Mid 1 LO1 -LO3. 7 Flashcards
Why do we need to take QC 194?
3
quality control, management, assurance
laboratory quality 3 key words
accuracy, reliability and timeliness
Quality is defined as
excellence
What is Quality Assurance?
all the actions a laboratory takes to ensure quality results
laboratory errors cost in 3 things
time
personnel effort
poor patient outcomes
inaccurate results provided lead to these consequences
- Unnecessary treatment
- treatment complications
- failure to provide the proper treatment
- delay in correct diagnosis
- additional and unnecessary diagnostic
testing
achieving 99% level of quality =
accepting a 1% error rate
In order to achieve the highest level of accuracy & reliability it is essential to
perform all processes and procedures in the
laboratory in the best possible way
A Quality Management System for the Laboratory
is what type of method
A method of detecting errors at each phase of testing is needed if quality is to be assured
ISO standards dos what
groups the laboratory system into 3 categories
laboratory systems the 3 categories by the ISO
also called The quality assurance cycle
Preexamination, Examination, Postexamination
= Pre-Analytic, Analytic, and Post-Analytic processes
Quality system essentials : The building blocks/ 12 QSEs= how we achieve excellent performance
what are the 3 sub categories
The lab
The work
Performance
Quality system essentials : The building blocks/ 12 QCs
The lab : 6 subs
-Organization
-customer focus
-facilities and safety
-personnel
-purchasing and inventory
-equipment
Quality system essentials : The building blocks/ 12 QCs
The work: 3 subs
-Process management
-Documents and records
-information management
Quality system essentials : The building blocks/ 12 QCs
performance: 3 sub
-nonconformance managements
-assessments
-continual improvement
Quality system essentials : The building blocks/ 12 QCs
performance: 3 sub
-nonconformance managements
-assessments
-continual improvement
Quality Management System
what does it do
international vs Canada
= Coordinated activities to direct and control an organization with regard to quality (ISO-international, CLSI-Canada)
Path of Workflow: 5
The patient
test selection
sample collection
sample transport
repost creation
what is the path of workflow accessing ? important in
validity
QSEs
1. Organization
-must be structured
-Responsibilities, authorities
-provision of recourses
-communication
ex
following governing bodies for Structure
Quality planning - reports, improvement process
Communication -huddles, documents, reports
QSEs
2. Customer service
clinicians, patients
-customer feedback documented and analyzed
-informing costumers of changes
-costumers can email concerns
-safety alert system that both can report to
QSEs
3. Facilities and Safety
-safe working environment
-transport management
-security
-containment
-waste management
-laboratory safety
-ergonomics
ex
having safety committees and governing bodies
-biohazard safety/ disposal
-having codes in emergencies/ colors
-chemical hygiene
which ISO safety standards number regulates safety regulations
15190
number too make a safety issue report
306 655 1600
QSEs
4. Personnel
- Human resources
- Job qualifications
- Job descriptions
- Orientation
- Training
- Competency assessment
- Professional development
- Continuing education
- SOPs (standard operating procedures)
- Work logs
- confidentiality
what does HIPA stand for
Health Information Protection Act
QSEs
5. Purchasing and Inventory
- Vendor qualifications
- Supplies and reagents
- Critical services
- Contract services
- Contract review
- Inventory management
-documentation - proper returns in case of defects
QSEs
- Equipment
- Acquisition
- Installation
- Validation
- Maintenance- scheduled and loged
- Calibration
- Troubleshooting
- Service and repair
- Documentation/records
- Procedures
- Running controls
-operation life cycles
-justifying needs for equipment
-decommissioning
QSEs
- Process control
- Quality control
- Sample management
- Method validation
- Method verification
pre-analytic, analytic, post analytic
The phases include patient preparation and proper identification, sample collection
requirements, control samples, calibrators, reagents and equipment performance, correlation of
test results and proper entry of patient results into the computer system for the physicians.
how long is the turn around time
1 hr
QSEs
8. Documentation and Record Keeping
Laboratory information is permanent and cannot be tampered with unless signed or
initialed, therefore, record keeping is a legal responsibility under government
regulations and should be confidential, yet easily retrieved for use by the
accreditation team. As well, log books are kept for maintenance, temperatures of
fridges, water baths, incubators etc. for specific periods of time, determined by
accreditation and federal regulations.
-Collection
-review
-storage
-retentions
QSEs
- Information Management
what important groups is under here
laboratory information systems LIS incorporates all the processes necessary to manage incoming and outgoing patient information using unique identifies (patient and samples) and limits who can access the confidential information which is protected by law
- Confidentiality
- Requisitions
- Logs and records
- Reports
- LIS
-against loss of data
-testing info
-sharing documents not using email
-secure and monitored access
-planning for information needs
-integrity of data transfers or transmission
-information availability during downtown
-analysis, design, and documentation of lab processes
-verification and validation of lab processes
-quality control of lab process
-managing and controlling changes in lab processes
QSEs
Performance block
Nonconformance management
10. Occurrence management
-An error or event that should not have happened
-complains
-mistakes and problems
-root cause analysis
-immediate actions
-corrective actions
-preventative actions
example of dealing: recognize, report, initiating, documenting
call in safety issues
,management notification of reports
QSEs
- Assemnents
Laboratory assessment = a tool for examining laboratory performance and comparing it to standards or benchmarks of the performance of other laboratories.
