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HRM > Midterm > Flashcards

Midterm Flashcards

1
Q

The best data collection method to use when a large number of employees perform the same job is…

A

A group interview

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2
Q

Customer service Representatives for ABC Industries work remotely, often from home, using information technology. These employees are refereed to as…

A

Telecommuters

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3
Q

The search for greater efficiencies has prompted many companies to…

A

Offshore

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4
Q

Diversity means to be…

A

Varied

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5
Q

Before deciding whom to hire, an employer needs…

A

Job candidates

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6
Q

“The mailroom supervisor receives, sorts, and delivers all incoming mail properly, and he or she handles all outgoing mail including the accurate and timely posting of such mail” Would MOST likely be found in the ….. section of the job description, which separately lists each of the jobs major tasks.

A

Job summary.

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7
Q

Which of the following should be the first step in an employee engagement strategy?

A

Setting objectives

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8
Q

Which of the following tells you whether the test is measuring what you think it’s supposed to be measuring?

A

Validity

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9
Q

ABC Industries promotes itself as a company that guaranties on-time delivery. What type of competitive strategy is it using?

A

Differentiation

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10
Q

Trent is generally concerned about keeping his job. He is often anxious and sometimes comes across as hostile. Trent is NOT demonstrating…

A

Emotional stability

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11
Q

Which of the following terms refers to evidence that the test is job related?

A

Validity

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12
Q

Diversity training and education will help to…

A

Encourage employees to value cultural differences.

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13
Q

A passive job candidate is one who.

A

Is one who is not actively looking for a job

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14
Q

In which case to the Supreme Court decided that a screening tools such as a test had to be job-related or valid

A

Greg’s V. Duke power company

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15
Q

The use of data,fact, analytics, scientific rigor, critical evaluation and critically evaluated research/cases studies to support HR proposals decisions, practices, and conclusions is called

A

Evidence-based human resource management

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16
Q

Demographics trends make_____more important.

A

Managing diversity

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17
Q

The pregnancy discrimination act is an amendment to Title VII

A

True

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18
Q

Which of the following measures of reliability consists of administering a test and then administering what is believed to be an equivalent test later?

A

Alternate form estimate

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19
Q

Which of the following is a course of action that answers the question,” are we in the right business given our strengths and weaknesses and the challenges that we face?”

A

Strategy

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20
Q

Employees ofTemporary staffing firm is working in an employer’s work place are considered employees of___

A

Both the temporary staffing firm and the company

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21
Q

The next step after completing the job analysis and deciding which jobs need to be filled is___

A

Recruiting and selecting employees for the job

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22
Q

Matching the required knowledge, skills, abilities, and competencies of the person to that of the job is known as___

A

Person-job it

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23
Q

Having outside venders or employees abroad supply services that the company’s own employee previously did in house is called__

A

Offshoring

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24
Q

What is one Step an HR manager can take to make the HR department more efficient?

A

Use technology and outsource some HR activities.

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25
Q

The basic rule of__ is to understand the special needs and create a set of policies and practices that create a more hospitable environment in which they can work.

A

Recruiting a diverse workforce.

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26
Q

One drawback of online recruiting is __

A

Employers may be deluged with resumes.

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27
Q

What is reverse discrimination?

A

To discriminate against non minority applicants and employees.

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28
Q

Which of the following regulates background checks?

A

Fair credit reporting act

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29
Q

Joan does not like the posters of scantily clad women that several male employees have posted in their cubicles. Joan is. Likely experiencing __

A

Hostile environment sexual harassment

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30
Q

EEOC guidelines on disabilities say that to be covered under the ADA a physical or mental disability impairment must __ one or more major life activities.

A

Substantially limit

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31
Q

What is disparate impact?

A

An employer engaging in an employment practice or policy that has a greater adverse impact (effect) on the members of a protected group under the Title VII than on other employees, Regardless of intent.

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32
Q

Why is employee engagement important to management?

A

Employee engagement drives performance.

