mid term

Question 1

what is communication

Answer 1

process of transferring information and meaning between senders and receivers.

Question 2

Effective communication strengthens the connections between a company and

Answer 2

all of its stakeholders

Question 3

how should you effectively speak?

Answer 3

useful info, give facts, concise and efficient, how they will benefit

Question 4

professionalism

Answer 4

quality of performing at a high level

Question 5

critical thinking

Answer 5

ability to evaluate evidence completely and objectively in order to form logical conclusions

Question 6

formal communication network

Answer 6

ideas and info flow along the lines of command.

Question 7

downward and upward

Answer 7

executives to employees, and employees to executives

Question 8

informal communication network

Answer 8

grapevine or rumor mill

Question 9

audience centered approach or the “you” attitude

Answer 9

understanding and respecting the members of your audience.

Question 10

etiquette

Answer 10

expected norms of behavior in any particular situation.

Question 11

communication barriers

Answer 11

distractions, competing messages, filters, and channel breakdowns.

Question 12

information overload

Answer 12

people receive more info than they can effectively process.

Question 13

ethics

Answer 13

accepted principles of conduct that govern behavior within a social.

Question 14

ethical comm.

Answer 14

all relevant info. is true in every sense and not deceptive in any way.

Question 15

ethical dilemma

Answer 15

choosing among alternatives that arent clear cut.

Question 16

ethical lapse

Answer 16

clearly unethical choice

Question 17

differences between committees and task forces

Answer 17

committees usually stick around for a long time, where as task force just stay together to finish a task and then split up.

Question 18

participative management

Answer 18

to involve employees in the company’s decision

Question 19

group dynamics

Answer 19

interactions and processes that take place among the members of a team

Question 20

steps in groups

Answer 20

orientation, conflict, brainstorming, emergence, reinforcement

Question 21

shared workplaces

Answer 21

online virtual workplaces that gives everyone access.

Question 22

constructive feedback

Answer 22

focuses on the process and outcomes of comm. not on the people involved.

Question 23

always have two things for meetings

Answer 23

agenda and minutes

Question 24

content listening

Answer 24

to understand and retain the info in the speakers message.

Question 25

critical listening

Answer 25

to understand and evaluate the meaning of the speakers message on severl levels.

Question 26

empathic listneing

Answer 26

understand the speakers feelings, needs.

Question 27

active listening

Answer 27

to turn off their own filters and biases

Question 28

5 steps of listening

Answer 28

receiving, decoding, remembering, evaluating, and responding.

Question 29

cultural competency

Answer 29

an appreciation for cultural differences that affect comm.

Question 30

culture

Answer 30

shared system of symbols, beliefs, attitudes, value and norms

Question 31

enthnocentrism

Answer 31

tendency to judge other groups according to standards, behaviors and customs

Question 32

xenophobia

Answer 32

extreme reaction

Question 33

cultural pluralism

Answer 33

accpeing multiple cultures on their own terms.

Question 34

individualism

Answer 34

individuals to succeed by their own efforts

Question 35

when writing

Answer 35

be brief and concise

Question 36

three step process

Answer 36

planning, writing and completing.

Question 37

all messages have a

Answer 37

general purpose

Question 38

within the scope of the general purpose, is the

Answer 38

specific purpose

Question 39

you have to do what first

Answer 39

identify your audience

Question 40

free writing

Answer 40

you write whatever comes to mind, without stopping

Question 41

sketching

Answer 41

just start drawing

Question 42

journalistic approach

Answer 42

who, what, when,where, why and how

Question 43

media choices

Answer 43

oral, written and visual

Question 44

memos and letters

Answer 44

memos: brief printed documents tradiont used for day to day routine. Letters: brief written messages sent to customers and other recipients outside the organznizaiton.

Question 45

scope of message

Answer 45

range of info you present

Question 46

direct and indirect

Answer 46

direct: starts with main idea indirest: starts with evidence and buidls up to main idea.