Microsoft Service Health Flashcards
1
Q
Investigating
A
Aware of potential issue
2
Q
Service Degradation
A
Confirmed an issue causing degradation of service but not fully down.
3
Q
Service Interruption
A
Significant issue confirmed effecting the service
4
Q
Restoring Service
A
Cause identified and in process of restoration
5
Q
Investigation Suspended
A
More info needed from customers.
5
Q
Extended Recovery
A
Corrective action underway but it will take time to resolve. Can also appear if temp fix has been implemented but awaiting a permanent fix.
6
Q
Service Restored
A
Confirmed corrective action has resolved the issue.
7
Q
False Positive
A
No impact observed or issue was outside of service.
8
Q
Post-Incident Report Published
A
Root cause info and next steps to prevent re-occurrence.
