Microsoft 365 Subscription Flashcards

1
Q

Centralized web-based platform for managing all 365 services.

A

Microsoft 365 Admin Center

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Planning materials and dedicated Microsoft Project Managers to help you find answers.

A

FastTrack

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Assistance Bot in the 365 Admin Center

A

Support Assistant

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Level of support best suited for large and global enterprises with critical dependence on Microsoft products.

A

Premier Support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Delegate access to 365 products through the Microsoft 365 Admin Center

A

License Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Review subscriptions to 365 products through the Microsoft 365 Admin Center.

A

Billing Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Features of ____________ in Microsoft 365 Admin Center

  • Number of licenses and allocation
  • Charges on account
  • Payment Methods
  • Available subscriptions
  • Notifications
A

Billing (5)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Level of support for enterprises with dependencies on Microsoft products with assigned technical account managers.

A

Premier Support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Level of support provided through a CSP and escalated to Microsoft as needed.

A

Cloud Service Provider Tier 1 Support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Type of support available for only some 365 components.

A

Telephone Support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Website provided by Microsoft and dedicated to connecting and collaborating between Microsoft customers

A

Microsoft 365 Tech Community

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Website provided by Microsoft and dedicated to providing public questions and answers between community members and Microsoft

A

Microsoft 365 Support Forums

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

An official support request made to Microsoft Support via telephone, chat, or email.

A

Service Request

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Support AI available through the 365 Admin Center that provides support resources before opening a Service Request.

A

O365 Assistant

How well did you know this?
1
Not at all
2
3
4
5
Perfectly