem-solving

17
Q

Five Keys to Effective Supervisory Communication

A

Expressive speaking
Empathetic listening
Persuasive leadership
Sensitivity to feelings
Informative management

18
Q

Factors that block or significantly distort successful communicate

A

-Physical separation
-Status differences
-Gender differences
-Cultural diversity
-Language

19
Q

communication that can be aggressive, attacking & angry, or passive & withdrawing

A

Defensive Communication

20
Q

Defensive communication can lead to:

A

-injured feelings
-communication breakdowns
-alienation
-retaliatory behaviors
-nonproductive efforts
-problem-solving failures

21
Q

Communication that is assertive, direct, & powerful

A

Nondefensive Communication

22
Q

nondefensive communication provides

A
  • basis for defense when attacked
  • restores order, balance, and effectiveness
23
Q

What are the 2 defensiveness patterns

A

Subordinate and Dominant Defensiveness

24
Q

Subordinate Defensiveness

A

characterized by passive, submissive, withdrawing behavior

25
Q

Dominant Defensiveness

A

characterized by active, aggressive, attacking behavior

26
Q

Defensive Tactics (Boss)

A

Boss: Power play, put-down, labeling, raising doubts

27
Q

Defensive Tactics (Employee)

A

(employee) Misleading information, scapegoating, hostile jokes and deception

28
Q

Catherine Crier’s rules to nondefensive communication

A
  1. Define the situation
  2. Clarify the person’s position
  3. Acknowledge the person’s feelings
  4. Bring the focus back to the facts
29
Q

all elements of communication that do not involve words

A

Nonverbal communication

30
Q

Four basic types of Nonverbal communication

A
  1. Proxemics - an individual’s perception & use of space
  2. Kinesics - study of body movements, including posture
  3. Facial & Eye Behavior - movements that add cues for the receiver
  4. Paralanguage - variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, & crying
31
Q

bands of space extending outward from the body; territorial space differs from culture to culture

A

Territorial space

32
Q

Proxemics: Seating Dynamics

A

seating people in certain positions according to the person’s purpose in communication

33
Q

Patterns of behaviors in communication

A

Resistance, Resentment, Revenge, Broken Agreement, average thinkinng, unrealistic/communicated his expectations

BA (HUMAN ORGANIZATION) (1 decks)

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