Midterm

Question 1

According to the book when we try to identify with the speaker’s experience and perspective we are listening with…

Answer 1

Empathy

Question 2

This theory has three major components: the central executive phonological loop and visuospatial sketch pad

Answer 2

Working memory theory

Question 3

Of the three sets of factors we use to formulate our expectations - this term describes how well we know someone, how much we like them, etc

Answer 3

Relational

Question 4

All of these are examples of poor listening habits except:
Ambushing
Active listening
Selective listening
Defensive listening

Answer 4

Active listening

Question 5

What percentage of students who responded to Snorton’s survey in 2003 reported hearing homophobic language in their schools frequently or often?

Answer 5

81%

Question 6

This term describes touch communication

Answer 6

Haptics

Question 7

________ refers to all of the elements surrounding an interaction

Answer 7

Context

Question 8

Each word can only have one denotative (literal) meaning: (true or false)

Answer 8

False

Question 9

According to your book, there are about 7000 world languages presently: (true or false)

Answer 9

True

Question 10

________ refers to every way we communicate information, except spoken words

Answer 10

Nonverbal codes

Question 11

In the semantic triangle, _________ are symbols that communities have mutually agreed represent something

Answer 11

Words

Question 12

Burgoon’s (1993) theory describes how when others communicate with us in a way that is different from what we anticipated it triggers emotional arousal. Next, it posits we decide whether the discrepancy between how we thought the interaction would go and how it did was positive or negative. What theory of framework is this?

Answer 12

Expectancy violation theory

Question 13

A concept that basically refers to value specific self-esteem

Answer 13

Self-concept

Question 14

The theory that describes the affective response to the ought, ideal, and actual self not quite matching up is called…

Answer 14

Self-discrepancy theory

Question 15

_________ describes an “unconditionally supportive self-stance, including relating to oneself with kindness, observing one’s experience mindfully, and recognizing one’s common humanity” (Neff, 2016)

Answer 15

Self compassion

Question 16

Which type of information describes making an attribution judgment that considers whether a lot of people are behaving in the same way as our friend?

Answer 16

Distinctiveness

Question 17

Which of the following describes self image?
- the attempts we make or change the way people see us
- the way we evaluate performance
- the roles we play in life
- five senses
- the value of things one at a time

Answer 17

The roles we play in life

Question 18

Which form of bias describes the assumption that everyone you interact with shares your values or perspective?

Answer 18

Homogeneity

Question 19

When Oprah launched her book club, she assumed that it would encourage her vast audience to read more, she found that it only encouraged,them to buy more books - not necessarily to read them. What kind of bias did Oprah overcome when she launched the 2.0 version of her book club with more points of engagement with other readers, authors, and herself?

Answer 19

Simplicity bias