Midterm

Question 1

It is the mutual influence of an individual’s direct physical presence with his/her body language.

Answer 1

Face to Face Interaction

Question 2

refers to the transmission of information via live video streaming or through video sharing.

Answer 2

Video

Question 3

With this form of communication information senders and recipients are able to interact using both audio and video.

Answer 3

Video

Question 4

any form of transmission that is based on hearing .It emulates the natural voice.

Answer 4

Audio

Question 5

means using handheld wireless telecommunications device to manually communicate with any person or business

Answer 5

Text based communication

Question 6

exchange of information between a sender and a receiver

Answer 6

Communication

Question 7

It used to be that you only had to worry about the way you communicated face-to-face or on paper.

Answer 7

Communication

Question 8

blueprints on how this information will be exchanged.

Answer 8

Communication Strategies

Question 9

It may include paraphrasing, substitution, coining new words, switching to the first language and asking for clarification.

Answer 9

Communication Strategies

Question 10

can be verbal, nonverbal, or visual.

Answer 10

Communication Strategies

Question 11

Integrating all the strategies together will allow you to see the most success. This allows a business to meet employee needs and increase workplace knowledge.

Answer 11

Communication Strategies

Question 12

can be broken down into the two categories of written and oral communication. Written strategies consist of avenues such as e-mail, text, and chat. Examples that fall into the oral category are phone calls, video chats, and face-to-face conversations.

Answer 12

Verbal communication strategy

Question 13

consist of mostly visual cues, such as body language, facial expressions, physical distance between communicators, or the tone of your voice.

Answer 13

Non-verbal communication strategy

Question 14

can be seen through signs, webpages, and illustrations. These strategies are used in the workplace to draw attention and provide documentation. Human resources are required to post certain visuals throughout the workplace to comply with safety laws.

Answer 14

Visual communication strategies

Question 15

we mean channels where the person who is talking can be seen and heard by the audience.

Answer 15

Physical media

Question 16

The whole point here is to be able to not only hear the messages but also to see the body language and feel the climate in the room. This does not need to be two-way channels.

Answer 16

Physical media

Question 17

have got great symbolic value and should be used only at special occasions.

Answer 17

Large meetings

Question 18

This channel works very well when you need to get across strategic and important messages to a large group of people at the same time, creating a wide attention, get engagement or communicate a sense of belonging.

Answer 18

Large meetings

Question 19

excellent when you want to present a new vision or strategy, inform about a reorganisation or share new values.

Answer 19

Large meetings

Question 20

In ______ you and your group communicate daily operative issues, gives status reports and solves problems.

Answer 20

Weekly departmental meetings

Question 21

used to follow up on information from large meetings, management team meetings etc from a “what’s-in-it-for-us-perspective”.

Answer 21

Weekly departmental meetings

Question 22

This type of smaller group meetings gives good opportunities for dialogue.

Answer 22

Weekly departmental meetings

Question 23

This channel is often the most important channel you have as a manager, because that’s where you have the opportunity to build the big picture, you can prepare for change, you can create ownership of important strategies and goals etc.

Answer 23

Weekly departmental meetings

Question 24

This is a form of meetings where, often, a senior manager meets with a “random” selection of employees to discuss and answer questions.

Answer 24

Up close and personal

Question 25

it is also called works external as well as internal and refer to marketing techniques that use pre-existing social networks to produce increases in awareness or knowledge through self-replicating viral processes.

Answer 25

Viral Communication

Question 26

It can be word-of-mouth delivered or enhanced by the network effects of social media.

Answer 26

Viral communication

Question 27

one of the oldest and basic forms of communication. It includes newspapers, weeklies, magazines, monthlies, banners & graphics, posters, and other forms of printed material.

Answer 27

Print media

Question 28

refers to primarily television and radio, although broadcasting companies have expanded to offer digital offerings including media streaming applications and other robust web-based offerings.

Answer 28

Broadcasting media

Question 29

written or electronic channels.

Answer 29

Mechanical media

Question 30

These channels can be used as archives for messages or for giving the big picture and a deeper knowledge. But they can also be very fast.

Answer 30

Mechanical media

Question 31

good channel for the daily communication to specific target groups. It is suitable mainly for up-to-date and “simple” messages and where there is no risk of misunderstanding.

