MGMT FINAL

Question 1

The nature of management is to control and dictate others in an organization.

Answer 1

False

Question 2

Recognizing the value of employees involves the organizing role of management

Answer 2

false

Question 3

Allocating resources across the organization is part of the organizing management function.

Answer 3

true

Question 4

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

Answer 4

true

Question 5

Where the organization wants to be in the future and how to get there defines controlling.

Answer 5

false

Question 6

The use of influence to motivate employees to achieve the organization’s goals refers to controlling.

Answer 6

False

Question 7

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

Answer 7

false

Question 8

Controlling involves monitoring employees’ activities and taking corrective action as necessary.

Answer 8

true

Question 9

Self-efficacy is an individual’s strong belief that he or she can accomplish a specific task or outcome successfully.

Answer 9

true

Question 10

Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization’s success.

Answer 10

false

Question 11

The link between satisfaction and performance, according to research, is generally small and is affected by other factors.

Answer 11

true

Question 12

Self-efficacy is a dimension of

Answer 12

self-confidence

Question 13

An individual’s strong belief that he or she can successfully accomplish a specific task or outcome is

Answer 13

self-efficacy

Question 14

The general assurance in one’s own ideas, judgment, and capabilities is referred to as

Answer 14

self-confidence.

Question 15

Leadership occurs among people, involves the use of influence, and is used to attain goals.

Answer 15

true

Question 16

Influence means that the relationship among people is passive.

Answer 16

false

Question 17

The highest level in a hierarchy of manager capabilities is Level 5 leadership.

Answer 17

true

Question 18

Which of the following is the ability to influence people toward the attainment of organizational goals?

Answer 18

Leadership

Question 19

Employee motivation affects productivity, and part of a manager’s job is to channel motivation toward the accomplishment of organizational goals.

Answer 19

true

Question 20

Two ways to classify rewards are extrinsic and monetary.

Answer 20

false

Question 21

Rewards given by another person are intrinsic rewards.

Answer 21

false

Question 22

Which of the following is the arousal, direction, and persistence of behavior?

Answer 22

motivation

Question 23

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Answer 23

receiver

Question 24

Which of the following are potential sources for communication errors, because knowledge, attitudes, and background act as filters?

Answer 24

Decoding and encoding

Question 25

What are the key elements of communication?

Answer 25

Encoding, message, and feedback

Question 26

For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

Answer 26

false

Question 27

About 80% of communication occurs nonverbally.

Answer 27

false

Question 28

To inspire employees to achieve goals in today’s difficult economic environment, some male managers are shifting to a more female-oriented communication style.

Answer 28

true

Question 29

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Answer 29

false

Question 30

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Answer 30

true

Question 31

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Answer 31

false

Question 32

A functional team is also referred to as a(n)

Answer 32

Command team

Question 33

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

Answer 33

Cross-functional team

Question 34

Which of the following is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed?

Answer 34

task force

Question 35

A task force is a type of

Answer 35

cross-functional team.

Question 36

Which of the following teams is created outside the formal organization structure to undertake a project of special importance or creativity

Answer 36

Special-purpose

Question 37

Self-managed teams are

Answer 37

permanent teams

Question 38

A special-purpose team is basically the same as a problem-solving team.

Answer 38

false

Question 39

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team’s work

Answer 39

true

Question 40

A common dysfunction of teams is to be results oriented.

Answer 40

false

Question 41

Work team effectiveness is based on two outcomes: productive output and marketplace acceptance.

Answer 41

false

Question 42

Self-managed teams consist of 5 to 20 multiskilled workers who rotate jobs and produce an entire product or service.

Answer 42

true

Question 43

Satisficing is a team’s ability to meet personal needs of its members and hence maintain their membership and commitment.

Answer 43

False

Question 44

Which of the following focuses on production and operating statistics?

Answer 44

Business process indicators

Question 45

All of the following are major perspectives of the balanced scorecard except

Answer 45

competitors

Question 46

In the process of implementing the balanced scorecard approach at his company, operations manager Stone wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

Answer 46

Internal business processes

Question 47

Focusing on how well resources and human capital are being managed for the company’s future refers to which component of the balanced scorecard?

Answer 47

Learning and growth

Question 48

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

Answer 48

Performance measurement orientation

Question 49

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization’s capacity for learning and growth.

Answer 49

true

Question 50

Benchmarking focuses on the quantity of an end product or service

Answer 50

false

Question 51

Managers focus on the various elements of the scorecard to set targets, evaluate performance, and guide discussion about what further actions need to be taken.

Answer 51

True

Question 52

A standard for performance is included in an organization’s overall strategic plan to compare organizational activities against.

Answer 52

true

Question 53

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Answer 53

True

Question 54

In most companies, managers rely exclusively on qualitative measures to measure actual performance.

Answer 54

false