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33
Q

One advantage of online recruiting is__

A

It costs much less than traditional recruiting

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34
Q

Which of the following involves demonstrating statistically a relationship between scores on a selection procedure and job performance of a sample of workers?

A

Criterion Validity

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35
Q

Using Facebook and LinkedIn to recruit Job candidate is an example of HR using the __Trend

A

Technology

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36
Q

Marion Franklin is The CEO of a local real estate company, action realty. The community has seen an increase in population of the last two years, and new neighborhoods are being built as a result. Mary and staff of realtors is very busy, and Maria needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped.Which of the following interview questions would most likely provide Marion with the highest validity and be the most useful for predicting job performance?

A

What would you do if your client did not clean his home for an open house?

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37
Q

The civil rights act of 1991 provides for Blank in a sexual harassment case where malice or reckless indifference has been shown.

A

Compensatory and punitive damages

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38
Q

The application form can tell the employer

A

About the applicant stability based on his or her previous work record

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39
Q

Improvements in employee engagement can be associated with increase in

A

Product quality

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40
Q

Which of the following provides benefits to spouses in same-sex marriages

A

Employee retirement income security act

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41
Q

The Age Discrimination in Employment Act (ADEA) makes discrimination against__Unlawful.

A

Employees over 40 years of age.

42
Q

An online ad should provide a way for potential applicants to __

A

Gauge if the job is a good fit

43
Q

Employee engagement is important to manage because

A

Employee engagement drives performance

44
Q

The role of the new Equal Employment Opportunity Commission (EEOC) is__

A

To investigate job discrimination complaints

45
Q

Companies that use high-performance work systems are shown to do all of the following EXCEPT

A

Have high turnover

46
Q

A job analysis produces information for writing

A

Job descriptions and specifications

47
Q

If an employment practice or policy has a greater adverse effect on the members of a protected group then on other employees, regardless of intent, it is said to have

A

Disparate impact

48
Q

The standard someone uses to decide what his or her conduct should be are called

A

Ethics

49
Q

Mike Simmons has recently applied for a position with Pfizer pharmaceuticals. Which personality trait most likely has the strongest correlation to Mike’s success as a pharmaceutical sales representative?

A

Extroversion

50
Q

Disparate treatment means

A

Intentional discrimination

51
Q

One big Consequence of the demographic and technical trends Is a growing emphasis on the companys

A

Human capital

52
Q

Title VII Of the civil rights act of 1964 prohibits discrimination based on

A

Race, Color, religion, sex, and national origin

53
Q

How are you collect information for a job analysis should depend on

A

Howyou intend to use the information

54
Q

Many companies use__To coordinate their talent related activities

A

Talent management software

55
Q

Which of the following shows the title of H supervisors position and, by means of connecting lines, who is accountable to whom, Who has authority for Each area and who is expected to communicate with whom

A

Organization chart

56
Q

Job analysis is the procedure through which a manager

A

Determines the duties of the companies positions and the characteristics of the people to hire for them

57
Q

A set of human resource management policies And practices that together produce superior employee performance is a

A

High performance work system

58
Q

Jenny determined in the first five minutes of the interview that Brandon was in the right person for the job. Jenny has committed a __Interview mistake

A

Snap judgment

59
Q

They plan for how a company will maintain a competitive advantage is it’s

A

Strategic plan

60
Q

Statements such as older people can’t work as hard as younger people are examples of

A

Stereotyping

61
Q

Viewing members of other groups less favorably then members of your own group is defined as

A

Ethnocentrism

62
Q

During job interviews recruiters for ABC Industries stress it’s environmental and socially responsible values. These recruiters are participating in

A

Branding

63
Q

Sally is a production employee for ABC industries and her responsibility is to run machine A. Sally supervisor informed her that starting next week she will be responsible for running machines B and C as well as machine A. Sally has experienced

A

Job enlargement

64
Q

Graphology, a tool For assessing basic personality traits, is also called

A

Hand writing analysis

65
Q

Reliability refers to a tests

A

Consistency

66
Q

The mail room supervisor receives Sorts and delivers all incoming mail properly and he or she handles all outgoing mail including the accurate and timely posting of such mail. Would most likely be found in the__Section of the job description which separately list each of the jobs major tasks

