mid term Flashcards
consciously coordinated social entity, with a relative identifiable boundary, and formulated to achieve a common goal
Organization
Organizations are composed of people who interact with one another and with other people
Social Entity
alludes to the organizations goals and the public served
Relatively Identifiable boundary
Sought to refine management techniques by studying how workers can become more like machines
Scientific Management
Where each supervisor has expertise in certain job functions
Functional Supervision
Administrators, managers and supervisors exist to ensure units work together toward a common goal
Bureaucratic Management
POSDCORB
planning organization staffing directing coordinating reporting budgeting
Number of persons reporting to a supervisor
Span of Control
A guide to thinking rather than acting
Policies
more detailed than policy and provides a preferred method of handling matters
Procedures
guidelines that leave little to no discretion
Rules and Regulations
Theory X
views negatively, need for structure and strict lines
Theory Y
More humanistic approach, motivation and productivity
System Theory
Organization is like a living organism.
Carl Jung and 4 arch types
Intuitor
Feeler
Thinker
Sensor
Stakeholders
Any person, organization, or entity that may be affected by what you do.
Principles of Ethical Policing
Fair Access Public Trust Safety Teamwork Objectivity
Blake and Mouton Leadership Styles
Authority Country Club Middle of the Road Impoverished Team Management
Situational Leadership
Workplace is a complex setting and subject to rapid changes
Likert’s Leadership Systems
Exploitive
Benevolent
Consultative
Participative
Communication
the sender who is a group, person, organization sends information to another group, person or organization
Noise in Communication
Physical Barriers
Electronic Communication
Disrupts the communication process.
5 Means of addressing conflict
Accommodation Collaboration Compromise Avoidance Competition
Patrol Supervisors and the FTO Program
His/Her responsibility to make sure the program meets the standards and objectives of the agency
Informal Communication
Disseminated through word of mouth or voice. Can lead to rumors. No hard copies to go back to refresh.
ILEA Founded in
1957
4 types of conflict
Intra-personal
Interpersonal
Inter-group
Inter-organizational
Benevolent/Authoritarian
More positive than exploitative, most policies made by admin and listen to other supervisors. supervisors listen to subordinate issues. Troops see Admin with caution but agree with goals. Assigned tasks are made but no motivation to succeed
Engel’s Supervisory Styles
Traditional
Innovative
Supportive
Active
Level 5 Leaders
Ambitious and motivation is geared toward success of the organization
Situational Leadership
Best way to lead may depend on the situation
5 Dimensions of Wellness
Spiritual Emotional Social Intellectual Physical
Stress
Promotions are good and stressful. Stress both positive and negative
Stage of Career Officers become involved in their families
Personalization Phase
14-20
Herzberg’s Factors
Hygiene Factor
Motivators
Which form of organization do most agencies use today
Classical Organizational Theory
Phases of Officer’s Career
Alarm Stage
Disenchantment
Personalization
Introspection
Different types of Power
Personal
Positional
Halo Effect
High or Low rating on all dimensions due to productivity in one dimension
Rating Forms
- Graphic
- Behaviorally anchored rating Scale BARS
- Mixed
Active Listening
Used in counseling, training, and conflict resolution.
COPPS
Community Oriented Policing Problem Solving
