MGMT Exam Flashcards
Def: Organizational Behaviour
The study of what people think, feel, and do in and around organizations
Def: Organization
Group of people working interdependently toward some purpose
What is the “ultimate dependent variable in organizational behaviour?
Organizational Effectiveness
Def: Human Capital
The knowledge, skills, and abilities that people carry in their heads
What are the 4 organizational learning processes?
- Acquiring Knowledge
- Sharing Knowledge
- Using Knowledge
- Storing Knowledge
Def: MARS model
Motivation, ability, role perception, situational factors
What does the MARS model look to explain?
Individual Performance
Def: Task Performance
Individual’s voluntary goal-directed behaviours that contribute to organizational effectiveness
What are the 5 factors in the five factor model?
- Conscientiousness
- Agreeableness
- Neuroticism
- Openness to experience
- Extraversion
What acronym is used to remember the 5 factor model? (Big Five)
CANOE
Def: Moral Intensity
The degree to which an issue demands the application of ethical principles
Def: Power Distance
The extent to which people accept unequal distribution of power in society
Def: Uncertainty Avoidance
The degree to which people tolerate ambiguity (low) or feel threatened by ambiguity (high)
3 characteristics that describe self-concept
- Complexity
- Consistency
- Clarity
Def: Self-Enhancement
The phenomenon where people are inherently motivated to perceive themselves as competent, attractive, lucky, ethical, and important.
Def: Self-Verification
People’s attempts to confirm and maintain their self-concept
3 parts of self-evaluation
- Self-esteem
- Self-efficacy
- Locus of control
Def: Self-Esteem
The extent to which people like, respect, and are satisfied with themselves
Def: Self-Efficacy
A person’s belief that he or she can successfully complete a task.
Def: Locus of Control
A person’s general belief about the amount of control he or she has over personal events.
What is the difference between an internal and external locus of control?
Internal means a person believes that life events are a result of personal characteristics, external means that life events are mostly luck, fate, or environmental
Def: Selective Attention
The process of attending to some information received by our senses and ignoring other information.
Def: Fundamental Attribution Error
The tendency for people to overemphasize internal cause of other people’s behaviour and to discount or ignore external causes for their behaviour.
Def: Halo Effect
When our general impression of a person, usually based on one prominent characteristic, distorts out perception of other characteristics of that person.
Def: Primacy Effect
Tendency to quickly form an opinion about people based on the first information we receive about them
Def: Affective Organizational Commitment
An employee’s emotional attachment to, involvement in, and identification with an organization
Def: Drives
(aka primary needs) Hardwired characteristics of the brain that attempt to keep us in balance by correcting deficiencies
What are the 5 needs in Maslow’s Heirarchy?
Physiological Safety Belongingness Esteem Self-Actualization
What is the difference between internal and extrinsic motivation?
Internal motivation comes from the activity itself. Extrinsic motivation people are motivated for instrumental reasons (rewards).
What are the drives in four-drive theory?
- Drive to Acquire
- Drive to Bond
- Drive to Comprehend
- Drive to Defend
What are the three parts of expectancy theory?
- E to P Expectancy (Effort -> Performance)
- P to O Expectancy (Performance -> Outcome)
- Outcome Valence (Satisfaction from outcome)
Def: Social Cognitive Theory
Much learning occurs by observing and modelling others as well as by anticipating the consequences of behaviour.
Def: Social Loafing
People who exert less effort in teams than working alone.
When can high team cohesiveness be a bad thing?
When team norms conflict with company goals.
What are the 5 stages to a team?
- Forming
- Storming
- Norming
- Performing
- Adjourning
What are the 5 stages for the sender to the receiver with regards to communication?
- Form Message
- Encode Message
- Transmit Message
- Receive
- Decode
What is constructive conflict called?
Task Conflict
What are the x and y of the interpersonal conflict handling styles diagram?
Cooperativeness and Assertiveness
Def: Span of Control
Refers to the number of people directly reporting to a manager. (Wide vs Narrow)
What are traits of a mechanistic structure for an organization?
Narrow span of control, high degree formalization and centralization, tall, rigid.
What are the characteristics of an organic structure for organizations?
Wide span of control, decentralized, little formalization
