Mid Term 1 Flashcards
They Lay the foundation for attitude and personal preferences
What we base our crucial life decisions on
Define right or wrong or good and bad
VALUES
Three types of cognitive style
Knowing
Planning
Creating
Structure, plans, agendas, outlines, preparation, procedures
Resistant to change
Intolerant of Ambiguity
Overwhelmed by Chaos
Can’t handle illogical situations
Planning Style
Creativity, risk-taking, innovations, novelty, spontaneity
Resistant to Structure
Ignores Facts and Data
Creating style
Facts details, logic, rationality, validity, proof
Possibly slow to make decisions, resistant to innovation, Intolerant of multiple views
Knowing Style
Two Types of Locus Control
Internal Vs. External
I am the master of my own fate
Internal Locust of Control
Its up to the gods or stars alignment
External Locus of Control
Core Self Evaluations
Self Esteem
Self Efficacy
Neuroticism
Locus of Control
Feel valuable
Self Esteem
Feel Confident
Self Efficacy
Emotionally inStable
Neuroticism
Locus of Control
In control
Justification process we go through
Bander has 8 ways that we can justify to ourselves to relieve our cognitive dissonance
- Moral Justification
- Euphemism labeling
- Advantageous Comparison
- Displacement of Responsibility
-Diffusion of responsibility
-Dehumanizing - Attribution of blame
Minimizing/denying/distorting consequences
These are why it is important to make the right decision first so our brain does not go down these alley ways
Moral Disengagement
Ability to identify our emotions
- I wanted to explode on a consultant when I was professionally disrespected
Ability to identify others emotions
- I could tell the individual did not take it well when they received constructive criticism from their team members
Ability to control our emotions
- I had to hold my toungue when one of our team members was getting berated
Ability to Respond Appropriately
- We had to continue the briefing review with composure and not let our emotions get the best of us
Four dimensions of Emotional Intelligence (Short Answer)
Not all moral issues are created equally
- Magnitude of Consequences – sum of the harms to
victims of an act (an act harming 1,000 people vs. 10;
killing a person vs. minor injury) - Social Consensus – the degree of social agreement that
an action is good/bad (bribe in Mexico vs. the U.S.) - Temporal Immediacy – length of time until the onset of
the consequences (reducing retirement benefits of current
retirees versus 50-year-olds) - Proximity – feeling of nearness (social, cultural,
psychological, or physical) for victims of the act
(layoffs in one’s work unit vs. distant plant) - Concentration of Effect – number of people
affected by an act of given magnitude (cheating
an individual out of a $100 has a more
concentrated effect than cheating the IRS)
Moral intensity
Concept of having or taking ownership of an ethical issue
Ability to take a good intention and follow through with it
Moral Ownership – sense of responsibility for an
ethical situation; unwilling to let a situation pass
without at least considering some action to set it right
* Moral Efficacy – confidence one has in addressing an
ethical situation in a favorable/positive manner
* Moral Courage – ability to overcome threats or fears
for engaging in ethical behavior; courage to persist
through despite adverse personal consequences
(Intent – Behavior Gap)
Moral Potency
Moral Value resides in duty, maintaining social contracts, and keeping commitments
Conventional Level
Moral Value resides in external factors and consequences, not people or relationships
Pre-conventional Level
Moral Value Resides in commitment to freely selected standards, rights, and duties
Post-Conventional Level
What kind of stressor is this?
- work overload and lack of control
Time stressor
What type of stressor is this?
- role conflicts
- issue conflicts
- action conflicts
- Difficult people
Encounter Stressor
What kind of stressor is this?
- Unfavorable working conditions
- Rapid change
Situational Stress
What kind of stressor is this?
- Unpleasant Expectations
- Fear of upcoming event
Anticipatory stressors
Physiological reaction and cognitive labeling
Schactor and singers 2 factor theories
Two people looking at a roller coaster with two entirely different reactions.
Physiologically may be experiencing the same thing but they are thinking in a different way. To help deal with the stress we want to cognitively reframe it and put it into a more positive light
Look at figure 2.3
Breaks things up into a quad chart of urgency and importance. Tend to neglect things that are less urgent but still important.
Inverted U shape non linear graph that shows the different levels of stress and the middle ground
stress experiencing in job performance
What are the four types of stressors?
Time
Encounter
Situational
Anticipatory
