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MGMT > MGMT Final > Flashcards

MGMT Final Flashcards

1
Q

In terms of external organizational environment, the ____ environment affects all organizations, while the ____ environment is unique to each company.

A

general; specific

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2
Q

To use expectancy theory to motivate employees, managers can

A

systematically gather information to find out what employees want from their jobs

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3
Q

How did the Industrial Revolution change jobs and organizations?

A

Low-paid; unskilled workers running machines began to replace high-paid skilled artisans.

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4
Q

What are the 5 steps (in order) to motivate workers with reinforcement theory?

A

identify, measure, analyze, intervene, and evaluate

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5
Q

What is the name of the method commonly employed in management and strategic planning, which emphasizes setting objectives?

A

SMART goals

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6
Q

Which of the following is NOT a type of inventory that manufacturers keep in stock?

A

nonrenewable material inventories

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7
Q

Which of the following is NOT a leadership trait in the Trait Theory?

A

Strong Desire to control

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8
Q

An information system that helps managers understand specific kinds of problems and potential solutions is ___.

A

Decision Support System

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9
Q

What departmentalization organizes work and workers into separate units responsible for particular kinds of customers?

A

customer departmentalization

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10
Q

What are the key differences between leaders and managers?

A

Leaders focus on setting a vision and inspiring others, while managers prioritize executing and coordinating tasks.

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11
Q

The U.S Sentincing Commission Guidelines impose smaller fines on companies that _____.

A

have already established a compliance program

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12
Q

Which of the control methods collects info about performance after they happen?

A

Feedback control

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13
Q

Examples of cooperative contracts in Chapter 8 include all of the following EXCEPT

A

sole proprietorship

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14
Q

What are the important factors of Normative Decision Theory?

A

decision quality and decision acceptance

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15
Q

In which leadership style does the leader consult employees for their suggestions and input before making decisions?

A

Participative Leadership

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16
Q

Which of the following is NOT an example of the advantages of a team?

A

social loafing

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17
Q

Managers can use behavioral addition and behavioral substitution to ____

A

modify corporate culture

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17
Q

Which decision rule should be considered for decision quality improvement?

A

Quality rule

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18
Q

What is the major process that makes up human resource management?

A

attracting, developing, and keeping qualified employees

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19
Q

Which statement is true about concretive control?

A

work group values and beliefs; complete autonomy and responsibility for task completion

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20
Q

____ is a basis for comparing the extent to which various kinds of organizational performance are satisfactory or unsatisfactory.

A

standards

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21
Q

What type of decision style is a consultative decision?

A

leaders share problems with subordinates BUT still make the
decisions by themselves

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22
Q

Which of the following is NOT a kind of grand strategy in corporate-level grand strategy?

A

diversification strategy

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23
Q

Which of the following is NOT a component of goal-setting theory?

A

Goal Easiness

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24
Q

Which of the following is NOT one of the characteristics of usual information?

A

inexpensive

25
Q

What are perceptual filters influenced by?

A

Personality, psychology, or experienced-based differences

26
Q

Which of the following manufacturing operations provides the lowest processing flexibility

A

continuous-flow production

27
Q

What does the service-profit chain emphasize?

A

good internal service leads to employee satisfaction and service capability

28
Q

What is the FIRST step in the basic perception process?

A

attention

29
Q

Increasing the number of different tasks that a worker performs within one particular job is ____

A

enlargement

30
Q

What is the fairness and discrimination approach’s main goal in managing diversity?

A

equal opportunity, fair treatment, recruitment of minorities, and strict compliance with equal employment opportunity laws

31
Q

In equity theory, which of the following is categorized as an input factor made by the employee to the organization?

A

skills, effort, and performance

32
Q

which of the following is true about Moore’s Law?

A

processing power will double, and costs will drop by 50%

33
Q

Conflicts and disagreements often characterize the ____ stage of team development

A

storming

34
Q

Which of the following is NOT a cost incurred during the management inventory process?

A

NOT ORDERING, SETUP,HOLDING, STOCKOUT

35
Q

What are the five types of teams according to the amount of autonomy criteria?

A

self-designing teams, self-managing teams, semi-autonomous work groups, employee involvement groups, traditional work groups

36
Q

Which of the following is part of protecting information?

A

authentication, authorization, and two-factor authentication

37
Q

What is the advantage of oral communication over written communication?

A

oral communication includes nonverbal cues such as body language and facial expressions

38
Q

The perceived relationship between effort and performance is

A

expectancy

39
Q

Regardless of the type of manager, what are the most necessary management skills for all managers?

A

human skills

40
Q

Which involves the tendency to overestimate one’s value?

A

self-serving bias

41
Q

Why is information strategically important for organizations?

A

Information can be used to obtain first-mover advantage

42
Q

A systematic process of defining problems, evaluating alternatives, and choosing optimal solutions is called ____

A

rational decision making

43
Q

Which component is NOT a component of a creative work environment

A

group compensation

44
Q

In what interdependence do different jobs or groups work together in a back and forth manner to complete the process?

A

reciprocal

45
Q

what is the first step that managers should take to motivate their staff

A

identify needs

46
Q

Which of the following is a characteristic of the Balanced Scorecard?

A

It minimizes the chance of sub-optimization

47
Q

how does bureaucratic control contribute to maintaining control within an organization?

A

by ensuring everyone follows the same set of rules

48
Q

Which strategy aims to minimize waste generation through efficient resource use?

A

Waste prevention & reduction

49
Q

The GATT agreement is responsible for all of the following EXCEPT

A

promoting trade barriers

50
Q

Which of the following is NOT one of the four management functions?

A

analyzing

51
Q

Which communicational tool allows employees to ask questions and share knowledge with each other through web or software-based discussion platforms?

A

emails

52
Q

What does the learning and effectiveness approach focus on in diversity management?

A

integrating deep-level diversity differences

53
Q

According to the ____ model, management’s most important responsibility

A

stakeholder

54
Q

Which of the following is not a characteristic of quality of service?

A

STANDARDIZED PRODUCT

55
Q

Which of the following describes a pair of managements that emphasize productivity and the roles of human resources?

A

scientific management and human relations management

56
Q

which one is used to easily access, share, and publish information using internet software

A

intranets

57
Q

Regarding the communication process, what is called to interfere with the transmission of the intended message?

A

Noise

58
Q

What is the definition of portfolio strategy?

A

reduces risk by spreading out investments among a number of different companies or product categories

59
Q

Which productivity uses one single kind of input?

A

partial productivity

MGMT (1 decks)

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