MGMT Final

Question 1

In terms of external organizational environment, the ____ environment affects all organizations, while the ____ environment is unique to each company.

Answer 1

general; specific

Question 2

To use expectancy theory to motivate employees, managers can

Answer 2

systematically gather information to find out what employees want from their jobs

Question 3

How did the Industrial Revolution change jobs and organizations?

Answer 3

Low-paid; unskilled workers running machines began to replace high-paid skilled artisans.

Question 4

What are the 5 steps (in order) to motivate workers with reinforcement theory?

Answer 4

identify, measure, analyze, intervene, and evaluate

Question 5

What is the name of the method commonly employed in management and strategic planning, which emphasizes setting objectives?

Answer 5

SMART goals

Question 6

Which of the following is NOT a type of inventory that manufacturers keep in stock?

Answer 6

nonrenewable material inventories

Question 7

Which of the following is NOT a leadership trait in the Trait Theory?

Answer 7

Strong Desire to control

Question 8

An information system that helps managers understand specific kinds of problems and potential solutions is ___.

Answer 8

Decision Support System

Question 9

What departmentalization organizes work and workers into separate units responsible for particular kinds of customers?

Answer 9

customer departmentalization

Question 10

What are the key differences between leaders and managers?

Answer 10

Leaders focus on setting a vision and inspiring others, while managers prioritize executing and coordinating tasks.

Question 11

The U.S Sentincing Commission Guidelines impose smaller fines on companies that _____.

Answer 11

have already established a compliance program

Question 12

Which of the control methods collects info about performance after they happen?

Answer 12

Feedback control

Question 13

Examples of cooperative contracts in Chapter 8 include all of the following EXCEPT

Answer 13

sole proprietorship

Question 14

What are the important factors of Normative Decision Theory?

Answer 14

decision quality and decision acceptance

Question 15

In which leadership style does the leader consult employees for their suggestions and input before making decisions?

Answer 15

Participative Leadership

Question 16

Which of the following is NOT an example of the advantages of a team?

Answer 16

social loafing

Question 17

Managers can use behavioral addition and behavioral substitution to ____

Answer 17

modify corporate culture

Question 17

Which decision rule should be considered for decision quality improvement?

Answer 17

Quality rule

Question 18

What is the major process that makes up human resource management?

Answer 18

attracting, developing, and keeping qualified employees

Question 19

Which statement is true about concretive control?

Answer 19

work group values and beliefs; complete autonomy and responsibility for task completion

Question 20

____ is a basis for comparing the extent to which various kinds of organizational performance are satisfactory or unsatisfactory.

Answer 20

standards

Question 21

What type of decision style is a consultative decision?

Answer 21

leaders share problems with subordinates BUT still make the
decisions by themselves

Question 22

Which of the following is NOT a kind of grand strategy in corporate-level grand strategy?

Answer 22

diversification strategy

Question 23

Which of the following is NOT a component of goal-setting theory?

Answer 23

Goal Easiness

Question 24

Which of the following is NOT one of the characteristics of usual information?

Answer 24

inexpensive

Question 25

What are perceptual filters influenced by?

Answer 25

Personality, psychology, or experienced-based differences

Question 26

Which of the following manufacturing operations provides the lowest processing flexibility

Answer 26

continuous-flow production

Question 27

What does the service-profit chain emphasize?

Answer 27

good internal service leads to employee satisfaction and service capability

Question 28

What is the FIRST step in the basic perception process?

Answer 28

attention

Question 29

Increasing the number of different tasks that a worker performs within one particular job is ____

Answer 29

enlargement

Question 30

What is the fairness and discrimination approach's main goal in managing diversity?

Answer 30

equal opportunity, fair treatment, recruitment of minorities, and strict compliance with equal employment opportunity laws

Question 31

In equity theory, which of the following is categorized as an input factor made by the employee to the organization?

Answer 31

skills, effort, and performance

Question 32

which of the following is true about Moore's Law?

Answer 32

processing power will double, and costs will drop by 50%

Question 33

Conflicts and disagreements often characterize the ____ stage of team development

Answer 33

storming

Question 34

Which of the following is NOT a cost incurred during the management inventory process?

Answer 34

NOT ORDERING, SETUP,HOLDING, STOCKOUT

Question 35

What are the five types of teams according to the amount of autonomy criteria?

Answer 35

self-designing teams, self-managing teams, semi-autonomous work groups, employee involvement groups, traditional work groups

Question 36

Which of the following is part of protecting information?

Answer 36

authentication, authorization, and two-factor authentication

Question 37

What is the advantage of oral communication over written communication?

Answer 37

oral communication includes nonverbal cues such as body language and facial expressions

Question 38

The perceived relationship between effort and performance is

Answer 38

expectancy

Question 39

Regardless of the type of manager, what are the most necessary management skills for all managers?

Answer 39

human skills

Question 40

Which involves the tendency to overestimate one's value?

Answer 40

self-serving bias

Question 41

Why is information strategically important for organizations?

Answer 41

Information can be used to obtain first-mover advantage

Question 42

A systematic process of defining problems, evaluating alternatives, and choosing optimal solutions is called ____

Answer 42

rational decision making

Question 43

Which component is NOT a component of a creative work environment

Answer 43

group compensation

Question 44

In what interdependence do different jobs or groups work together in a back and forth manner to complete the process?

Answer 44

reciprocal

Question 45

what is the first step that managers should take to motivate their staff

Answer 45

identify needs

Question 46

Which of the following is a characteristic of the Balanced Scorecard?

Answer 46

It minimizes the chance of sub-optimization

Question 47

how does bureaucratic control contribute to maintaining control within an organization?

Answer 47

by ensuring everyone follows the same set of rules

Question 48

Which strategy aims to minimize waste generation through efficient resource use?

Answer 48

Waste prevention & reduction

Question 49

The GATT agreement is responsible for all of the following EXCEPT

Answer 49

promoting trade barriers

Question 50

Which of the following is NOT one of the four management functions?

Answer 50

analyzing

Question 51

Which communicational tool allows employees to ask questions and share knowledge with each other through web or software-based discussion platforms?

Answer 51

emails

Question 52

What does the learning and effectiveness approach focus on in diversity management?

Answer 52

integrating deep-level diversity differences

Question 53

According to the ____ model, management's most important responsibility

Answer 53

stakeholder

Question 54

Which of the following is not a characteristic of quality of service?

Answer 54

STANDARDIZED PRODUCT

Question 55

Which of the following describes a pair of managements that emphasize productivity and the roles of human resources?

Answer 55

scientific management and human relations management

Question 56

which one is used to easily access, share, and publish information using internet software

Answer 56

intranets

Question 57

Regarding the communication process, what is called to interfere with the transmission of the intended message?

Answer 57

Noise

Question 58

What is the definition of portfolio strategy?

Answer 58

reduces risk by spreading out investments among a number of different companies or product categories

Question 59

Which productivity uses one single kind of input?

Answer 59

partial productivity