MGT - Week 1 Flashcards
Name four management functions
Planning, Organising, Leading & Controlling
Name the three categories of Mintzberg’s management Roles
Interpersonal, Informational & Decisional
Name the three roles under Mintzberg’s Interpersonal category
Figurehead, leader & liaison
Name the three roles under Mintzberg’s Informational category
Monitor, disseminator & spokesperson
Name the three roles under Mintzberg’s Decisional category
entrepreneur, disturbance handler, recourse allocator & negotiator
Name the inputs of the operations system
People, tech, capital, equipment, materials and information
Name the outputs of the operations system
Goods & Services
Definition of managers
Managers are the people responsible for making sure organisations provide goods & services to society
An organisation is
a deliberate arrangement of people brought together to accomplish some specific purpose
Characteristics of an organisation
Has a distinct purpose. Achievement of goals through people. Develop a deliberate and systematic structure that defines and limits the behaviour of members (Goals, people, structure)
Nonmanagerial Employees are
People who work directly on a job or task & gave bi responsibility for overseeing the work of others.
Managerial employees are
individuals who direct or oversee the activities of other people in the organisation
Name the three types managers
Top managers, Middle managers and First line managers
Responsibility of a Top manager
typically responsible for making decision about the direction of the organisation and establishing policies and philosophies that affect all organisation members
Responsibility of a Middle manager
typically responsible for translating goals set up by top managers into specific details that lower managers will see get done.
Responsibility of First line manager
typically responsible for directing the day to day activities of non managerial employees
Definition of management
The process of getting things done effectively and efficiently with and through people
What does process refer to?
A set of ongoing and interrelated activities which are required to achieve particular outcomes.
What is effectiveness?
Means doing those work tasks that help the organisation reach its goals.
What is efficiency?
Getting the most output from the least amount of inputs.
What is good management concerned with
Attaining goals (effectiveness) and doing so as efficiently as possible.
Poor management is
Most often due to both inefficiency and ineffectiveness or to effectiveness achieved without regard of efficiency.
Definition of Scientific Management
Is the use of scientific methods to define the ‘one best way’ for a job to be done.
Through ______ managers define that purpose and decide how to achieve it.
Planning
Planning includes:
defining goals, establishing strategy and deciding how to achieve it.
Organising includes:
determining what tasks are to be done and by whom, how tasks are to be grouped and who reports to whom & where decisions are to be made. (What, Who, How and where)
Leading is
the part of the managers role that involves directing and coordinating the work and activities of others.
Leading includes:
monitoring employees, directing the activities of others, selecting the most effective communication channel and resolving conflict.
Controlling involves:
monitoring, comparing and correcting work performance.
Name Minzberg’s Managerial roles:
x
Interpersonal roles are:
x
Informational roles are:
x
Decisional roles are
x
What are the characteristics of Managers?
x
Conceptual skills are
x
Interpersonal skills are
x
Technical skills
x
Political skills
x
What is motivation to manage?
is an internal force that drives people to take, enjoy and perform well in managerial positions.
What are the six components of motivation to manage?
x
Management activities
x
A small business size is
5-19 employees
A med size business is
20-199 employees
A large business is
at least 200 employees
Management in profit
x
Management in not-for-profit
x
Management is fundamentally about…
influencing human behaviour in order to achieve organisational goals
Anthropology is
x
Economics is concerned with
x
Philosophy
x
Political science
x
Psychology
x
Sociology
x
Nothing is more risky than not…
innovating
Innovation means
doing things differently, exploring new territory and taking risks.
