mid term Flashcards
what is communication
process of transferring information and meaning between senders and receivers.
Effective communication strengthens the connections between a company and
all of its stakeholders
how should you effectively speak?
useful info, give facts, concise and efficient, how they will benefit
professionalism
quality of performing at a high level
critical thinking
ability to evaluate evidence completely and objectively in order to form logical conclusions
formal communication network
ideas and info flow along the lines of command.
downward and upward
executives to employees, and employees to executives
informal communication network
grapevine or rumor mill
audience centered approach or the “you” attitude
understanding and respecting the members of your audience.
etiquette
expected norms of behavior in any particular situation.
communication barriers
distractions, competing messages, filters, and channel breakdowns.
information overload
people receive more info than they can effectively process.
ethics
accepted principles of conduct that govern behavior within a social.
ethical comm.
all relevant info. is true in every sense and not deceptive in any way.
ethical dilemma
choosing among alternatives that arent clear cut.
ethical lapse
clearly unethical choice
differences between committees and task forces
committees usually stick around for a long time, where as task force just stay together to finish a task and then split up.
participative management
to involve employees in the company’s decision
group dynamics
interactions and processes that take place among the members of a team
steps in groups
orientation, conflict, brainstorming, emergence, reinforcement
shared workplaces
online virtual workplaces that gives everyone access.
constructive feedback
focuses on the process and outcomes of comm. not on the people involved.
always have two things for meetings
agenda and minutes
content listening
to understand and retain the info in the speakers message.
critical listening
to understand and evaluate the meaning of the speakers message on severl levels.
empathic listneing
understand the speakers feelings, needs.
active listening
to turn off their own filters and biases
5 steps of listening
receiving, decoding, remembering, evaluating, and responding.
cultural competency
an appreciation for cultural differences that affect comm.
culture
shared system of symbols, beliefs, attitudes, value and norms
enthnocentrism
tendency to judge other groups according to standards, behaviors and customs
xenophobia
extreme reaction
cultural pluralism
accpeing multiple cultures on their own terms.
individualism
individuals to succeed by their own efforts
when writing
be brief and concise
three step process
planning, writing and completing.
all messages have a
general purpose
within the scope of the general purpose, is the
specific purpose
you have to do what first
identify your audience
free writing
you write whatever comes to mind, without stopping
sketching
just start drawing
journalistic approach
who, what, when,where, why and how
media choices
oral, written and visual
memos and letters
memos: brief printed documents tradiont used for day to day routine. Letters: brief written messages sent to customers and other recipients outside the organznizaiton.
scope of message
range of info you present
direct and indirect
direct: starts with main idea indirest: starts with evidence and buidls up to main idea.