Answer 31

Email

Question 32

It is sort of a short summary of news with personally reflections

Answer 32

Weekly letters

Question 33

Many employees often appreciate it because it has the potential to give the “what’s-in-it-for-us” angle. They can also contain summaries and status in tasks, projects or issues – yesterday, today and tomorrow.

Answer 33

Weekly letters

Question 34

it can be a letter with your personal commentary on an ongoing reorganisation that affects many employees.

Answer 34

Personal letters

Question 35

One of the most forgotten types of communication medium

Answer 35

Billboard

Question 36

used to inform people who does not have computers and/or access to the Intranet or to reach people that work part time and does not attend weekly meetings.

Answer 36

Billboard

Question 37

one of the most used types of communication medium and a very important communication channel and work tool for you as a manager

Answer 37

Intranet

Question 38

offers the opportunity to deepen a specific issue, explain context, describing consequences or tell a story.

Answer 38

Employee magazine

Question 39

It also has the opportunity to reach many employees.

Answer 39

Employee magazine

Question 40

one of the new types of communication medium and not a very widely used channel but where it is used it is proven very effective. Some companies use it as an alert system

Answer 40

SMS

Question 41

Media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques.

Answer 41

Social media

Question 42

supports the human need for social interaction, using Internet- and web-based technologies to transform broadcast media monologues (one to many) into _______ dialogues (many to many).

Answer 42

Social media

Question 43

It supports the democratization of knowledge and information, transforming people from content consumers into content producers.

Answer 43

Social media

Question 44

This refers to products and services on digital computer-based systems that respond to the user's actions by presenting content such as text, moving image, animation, video, audio, and video games.

Answer 44

Interactive or digital media

Question 45

refers to any type of device that stores and allows distribution or use of electronic information. This includes television, radio, Internet, fax, CDROMs, DVDs, and any other electronic medium. Contrast to print media.

Answer 45

Electronic media

Question 46

used to describe content made available using different forms of electronic communication made possible through the use of computer technology.

Answer 46

New age

Question 47

describes content available on-demand through the Internet.

Answer 47

New age

Question 48

This content can be viewed on any device and provides way for people to interact with the content in real-time with the inclusion of user comments and making it easy for people to share the content online and in social with friends and co-workers.

Answer 48

New age

Question 49

refers to channel which one express his/her communicative intent

Answer 49

Communication mode

Question 50

channels where the sender is pushing the message to the receiver

Answer 50

Push channel

Question 51

receiver pulling the message from the sender

Answer 51

Pull channel

Question 52

useful tool for you to use when deciding what channels to use for your level of ambition

Answer 52

Ambition Stairway

Question 53

it is a formal document often sent from one company to another or from a company to its clients, employees, and stakeholders,

Answer 53

Business letter

Question 54

used for professional correspondence between individuals, as well.

Answer 54

Business letter

Question 55

also known as a cover letter, is a document sent with your resume to provide additional information about your skills and experience.

Answer 55

Application letter

Question 56

intended to provide detailed information on why you are are a qualified candidate for the job.

Answer 56

Application letter

Question 57

one- or two-page formal document that job hopefuls submit to hiring managers and employment recruiters as a means of itemizing their work experience, educational background, and special skills.

Answer 57

Resume

Question 58

a communication letter between sender and receiver wherein it is used for transaction and can't be easily relayed orally

Answer 58

Business letter

Question 59

came from a latin term means "it must be remembered"

Answer 59

Memorandum

Question 60

It is usually used in disseminating message by those occupying mid level positions and up in an organization

Answer 60

Memorandum

Question 61

Offices hold a meeting from time to time

Answer 61

Minutes of meeting

Question 62

In this event one should discuss important matters and issues

Answer 62

Minutes of meeting

Question 63

it is to attract client or secure support from possible investors or organizations

Answer 63

Business proposal

Question 64

3 major parts in Business proposal

Answer 64

Problem statement Propose solution costing or pricing

Question 65

documents designed to present a plan of action, outline the reasons why the action is necessary, and convince the reader to agree with and approve the implementation of the actions recommended in the body of the document.

Answer 65

Project proposals