May be internal or external
ISO (Internal Standards Organization) – requires accredited laboratory auditors to compare results from similar laboratories to assess laboratory
performance.
Audits may be internal or external
mainly accreditation inspections related
proficiency testing for test accuracy
QSEs
Continual improvement
12. Process improvement
-The deming cycle
-PDCA cycle : Plan, Do, Check, Act
-prioritization
-impact vs effort assements
-protective and corrective actions
-problem resolutions
Lab 1st identifies issues then gathers the info…a
plan is made for improvement…plan
implemented…data gathered and assessed…plan is
updated..corrective action is taken to ensure plan
effective ..then process begins cycle again
who are labs audited by
ISO (Internal Standards Organization)
who conducts the accreditations inspections
the college of physicians and surgeons CPSS
you get a certificate of accreditation
every 305 CPSS and every 2 years ASHI
T/F QSES does not gurantee and error free lab
T
T/F ISO and CLSI are compatible
T
ISO 9001:2015
Quality Management System- Requirements
ISO/IEC 17025:2017
General requirements for the competence of testing and calibration laboratories
ISO 15189:2012
Quality management in the clinical laboratory
QMS01
A Quality Management System Model for Laboratory
Services
This guideline provides a model for medical laboratories to
organize the implementation and maintenance of an effective
quality management system
Quality
in Learning Step 1 was defined as “degree of excellence”. It can now be
expanded and clarified to “providing consistent services which meet or exceed
the needs of the customers (patients)’’
A benchmark
serves as the standard of excellence or performance level against which a
process, in this case laboratory service, is measured. If the service does not
meet a certain benchmark, then the quality must be improved
Continuous Quality Improvement Program (CQI)
is the activity associated with improving
the laboratory’s ability to constantly improve the quality of the lab processes.
Quality Management Systems (QMS)
) can be defined as the “achievement of quality as a
continuous process involving all personnel at all levels of an organization in
the pursuit of excellence in every process, with the ultimate objective being
quality patient care”. To facilitate QMS, all employees must be empowered
and tools to assist in measuring variation in lab results (preventative &
corrective) tools to evaluate statistics and to continuously find ways to improve
procedures and comply with accreditation expectations.
Empowerment
means providing staff with opportunities, the authority and resources to settle
quality issues in which they are directly involved.
Accreditation
is a non-governmental, external, peer review process for assessment of
healthcare facilities, laboratories or educational programs against a certain
benchmark. It provides a professional judgement about the quality of the
facility and encourages continued improvement. It also provides a good
indication to the public that each accredited facility is capable of functioning at
the required level of competence.
ISO 15189
Accreditation
Standards must be met for an organization to be accreditedà
Accreditation Canada (AC) Diagnostics accreditation program
assess the ability of a facility to perform diagnostic testing with
formal recognition of this competence through accreditation to
the ISO 15189 Plus requirements.
Laboratory Quality Assurance Program
(LQAP) administrated by whom
College of Physicians and Surgeons of
Saskatchewan
- The Laboratory Quality Assurance Program (LQAP) is responsible for establishing the requirements and standards of medical laboratories in the province of Saskatchewan and to ensure their compliance with the Medical Laboratory Licensing Act and Regulations
- The LQAP consists of two types of committees comprised of medical and technical experts in the relevant discipline
Internal Quality Assurance Procedures
- Internal quality assurance à focused around testing of patient clinical samples
- Monitoring is by the facility or department so then internal
review pre -post analytical images that have many ex
External Quality Assurance Programs
- EQA is used to evaluate laboratory testing accuracy
- EQA tools are shipped from the provider directly to the laboratories
on a rotational basis. Testing is performed in the same manner as
a patient specimen. - LQAP mandates that EQA assessments be performed for all tests
- EQA providers for Saskatchewan are:
* The College of American Pathologists (CAP)
* One World Accuracy
* Clinical Microbiology Proficiency Testing (CMPT)- American Proficiency Institute (API)
Quality Assurance Audit
- Provides the lab with knowledge of how well it follows its own quality control program
- By conducting its own internal quality audit assures that the lab is providing reliable results. It assesses the validity of the results.
- It is achieved by reviewing daily QC data in the lab as well as cumulative reports over a time frame
Continuous quality
improvement
- PDSA cycle
- Continually asking questions
every step of every process in
the laboratory to see if there
are ways to improve eg) speed
up processes/improve - Huddle/meeting discussions,
safety alert system reviews,
audit reviews, staff suggestions