Mid Term Flashcards
Stress is a percived_________.
Threat
Stress is divided into to types they are________good stress and_________bad stress
Eustress (good) distress (bad)
Stress is based on 4 basic fears 1 2 3 4
Unknown
Death and dying
Rejection
Failure
CISD is
Critical
Incident
Stress
Debriefing
PTSD is
Post
Traumatic
Stress
Disorder
The five stages of grief are
Anger Denial Bargaining Depression Acceptance
The four Mismanagement styles of stress are
Underhanded
Somatizer
Self punisher
Exploder
High self esteem is made up of 4 things
Models
Uniqueness
Connectedness
Empowerment
What percent of Heath problems are stress related
80% or 85% either answer not both!!!
4 stress Coping strategies
Increased awareness
Information processing
Modified behavior
Peaceful resolution
Humor that makes light or fun of a disaster could be considered ___________ or _________ humor
Gallows or Black
5 steps to creative problem solving
Describe the problem Generate ideas Select and refine ideas Implement the idea Evaluate and analyze the action
4 Time wasters/Time robbers are
Poor personal boundaries
Workaholism
Procrastination
Perfectionism
6 Time Management techniques
Schedule personal time Delegate Schedule interruptions Organize Access your resources Recognize limitations
9 Listening and responding skills
Assume role of listener. Maintain eye contact. Avoid word prejudice. Use minimal encourages. Paraphrase content. Ask questions. Use empathy to reflect feelings. Provide personal feed back. Summarize the content
9 enhanced communication skills
Speak with precision and directness. Enhance your vocabulary. Use appropriate language for your listening group. Attack issues not people. Avoid putting others on defensive. Avoid indirect communication. Avoid information overload. Double check assumptions. Resolve issues when they arise
7 assertive skills
Learn to say no. Learn to use I statements. Use eye contact. Use assertive body language. Practice peaceful disagreement. Avoid manipulation. Respond rather than react.
3 negative conflict resolution skills
Withdraw
Surrender
Hostile aggression
2 Positive conflict resolution skills
Persuasion
Open dialogue
Diaphragm breathing consists of 4 phases
Inhale
Pause
Exhale
Pause
Mental relaxation consists of
Meditation
Mental imagery
Acute stress surfaces __________ and runs its course in a _________ period of time
Quickly. Short time(5 to 30 mins)
Chronic stress or ___________ stress. Can linger for a ______ time
Cumulative. Long
Creative anger management skills
Know your anger style. Self monitor anger. De-escalate anger. Out think your anger. Be comfortable with your feelings. Plan in advance. Get a strong support system. Get realistic expectations. Learn to Problem solve. Stay in shape. Turn complaints into requests. Lose past anger
