Midterm Flashcards
Name 7 factors affect menu planning planning?
- customer satisfaction
- sociocultural factors
- food habit and preferences
- nutritional and diet specific needs
- aesthetics
- sustainability
- management decisions (production capability , food costs, type of service, availability of food)
What are 3 types of menus
- static
- cycle
- single use
What are 4 types of menu presentation?
- paper menu
- spoken menu
- room service menu
- using menu boards
Why is a menu considered a primary control of foodservice operation?
- it is a big determinant for budget
- it reflects the organization’s brand identity
- it dictates number and types of dishes, etc
What is the theory of constraints
a constraint is anything in an org that keeps the org from reaching its goals
It is concerned with exploiting constraints that slow productions
What are 3 approaches to quality?
- Quality assurance
- Total quality management (TQM)
- Continuous quality improvement (CQI) - reengineering and lean
What are 5 aspects of Quality Assurance (which is an approach to quality)
- output oriented
- Defining measurable quality standards
- Controls in place to ensure standard are met
- Reactive process
- Predicated on follow-up and inspection
What is TQM
- Total quality management
- an approach to quality
Directed at improving customer satisfaction - has 6 components: focus on customer, concern for continuous improvement, Focus on process, imrpovement in quality, accurate measurement, empowerment of employees
What is quality?
Quality is the characteristics of a produce that bears on its ability to satisfy needs
What is lean? What are the 5 steps to lean
Lean is an aspect of Continuous Quality Improvement (CQI), which is reviewing operations on regular basis with goal of finding ways to continuously improve.
The core idea of lean is to maximize customer value while minimizing waste.
There are 5 steps in lean:
1) identify which features create value for customers
2) document the value stream
3) improve flow
4) customer pulls product through process
5) perfect the process
What are the 2 main types of production decisions?
1) forecasting
2) planning and production schedule
What are the 4 main types of foodservice systems?
1) conventional
2) ready prepared
3) commissary
4) assembly serve
Conventional food systems typically have:
____ labour
____ food costs
____ menu
high labour costs
moderate food costs
cycle/static menu
What are the 4 types of foodservice
A) conventional
B) Ready-prepared
C) Commissary
D) assembly-serve
What is an input?
any human, physical, or operational resource required to accomplish objectives of a system
What are 4 examples of inputs?
- materials (food)
- human (labour)
- operational (money)
- facilities (equipment)
What is transformation in a food system
any activity used to change inputs to outputs
what are the 3 aspects of transformation in food systems?
- management functions
- linking process
- functional subsystems
What is an output?
the goods and services that result from transforming the output
What are some examples of outputs?
- meals in proper quantitity and qualtiy
- customer satisfaction
- employee satisfaction
- financial accountability
What are examples of internal controls?
What are examples of external controls?
internal controls: plans, goals, policies, MENU
external controls: policies, regulations
this provides guidance for a system
controls
Why is feedback in a system important?
- it helps the system adjust to changes
- it improves quality
examples of environmental factors that might affect a food system
- tech innovations
- globalization
- competition
- political changes
what are the 2 types of foodservice industries?
- commercial (selling food is primary)
- insitiutional (selling food is secondary)
what are 6 characteristics of an open food system?
- interdependency (everything is related)
- dynamic equilibrium (system’s continuous response to environemtn)
- equifinity (many methods can achieve same result)
- permeable boundaries (influenced by external environemnt)
- interface systems (the area of overlap between 2 systems)
- hierarchy of system
What are 3 (out of 7) examples of foodservice operating practices?
- contracting
- franchising
- partnering
- small business ownership
- self operation
- multi department management
- multisite management
what are the 4 stages of green (sustainaibility) in a foodsystem
- stage 1 - legal approach - firm does what is legally required to do
- stage 2 - market approach - firm responds to customer preference
- stage 3 - stakeholder approach - try to meet demands of many stakeholders
- stage 4 - activist - approach - try to be socially responsible
What is reengineering?
the fundamental rethinking of an organization’s processes in order to acheive dramatic improvements in performance
What is the goal of food production?
quantity
quality
What is forecasting?
trying to estimate what you will need when you will need it
it is one element in production decisions
What is the goal of forecasting?
satisfied customers
What are 5 considerations when selecting a forecasting model (as part of production decisions)
A) cost
B) required accuracy
C) relevance of past data
D) forecasting lead times
E) underlying patterns of behaviour
what are the 3 most common types of forecasting models?
- time series models
- causal models
- subjective models
List 4 factors that affect menu planning
customer satisfaction
sociocultural factors
sustainability
aesthetic
food habits
nutrition
management decision (food cost, production capability, types of service)
What are 3 types of ready-prepared service?
cook-chill
cook-freeze
sous-vide
what are the 2 main aspects of ingredient control?
ingredient assembly
recipe standardization
What are 5 items involved in quantity food production?
- controlling ingredients
- energy consumption
- labour productivity
- quality of food
- production methods
What are 4 signs of successful production planning?
- if customer is satisfied
- if food is safe
- if there is enough quantity
- if you met budget demands
What are 4 different methods of heat transfer?
- conduction
- convection
- radiation
- induction
3 key equipment items in foodservice?
- combi-oven (convection air + steam
- tilting skillet
- convection microwave
How do you calculate % yield of something?
EP/AP x 100