Mid-term Flashcards
Which of the following are basic career skills?
Reading and mathematics
what is the highest postsecondary degree available?
Doctorate
Who will earn substantially more income: high school graduates or those not earning a diploma
High School Graduates
Higher education begins after the completion of
Secondary Education
Is a career typically requiring a certificate from a vocational school program? -lawyer, actor, sales, clerk, and auto mechanic
Auto mechanic
What is the money called that you are paid for work?
Wage
What is an estimation about a future situation based on the evaluation of facts?
projection
What is Global economy?
Products and services traded among countries
What is a Society?
Group of people, who are close together geographically, band together for the better of the community.
What is a workforce?
People who are able and willing to work
What term describes the practice of products and services traded among countries around the world?
Global economy
What must immigrant workers obtain to quality to work in the US?
visa
What characteristics are protected by anti-discrimination laws?
Race, age, religion, and disabilities
What law protects the rights of individuals 40 and older?
Age Discrimination Act
What law requires employers to provide equal pay for equal work?
Equal Pay Act
What civil rights laws protect against?
prohibits employers from discriminating against employees on the basis of sex, race, color, national origin, and religion
If an employer goes out of business, employees who have worked long enough might qualify for ________
Unemployment Compensation
What federal agency is responsible for creating guidelines and monitoring workplace safety?
OSHA
What does diplomatic mean?
Respecting others
What is a mediator?
An unbiased third party that helps resolve disputes
Recognizing a problem exists and taking action to resolve it is an example of _____
taking initiative
What is the highest education degree available at a community college?
Associates degree
What is collective bargaining?
Negotiating within employers and employees regarding employment issues.
What type of harassment are you protected from in the workplace?
Any unwelcome physical or verbal behavior
What is a compromise?
Give something up to get something beneficial. Meet in the middle
What is placed on dangerous machinery to detect problems and prevent injuries?
Sensors
What is aptitude and attitude?
Aptitude is your natural ability to do something. Attitude is how you act and how you feel
Goals proved a structure for identifying options and investigating the possible outcomes of choosing those options.
false
What are the seven steps in the 7 step decision making model?
- Identify the decision to be made. 2. Know yourself. 3 Identify options. 4. Gather information and data. 5. Evaluate and compare options 6. Select the best option 7. Develop a plan of action.
Once a commitment to a decision has been made, monitoring should be done to ensure that the implementation is executed correctly.
True
What are the first and last steps?
Identify the decision to be made and develop a plan of action.
Making a decision without any pressure from others means what value is in place?
Free and informed choice
Is the “a priori” method the best decision making method?
no
Scarcity is the condition of not having enough goods and services to satisfy everyone’s _______.
wants
Define allocate
Distribute
A fallacious argument is based on _____
false logic
Ethical standards are necessary to provide social services professionals with an avenue for
accountability
Every profession within the fields of human services has its own code of ethics to provide guidelines and to provide_______ of standards, behavior, and decision making.
Uniformity
Choosing not to cheat on an exam is an example of _____
A decision to have positive values
Behaving in an acceptable manner within a workplace environment is referred to as workplace etiquette
True
Workplace attire includes which of the following? Jewelry, clothing, shoes, personal hygiene
Jewelry, clothing, shoes
When should you call someone in the workplace by his or her first name? Select all that apply. When asked to, when that person calls you by your first name, when that person is someone of equal rank, whenever you feel like it.
When asked to and when that person is someone of equal rank
What are examples of essential non verbal behaviors?
Eye contact, smiling, and handshake
Select all that apply. Which of the following should you do when answering the telephone in a business environment? -Full name, colloquial greeting, smile, name of company
Full name, smile, and name of company
How often should you update a caller who is on hold?
Every minute
What information should you include when leaving a message?
State your full name, your company, your telephone number, the time of your call, and the reason for your call
What makes miscommunication more likely in an email
No feedback and no nonverbal communication
What should be used sparingly in emails? Select all that apply
abbreviations and emoticons.
When speaking to a group, it is not necessary to make eye contact with anyone in the audience because there are often too many people
false
If you have chosen to display a personal photo at work, be aware of _____ in the photo
Attire, activity, and other details
What is OSHA?
Occupational Safety and Health Administration
What does an incident report cover?
An incident report reports the details of any accident or injury
Being ____ can be defined as practicing friendly and considerate interpersonal behavior.
Courteous
