MGMT1000 Flashcards
- Types of managers
non-managerial employees, first-line managers, middle managers, top managers
- 4 functions of managers
- Planning 2. Organizing 3. Leading 4. Controlling
- Mintzberg’s 10 roles
Interpersonal: Figurehead, Leader, Liaison.
Informational: Monitor, disseminator, spokesperson
Decisional: ENtrepreneur, disturbance-handler, resource allocator, negotiator.
- Factors reshaping manager’s roles
Fast technology, disruptive innovations, social media, ethics, political uncertainty, focus on customer.
- Employability skills matrix
Critical Thinking, Communication, Collaboration, knowledge application and analysis, social responsibility skills.
- Katz’s managerial skills
Technical, human, conceptual
- 8 stepts of decision making
identify a problem, identify decision criteria, allocate weight to criteria, evaluate alternatives, analyze alternatives, select an alternative, implement the alternative, evaluate decision effectiveness
- 5 decisions criteria + 2
Rationality, bounded rationality, satisfice, escalation of commitment, intuitive decision making. EBMgt and crowdsourcing
Non structured problems?
Procedure, rule, policy
Contrast the actions of managers according to the omnipotent and symbolic views.
managers are accountable for everything that happens to org.
Symbolic view: Managers are not directly responsible for org. Major changes.
Reality: managers are constrained by external and internal environment.
environmental uncertainty (Degree of change:dynamic/stable
External Environment (6)
Economic, demographic, political, sociocultural, technological, global.
Specific Environment (5)
part directly linked to the achieving of the org. Goals.
Suppliers, customers, competitors, government, pressure groups.
Org Culture (6 dimensions)
Adaptability, attention to details, outcome orientation, people orientation, team orientation, integrity.
Social responsibility in the past and now
early 20th Maximize profits, Mid 20th provide job and pay taxes, 21st balance profit and social issues
Ethics , moral development (3)
principles, values and beliefs that define right and wrong behavior.
Moral Development: Preconventional (behavior based on personal consequences), Conventional (based on expectations from others) Principled (people define values apart from authority or society).
Code of ethics, ethical trainings, whistleblower, corporate philanthropy
Social (4)
Social obligation, socioeconomic view, social responsiveness, social responsibility
Long term and short terms plan times
3+ years, 1- year
Types of plans (4)
Specific, directional, single usestanding plans