A

Job summary

67
Q

Temporary employees are examples of

A

Alternative staffing

68
Q

To gauge staffing issues, managers use

A

The recruiting yield pyramid

69
Q

Forecasting workforce demands starts with estimating

A

What the demand will be for your products and services

70
Q

State run employment service agencies are supported by

A

The US Department of labor

71
Q

Which of the following is the most likely source of a company’s hierarchy of goals

A

Basic planning process of the firm

72
Q

E-Verify is used by employers to

A

Determine if an applicant is eligible to work in the US

73
Q

What does an IQ test measure

A

Cognitive (mental) abilities

74
Q

According to the___ A person with a disability can’t be rejected for the job if he or she is otherwise qualified and if the person could perform the essential job functions with reasonable accommodations

A

ADA

75
Q

The manager who takes a talent management perspective

A

Actively segments and manages employees

76
Q

Title VII Forbids testing or screening a job applicants because testing could systematically discriminate against some protected classes

A

False

77
Q

Today’s jobs are more

A

Difficult to define

78
Q

Which of the following requires prospective employees to prove that they are eligible to work in the United States

A

Immigration reform and control act

79
Q

Workforce planning embraces

A

All future positions

80
Q

Which of the following occurs when workers are assigned additional activities at the same level of responsibility

A

Job enlargement

81
Q

Why is careful selection important? How can personnel test and interviews improve the selection process

A

Careful selection is important because it determines the company’s performance

82
Q

Which of the following laws establish the equal employment opportunity commission(EEOC)

A

Title VII Of the civil rights act of 1964

83
Q

Companies with__Or more employees must comply with the Americans with disabilities act

A

15

84
Q

If it is False and tends to harm the reputation of another communication is said to be

A

Defamatory

85
Q

Julie Has been given approval to provide one of her production employees to a team lead position right away. Fran is the most experienced employee in the group and is a good performer. Fran is scheduled to go out on maternity leave in two weeks and will be out for six weeks under the companies disability policy. In this situation Julie should

A

Promote friend to the position and cover her responsibilities while she is out the same as for any employee on disability

86
Q

Having outside vendor supply services that the companies own employees previously did in-house is called

A

Outsourcing

87
Q

When is a medical exam permitted

A

After a job offer is made

88
Q

Mental disabilities such as depression and anxiety disorders account for the greatest number of claims brought under the ADA

A

True

89
Q

Which act makes most mandatory retirement policies unlawful

A

Age discrimination in employment act

90
Q

Affirmative action

A

Requires employers To make an effort to hire and promote those in a protected group

91
Q

Which of the following is a consequence of HR managers taking on a more central role

A

They are more involved in developing the companies strategic plan

92
Q

A good strategic HR manager

A

Aligns the employees efforts with company goals

93
Q

Which section of the job description includes it’s major functions or activities

A

Job summary

94
Q

Which of the following is the most likely outcome of using the same questions with all candidates being interviewed

A

Reducing bias

95
Q

Why is the aging workforce a concern for HR managers

A

There aren’t enough younger workers to replace the retiring baby boom employees

96
Q

Employers are allowed to conduct background investigations and reference checks to verify a candidates

A

Military discharge status

97
Q

The Quantitative gauge of a human resource management activity such as employee turnover hours of training per employee or a qualified applicant per position is known as

A

HR. Metrics

98
Q

Which of the following is a consequence of diversity economic globalization and technology trends for HR

A

More focused on performance

99
Q

All of the following are HR tools Used to translate a firms strategic goals into HR policies and activities except

A

Scatter plot

100
Q

Most of the jobs added in the next few years are expected to be in

A

Service industries

101
Q

Which of the following is a common disadvantage of the interview method of job analysis data collection

A

Distortion of information

102
Q

The attractiveness of a male job candidate does not affect his promotability But the attractiveness of a female job candidate strongly affects her career advancement opportunities

A

False

HRM (2 decks)

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