Midterm 1 Flashcards
Define organizational behavior
Organizational Behavior is the systematic study and application of knowledge about how individuals and groups act within the organizations where they work
What are the 3 levels of analysis?
OB is the study of ___
Individual, group, organization
the interaction between these levels.
What is the self- affirmation theory?
Self-affirmation theory contends that if individuals reflect on values that are personally relevant to them, they are less likely to experience distress and react defensively when confronted with information that contradicts or threatens their sense of self
Self-affirmation theory is a psychological theory that focuses on how individuals adapt to information or experiences that are threatening to their self-concept.
Study style: kinesthetic advice
Take study breaks
Take notes even when you get it
Avoid long once a week classes
What are the 5 things that strong organizations do well? What is a characteristic of each?
- Leadership- clear vision and priorities
- Decision making and structure- clear roles and accountability for decisions
- People- Performance measures and incentives aligned to objectives
- Work processes and systems- effective & efficient support processes and systems
- Culture- Capacity to change
In the Productivity gap, there is a discrepancy between what two levels?
Where we currently perform because of employee expectations, etc. vs. their potential level
What do you need to do to decrease the Productivity gap?
COACH them. (Train, encourage, push) It increases employee potential, increases performance, and decreases the gap.
Business model canvas: name and describe 3 elements:
Cost Structure: What are the most important costs inherent in our business model? What resources and activities are most expensive?
Revenue Streams: For what value are our customers willing to pay?
For what/ how do they currently pay?
How would they prefer to pay?
Customer Relationships: What type of relationship do our customer segments expect us to establish/ maintain?
Which relationships have we established?
How costly are they?
What are the 5 steps in Eldrod’s 5 step model?
- Consult and Create vision
- Evaluate current status
- Develop, communicate, and plan for future
- Implement model
- Review, adjust, adapt, and evaluate success
What are the 5 states of mind in Eldrod’s 5 step model?
Unawareness Awareness Understanding Buy In Acceptance
In Eldrod’s 5 step model: Which drops faster, productivity or morale?
Which rises faster, productivity or morale?
Productivity.
Morale.
What are the 4 types of responses to change?
Active Resistance
Passive Resistance
Compliance
Enthusiastic Support
responses to change: What are the resistors called?
Predictors of the inevitable
responses to change: What are the supporters called?
Pursuers of the possible
What are several reasons why people resist change?
Perceived loss of power
Fear of failure
Feelings of uncertainty
Personality
What are several ways to overcome resistance to your proposals?
Listen to naysayers Involve those around you in planning the change Present data to your audience Understand the reasons for resistance Do you have credibility? Appeal to your audience's ideals Is your change revolutionary?
The 3 step model of planned change was created by who?
Lewin
What are the 3 steps in Lewin’s model of planned change?
Unfreeze
Change- support
Refreeze- (Publicize Success, Reward Change Adoption, Make Change a Part of Organizational Culture)
According to our class discussion, what are several ways organizations can prepare employees for change before it occurs? (How do you prepare employees for unfreezing?)
Give them a VISION of success. (Provide support Allow employees to participate Develop a sense of urgency Communicate a plan for change Build a coalition)
How do you make the refreeze permanent?
Establishing regulations, rules, and policies that make it impossible to go back.
Group think is more likely to occur when groups are
highly cohesive. similar in background.
Group think was coined by who?
Irving Janis
What is groupthink?
Groups affected by groupthink ignore alternatives and tend to take irrational actions that dehumanize other groups.
What are the 5 stages of group development?
Forming, Storming, Norming, Performing, Adjourning