Midterm Flashcards
_________ is defined as the process of understanding and sharing meaning?
a. Communication
b. Process
c. Source
d. Message
Communication
A ________ is something that creates and sends messages to the public
Source
_________ is the way in which a message or messages travel between source and reciever.
A. Feedback
B. Spoken messages
C. Channel
D. Written messages
Channel
Which of the following is not one of the 5 parts of a message?
A. Attention statement
B. Conclusion
C. Body
D. Transition statement
Transition Statement
Which of the following is NOT allowed to be asked during an interview?
A. Why are you interested in this position?
B. Tell me about yourself.
C. How old are you?
D. Tell me about a time you solved a conflict at work.
C. How old are you?
What is the difference between syntactic and semantic rules?
A. Syntactic rules do not exist
B. Syntactic rules govern order of words in a sentence while semantic rules govern the meaning of words and how to interpret them.
C. Syntactic rules govern the meaning of words and how to interpret them while semantic rules govern order of words in a sentence
D. Semantic rules do not exist
B. Syntactic rules govern order of words in a sentence while semantic rules govern the meaning of words and how to interpret them.
What are the model(s) of communication?
A. Constructivist
B. Communicative
C. Transactional
D. Both A and C
E. Both B and C
D. Constructivist and Transactional
A. a full sales pitch
B. a “canned” thirty-second advertising message
C. be bloated with too much information
D. All of the above
D. All of the above
What is at the bottom of the abstraction ladder?
A. Abstract
B. Meaningful
C. Concrete
D. Dull
C. Concrete
Using a graph to communicate your message is an example of:
A. Repetition
B. Internal Summary
C. Signposts
D. Visual Communication
D. Visual Communication
Which is not apart of the 3-part process for perception?
A. Selection
B. Audience
C. Interpretation
D. Organization
B. Audience
______________ is composed of messages the reciever sends back to the source
A. Message
B. Feedback
C. Environment
D. Interference
B. Feedback
Which of these does NOT act as a spoken channel?
A. Radio
B. Face - to - face conversation
C. Text messages
D. Speeches
C. Text Messages
Which is not an undesirable result of poor communication is business?
A. Better use of resources
B. Damaged relationships
C. Loss of productivity
D. Conflict
A. Better use of resources
Interference is also called “noise” in communication.
A. True
B. False
A. True
Your _______ is how you see yourself, and how you would describe yourself to others.
A. Self-esteem
B. Self-concept
C. Self-image
D. None of the above
C. Self-image
Selection has three main parts: exposure, attention, and ________.
A. Retention
B. Influence
C. Detail
D. functional
A. Retention
Which of the following is NOT a trait of fairness in communication?
A. Nonjudgmental
B.Mutuality
C. Biased
D. Reciprocity
C. Biased
Understanding your perspective can lend insight to your _________, the ability to be conscious of events and stimuli.
A. Knowledge
B. Awareness
C. Mind
D. Self-consciousness
B. Awareness
Which one of these is NOT one of the eight components of communication.
A. Feedback
B. Comprehension
C. Environment
D. Context
b. Comprehension
What are sound bites?
A. phrases that express the goals, aims or nature of a product, service, person, or company
B. a statement of any length that encapsulates the purpose of a message
C. memorable sayings extracted from written or verbal messages
D. brief statements that zero in on the point of a larger or longer message
D. Brief Statements that zero in on the point of a larger or longer message.
What is a slogan?
A. phrases that express the goals, aims or nature of a product, service, person, or company
B. a statement of any length that encapsulates the purpose of a message
C. memorable sayings extracted from written or verbal messages
D.brief statements that zero in on the point of a larger or longer message
A. phrases that express the goals, aims or nature of a product, service, person, or company
What is a quote?
A. phrases that express the goals, aims or nature of a product, service, person, or company
B. a statement of any length that encapsulates the purpose of a message
C. memorable sayings extracted from written or verbal messages
D. brief statements that zero in on the point of a larger or longer message
C. Memorable sayings extracted from written or verbal messages
What are the 5 stages of a telephone conversation?
A. Introduction, Purpose, Questions, Answers, Conclusion
B. Opening, Feedforward, Business, Feedback, Closing
C. Introduction, Reason, Business, Feedback, Conclusion
D. Opening, Feedforward, Consulting, Response, Closing
B. Opening, Feedforward, Business, Feedback, Closing
What are some of the roles of a meeting in a business setting?
A. Productive
B. Engaging
C. Efficient
D. Both a and c
E. All of the above
e. All of the above
Which of the following is NOT one of the main parts of an agenda?
A. Participants
B. Mission Statement
C. Call to Order
D. Roll Call
B. Mission Statement
Which of the following is not a stage of a telephone conversation?
A. Feedforward
B. Feedback
C. Slogans
D. Business
C. Slogans
Close-ended questions allow for interpretation and a range of responses in the respondent’s own words.
a. True
b. False
B. False
Which type of questions are broad and often specifying only the topic?
A. Leading
B. Closed-ended
C. Secondary
D. Open-ended
D. Open-Ended
What type of questions should an elevator speech address?
A) Who are you?
B) What is the product or service being offered?
C) Who is the target market?
D) All of the above
D. All of the above
What are leading questions?
A. inserted at end of answer; often weaken impact of answer
B. imply or state expected answer in question
C. seek straight-forward answer
D. two or more questions asked at the same time
B. Imply of state expected answer in question
What is an elevator speech?
A) a 10-minute presentation trying to sell something
B) a brief presentation around 30 seconds
C) when people crowd into an elevator to hear someone ramble
D) general greetings amongst peers when first meeting one another such as hello or good morning
B. A brief presentation around 30 seconds
Which of these is part of an agenda?
A. A Thesis Statement
B. A Quote
C. A Summary
D. A Title Header
D. A Title Header
What should an elevator Speech NOT include?
A. Attention Statement
B. Full sales pitch
C. Introduction
D. Conclusion
B. Full Sales Pitch
How long should an elevator Speech be?
A. 2 minutes
B. less than 30 seconds
C. 5 minutes
D. 10 minutes
B. Less than 30 seconds
Pick the statement where the elements of the elevator speech are listed in the correct order.
A. Call to Action, introduce yourself, summarize what you do, explain what you want
B. Call to Action, explain what you want, summarize what you do, Introduce yourself
C. Introduce yourself, explain what you want, summarize what you do, Call to Action
D. Introduce yourself, summarize what you do, explain what you want, Call to Action
D. Introduce yourself, summarize what you do, explain what you want, Call to Action
When is it appropriate to use an elevator speech?
A. Professional Networking event
B. Online Profiles
C. A career fair
D. All of the above
D. All of the above
What Question should an elevator pitch NOT answer?
A. Who are you?
B. How old are you?
C. What do you want?
D. What do you do?
B. How old are you?
Which of the follow is an illegal subject to ask about in an interview?
A. Race
B. Religion
C. Age
D. Family
E. All of the above
E. All of the above
What are sound bites?
A. phrases that express the goals, aims or nature of a product, service, person, or company
B. a statement of any length that encapsulates the purpose of a message
C. memorable sayings extracted from written or verbal messages
D. brief statements that zero in on the point of a larger or longer message
D. Brief Statements that zero in on the point of a larger or longer message
