Mid-term

Question 1

Which of the following are basic career skills?

Answer 1

Reading and mathematics

Question 2

what is the highest postsecondary degree available?

Answer 2

Doctorate

Question 3

Who will earn substantially more income: high school graduates or those not earning a diploma

Answer 3

High School Graduates

Question 4

Higher education begins after the completion of

Answer 4

Secondary Education

Question 5

Is a career typically requiring a certificate from a vocational school program? -lawyer, actor, sales, clerk, and auto mechanic

Answer 5

Auto mechanic

Question 6

What is the money called that you are paid for work?

Answer 6

Wage

Question 7

What is an estimation about a future situation based on the evaluation of facts?

Answer 7

projection

Question 8

What is Global economy?

Answer 8

Products and services traded among countries

Question 9

What is a Society?

Answer 9

Group of people, who are close together geographically, band together for the better of the community.

Question 10

What is a workforce?

Answer 10

People who are able and willing to work

Question 11

What term describes the practice of products and services traded among countries around the world?

Answer 11

Global economy

Question 12

What must immigrant workers obtain to quality to work in the US?

Answer 12

visa

Question 13

What characteristics are protected by anti-discrimination laws?

Answer 13

Race, age, religion, and disabilities

Question 14

What law protects the rights of individuals 40 and older?

Answer 14

Age Discrimination Act

Question 15

What law requires employers to provide equal pay for equal work?

Answer 15

Equal Pay Act

Question 16

What civil rights laws protect against?

Answer 16

prohibits employers from discriminating against employees on the basis of sex, race, color, national origin, and religion

Question 17

If an employer goes out of business, employees who have worked long enough might qualify for ________

Answer 17

Unemployment Compensation

Question 18

What federal agency is responsible for creating guidelines and monitoring workplace safety?

Answer 18

OSHA

Question 19

What does diplomatic mean?

Answer 19

Respecting others

Question 20

What is a mediator?

Answer 20

An unbiased third party that helps resolve disputes

Question 21

Recognizing a problem exists and taking action to resolve it is an example of _____

Answer 21

taking initiative

Question 22

What is the highest education degree available at a community college?

Answer 22

Associates degree

Question 23

What is collective bargaining?

Answer 23

Negotiating within employers and employees regarding employment issues.

Question 24

What type of harassment are you protected from in the workplace?

Answer 24

Any unwelcome physical or verbal behavior

Question 25

What is a compromise?

Answer 25

Give something up to get something beneficial. Meet in the middle

Question 26

What is placed on dangerous machinery to detect problems and prevent injuries?

Answer 26

Sensors

Question 27

What is aptitude and attitude?

Answer 27

Aptitude is your natural ability to do something. Attitude is how you act and how you feel

Question 28

Goals proved a structure for identifying options and investigating the possible outcomes of choosing those options.

Answer 28

false

Question 29

What are the seven steps in the 7 step decision making model?

Answer 29

1. Identify the decision to be made. 2. Know yourself. 3 Identify options. 4. Gather information and data. 5. Evaluate and compare options 6. Select the best option 7. Develop a plan of action.

Question 30

Once a commitment to a decision has been made, monitoring should be done to ensure that the implementation is executed correctly.

Answer 30

True

Question 31

What are the first and last steps?

Answer 31

Identify the decision to be made and develop a plan of action.

Question 32

Making a decision without any pressure from others means what value is in place?

Answer 32

Free and informed choice

Question 33

Is the "a priori" method the best decision making method?

Answer 33

no

Question 34

Scarcity is the condition of not having enough goods and services to satisfy everyone's _______.

Answer 34

wants

Question 35

Define allocate

Answer 35

Distribute

Question 36

A fallacious argument is based on _____

Answer 36

false logic

Question 37

Ethical standards are necessary to provide social services professionals with an avenue for

Answer 37

accountability

Question 38

Every profession within the fields of human services has its own code of ethics to provide guidelines and to provide_______ of standards, behavior, and decision making.

Answer 38

Uniformity

Question 39

Choosing not to cheat on an exam is an example of _____

Answer 39

A decision to have positive values

Question 40

Behaving in an acceptable manner within a workplace environment is referred to as workplace etiquette

Answer 40

True

Question 41

Workplace attire includes which of the following? Jewelry, clothing, shoes, personal hygiene

Answer 41

Jewelry, clothing, shoes

Question 42

When should you call someone in the workplace by his or her first name? Select all that apply. When asked to, when that person calls you by your first name, when that person is someone of equal rank, whenever you feel like it.

Answer 42

When asked to and when that person is someone of equal rank

Question 43

What are examples of essential non verbal behaviors?

Answer 43

Eye contact, smiling, and handshake

Question 44

Select all that apply. Which of the following should you do when answering the telephone in a business environment? -Full name, colloquial greeting, smile, name of company

Answer 44

Full name, smile, and name of company

Question 45

How often should you update a caller who is on hold?

Answer 45

Every minute

Question 46

What information should you include when leaving a message?

Answer 46

State your full name, your company, your telephone number, the time of your call, and the reason for your call

Question 47

What makes miscommunication more likely in an email

Answer 47

No feedback and no nonverbal communication

Question 48

What should be used sparingly in emails? Select all that apply

Answer 48

abbreviations and emoticons.

Question 49

When speaking to a group, it is not necessary to make eye contact with anyone in the audience because there are often too many people

Answer 49

false

Question 50

If you have chosen to display a personal photo at work, be aware of _____ in the photo

Answer 50

Attire, activity, and other details

Question 51

What is OSHA?

Answer 51

Occupational Safety and Health Administration

Question 52

What does an incident report cover?

Answer 52

An incident report reports the details of any accident or injury

Question 53

Being ____ can be defined as practicing friendly and considerate interpersonal behavior.

Answer 53

Courteous