MGMT Final Flashcards
In terms of external organizational environment, the ____ environment affects all organizations, while the ____ environment is unique to each company.
general; specific
To use expectancy theory to motivate employees, managers can
systematically gather information to find out what employees want from their jobs
How did the Industrial Revolution change jobs and organizations?
Low-paid; unskilled workers running machines began to replace high-paid skilled artisans.
What are the 5 steps (in order) to motivate workers with reinforcement theory?
identify, measure, analyze, intervene, and evaluate
What is the name of the method commonly employed in management and strategic planning, which emphasizes setting objectives?
SMART goals
Which of the following is NOT a type of inventory that manufacturers keep in stock?
nonrenewable material inventories
Which of the following is NOT a leadership trait in the Trait Theory?
Strong Desire to control
An information system that helps managers understand specific kinds of problems and potential solutions is ___.
Decision Support System
What departmentalization organizes work and workers into separate units responsible for particular kinds of customers?
customer departmentalization
What are the key differences between leaders and managers?
Leaders focus on setting a vision and inspiring others, while managers prioritize executing and coordinating tasks.
The U.S Sentincing Commission Guidelines impose smaller fines on companies that _____.
have already established a compliance program
Which of the control methods collects info about performance after they happen?
Feedback control
Examples of cooperative contracts in Chapter 8 include all of the following EXCEPT
sole proprietorship
What are the important factors of Normative Decision Theory?
decision quality and decision acceptance
In which leadership style does the leader consult employees for their suggestions and input before making decisions?
Participative Leadership
Which of the following is NOT an example of the advantages of a team?
social loafing
Managers can use behavioral addition and behavioral substitution to ____
modify corporate culture
Which decision rule should be considered for decision quality improvement?
Quality rule
What is the major process that makes up human resource management?
attracting, developing, and keeping qualified employees
Which statement is true about concretive control?
work group values and beliefs; complete autonomy and responsibility for task completion
____ is a basis for comparing the extent to which various kinds of organizational performance are satisfactory or unsatisfactory.
standards
What type of decision style is a consultative decision?
leaders share problems with subordinates BUT still make the
decisions by themselves
Which of the following is NOT a kind of grand strategy in corporate-level grand strategy?
diversification strategy
Which of the following is NOT a component of goal-setting theory?
Goal Easiness
Which of the following is NOT one of the characteristics of usual information?
inexpensive
What are perceptual filters influenced by?
Personality, psychology, or experienced-based differences
Which of the following manufacturing operations provides the lowest processing flexibility
continuous-flow production
What does the service-profit chain emphasize?
good internal service leads to employee satisfaction and service capability
What is the FIRST step in the basic perception process?
attention
Increasing the number of different tasks that a worker performs within one particular job is ____
enlargement
What is the fairness and discrimination approach’s main goal in managing diversity?
equal opportunity, fair treatment, recruitment of minorities, and strict compliance with equal employment opportunity laws
In equity theory, which of the following is categorized as an input factor made by the employee to the organization?
skills, effort, and performance
which of the following is true about Moore’s Law?
processing power will double, and costs will drop by 50%
Conflicts and disagreements often characterize the ____ stage of team development
storming
Which of the following is NOT a cost incurred during the management inventory process?
NOT ORDERING, SETUP,HOLDING, STOCKOUT
What are the five types of teams according to the amount of autonomy criteria?
self-designing teams, self-managing teams, semi-autonomous work groups, employee involvement groups, traditional work groups
Which of the following is part of protecting information?
authentication, authorization, and two-factor authentication
What is the advantage of oral communication over written communication?
oral communication includes nonverbal cues such as body language and facial expressions
The perceived relationship between effort and performance is
expectancy
Regardless of the type of manager, what are the most necessary management skills for all managers?
human skills
Which involves the tendency to overestimate one’s value?
self-serving bias
Why is information strategically important for organizations?
Information can be used to obtain first-mover advantage
A systematic process of defining problems, evaluating alternatives, and choosing optimal solutions is called ____
rational decision making
Which component is NOT a component of a creative work environment
group compensation
In what interdependence do different jobs or groups work together in a back and forth manner to complete the process?
reciprocal
what is the first step that managers should take to motivate their staff
identify needs
Which of the following is a characteristic of the Balanced Scorecard?
It minimizes the chance of sub-optimization
how does bureaucratic control contribute to maintaining control within an organization?
by ensuring everyone follows the same set of rules
Which strategy aims to minimize waste generation through efficient resource use?
Waste prevention & reduction
The GATT agreement is responsible for all of the following EXCEPT
promoting trade barriers
Which of the following is NOT one of the four management functions?
analyzing
Which communicational tool allows employees to ask questions and share knowledge with each other through web or software-based discussion platforms?
emails
What does the learning and effectiveness approach focus on in diversity management?
integrating deep-level diversity differences
According to the ____ model, management’s most important responsibility
stakeholder
Which of the following is not a characteristic of quality of service?
STANDARDIZED PRODUCT
Which of the following describes a pair of managements that emphasize productivity and the roles of human resources?
scientific management and human relations management
which one is used to easily access, share, and publish information using internet software
intranets
Regarding the communication process, what is called to interfere with the transmission of the intended message?
Noise
What is the definition of portfolio strategy?
reduces risk by spreading out investments among a number of different companies or product categories
Which productivity uses one single kind of input?
partial productivity
