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supervision school > mid term > Flashcards

mid term Flashcards

1
Q

consciously coordinated social entity, with a relative identifiable boundary, and formulated to achieve a common goal

A

Organization

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2
Q

Organizations are composed of people who interact with one another and with other people

A

Social Entity

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3
Q

alludes to the organizations goals and the public served

A

Relatively Identifiable boundary

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4
Q

Sought to refine management techniques by studying how workers can become more like machines

A

Scientific Management

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5
Q

Where each supervisor has expertise in certain job functions

A

Functional Supervision

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6
Q

Administrators, managers and supervisors exist to ensure units work together toward a common goal

A

Bureaucratic Management

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7
Q

POSDCORB

A 
planning
organization
staffing
directing
coordinating 
reporting
budgeting
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8
Q

Number of persons reporting to a supervisor

A

Span of Control

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9
Q

A guide to thinking rather than acting

A

Policies

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10
Q

more detailed than policy and provides a preferred method of handling matters

A

Procedures

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11
Q

guidelines that leave little to no discretion

A

Rules and Regulations

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12
Q

Theory X

A

views negatively, need for structure and strict lines

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13
Q

Theory Y

A

More humanistic approach, motivation and productivity

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14
Q

System Theory

A

Organization is like a living organism.

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15
Q

Carl Jung and 4 arch types

A

Intuitor
Feeler
Thinker
Sensor

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16
Q

Stakeholders

A

Any person, organization, or entity that may be affected by what you do.

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17
Q

Principles of Ethical Policing

A 
Fair Access
Public Trust
Safety
Teamwork
Objectivity
18
Q

Blake and Mouton Leadership Styles

A 
Authority
Country Club
Middle of the Road
Impoverished
Team Management
19
Q

Situational Leadership

A

Workplace is a complex setting and subject to rapid changes

20
Q

Likert’s Leadership Systems

A

Exploitive
Benevolent
Consultative
Participative

21
Q

Communication

A

the sender who is a group, person, organization sends information to another group, person or organization

22
Q

Noise in Communication

A

Physical Barriers
Electronic Communication
Disrupts the communication process.

23
Q

5 Means of addressing conflict

A 
Accommodation
Collaboration
Compromise
Avoidance
Competition
24
Q

Patrol Supervisors and the FTO Program

A

His/Her responsibility to make sure the program meets the standards and objectives of the agency

25
Q

Informal Communication

A

Disseminated through word of mouth or voice. Can lead to rumors. No hard copies to go back to refresh.

26
Q

ILEA Founded in

A

1957

27
Q

4 types of conflict

A

Intra-personal
Interpersonal
Inter-group
Inter-organizational

28
Q

Benevolent/Authoritarian

A

More positive than exploitative, most policies made by admin and listen to other supervisors. supervisors listen to subordinate issues. Troops see Admin with caution but agree with goals. Assigned tasks are made but no motivation to succeed

29
Q

Engel’s Supervisory Styles

A

Traditional
Innovative
Supportive
Active

30
Q

Level 5 Leaders

A

Ambitious and motivation is geared toward success of the organization

31
Q

Situational Leadership

A

Best way to lead may depend on the situation

32
Q

5 Dimensions of Wellness

A 
Spiritual
Emotional
Social
Intellectual
Physical
33
Q

Stress

A

Promotions are good and stressful. Stress both positive and negative

34
Q

Stage of Career Officers become involved in their families

A

Personalization Phase

14-20

35
Q

Herzberg’s Factors

A

Hygiene Factor

Motivators

36
Q

Which form of organization do most agencies use today

A

Classical Organizational Theory

37
Q

Phases of Officer’s Career

A

Alarm Stage
Disenchantment
Personalization
Introspection

38
Q

Different types of Power

A

Personal

Positional

39
Q

Halo Effect

A

High or Low rating on all dimensions due to productivity in one dimension

40
Q

Rating Forms

A
  1. Graphic
  2. Behaviorally anchored rating Scale BARS
  3. Mixed
41
Q

Active Listening

A

Used in counseling, training, and conflict resolution.

42
Q

COPPS

A

Community Oriented Policing Problem Solving

supervision school (1 decks)

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