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MGMT Exam Flashcards

1
Q

Def: Organizational Behaviour

A

The study of what people think, feel, and do in and around organizations

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2
Q

Def: Organization

A

Group of people working interdependently toward some purpose

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3
Q

What is the “ultimate dependent variable in organizational behaviour?

A

Organizational Effectiveness

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4
Q

Def: Human Capital

A

The knowledge, skills, and abilities that people carry in their heads

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5
Q

What are the 4 organizational learning processes?

A
  1. Acquiring Knowledge
  2. Sharing Knowledge
  3. Using Knowledge
  4. Storing Knowledge
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6
Q

Def: MARS model

A

Motivation, ability, role perception, situational factors

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7
Q

What does the MARS model look to explain?

A

Individual Performance

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8
Q

Def: Task Performance

A

Individual’s voluntary goal-directed behaviours that contribute to organizational effectiveness

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9
Q

What are the 5 factors in the five factor model?

A
  1. Conscientiousness
  2. Agreeableness
  3. Neuroticism
  4. Openness to experience
  5. Extraversion
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10
Q

What acronym is used to remember the 5 factor model? (Big Five)

A

CANOE

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11
Q

Def: Moral Intensity

A

The degree to which an issue demands the application of ethical principles

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12
Q

Def: Power Distance

A

The extent to which people accept unequal distribution of power in society

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13
Q

Def: Uncertainty Avoidance

A

The degree to which people tolerate ambiguity (low) or feel threatened by ambiguity (high)

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14
Q

3 characteristics that describe self-concept

A
  1. Complexity
  2. Consistency
  3. Clarity
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15
Q

Def: Self-Enhancement

A

The phenomenon where people are inherently motivated to perceive themselves as competent, attractive, lucky, ethical, and important.

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16
Q

Def: Self-Verification

A

People’s attempts to confirm and maintain their self-concept

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17
Q

3 parts of self-evaluation

A
  1. Self-esteem
  2. Self-efficacy
  3. Locus of control
18
Q

Def: Self-Esteem

A

The extent to which people like, respect, and are satisfied with themselves

19
Q

Def: Self-Efficacy

A

A person’s belief that he or she can successfully complete a task.

20
Q

Def: Locus of Control

A

A person’s general belief about the amount of control he or she has over personal events.

21
Q

What is the difference between an internal and external locus of control?

A

Internal means a person believes that life events are a result of personal characteristics, external means that life events are mostly luck, fate, or environmental

22
Q

Def: Selective Attention

A

The process of attending to some information received by our senses and ignoring other information.

23
Q

Def: Fundamental Attribution Error

A

The tendency for people to overemphasize internal cause of other people’s behaviour and to discount or ignore external causes for their behaviour.

24
Q

Def: Halo Effect

A

When our general impression of a person, usually based on one prominent characteristic, distorts out perception of other characteristics of that person.

25
Q

Def: Primacy Effect

A

Tendency to quickly form an opinion about people based on the first information we receive about them

26
Q

Def: Affective Organizational Commitment

A

An employee’s emotional attachment to, involvement in, and identification with an organization

27
Q

Def: Drives

A

(aka primary needs) Hardwired characteristics of the brain that attempt to keep us in balance by correcting deficiencies

28
Q

What are the 5 needs in Maslow’s Heirarchy?

A 
Physiological
Safety 
Belongingness 
Esteem
Self-Actualization
29
Q

What is the difference between internal and extrinsic motivation?

A

Internal motivation comes from the activity itself. Extrinsic motivation people are motivated for instrumental reasons (rewards).

30
Q

What are the drives in four-drive theory?

A
  1. Drive to Acquire
  2. Drive to Bond
  3. Drive to Comprehend
  4. Drive to Defend
31
Q

What are the three parts of expectancy theory?

A
  1. E to P Expectancy (Effort -> Performance)
  2. P to O Expectancy (Performance -> Outcome)
  3. Outcome Valence (Satisfaction from outcome)
32
Q

Def: Social Cognitive Theory

A

Much learning occurs by observing and modelling others as well as by anticipating the consequences of behaviour.

33
Q

Def: Social Loafing

A

People who exert less effort in teams than working alone.

34
Q

When can high team cohesiveness be a bad thing?

A

When team norms conflict with company goals.

35
Q

What are the 5 stages to a team?

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning
36
Q

What are the 5 stages for the sender to the receiver with regards to communication?

A
  1. Form Message
  2. Encode Message
  3. Transmit Message
  4. Receive
  5. Decode
37
Q

What is constructive conflict called?

A

Task Conflict

38
Q

What are the x and y of the interpersonal conflict handling styles diagram?

A

Cooperativeness and Assertiveness

39
Q

Def: Span of Control

A

Refers to the number of people directly reporting to a manager. (Wide vs Narrow)

40
Q

What are traits of a mechanistic structure for an organization?

A

Narrow span of control, high degree formalization and centralization, tall, rigid.

41
Q

What are the characteristics of an organic structure for organizations?

A

Wide span of control, decentralized, little formalization

Exams (4 decks)

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