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Management Systems > mgmt > Flashcards

mgmt Flashcards

1
Q

4 basic mgmt functions or responsibilities

A

Planning, organizing, leading, controlling

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2
Q

5 types of managers

A

line, staff, functional, general, administrators

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3
Q

External demands on managers

A 
ethics and social responsibility
competition and global economy
information and technological change
Employment values and individual rights
importance of non-profit sector
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4
Q

Government regulation in business affairs

A

occupational health and safety
fair labor practices
consumer protection
environemntal protection

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5
Q

ISO 9000

A

Quality Management Systems (QMS)

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6
Q

ISO 14000

A

Environmental Management Systems (EMS)

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7
Q

OHSAS 18000

A

Occupational Health and Safety Management Systems (OHSMS)

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8
Q

ANSI/AIHA Z10-2005

A

US Standard, Occupational Health and Safety Management Systems

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9
Q

CSA Z1000-2006

A

Canada Standard, Occupational Health and Safety management

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10
Q

Management System

A

Policy, Planning, Implement/Operation, Checking/Measurement, Management Review, Continuous improvement

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11
Q

PDCA

A

Plan - Do- Check - Act

Deming

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12
Q

14 points for Management

A

Dr. Deming (edward) Process of Safety Management

Employee invovlement
a new culture
new tools
Continual improvement and use of the best upstream and downstream measures

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13
Q

Demings 85-15 rule

A

85% of problems in any operation are within the system and are the responsibility of management, and only 15% lie with the workers.

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14
Q

Classical Approaches

A

Focus on universal principals

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15
Q

Behavioural Approaches

A

Focus on human needs, work groups and social factors

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16
Q

Quantitative Approaches

A

Use mathematical technqiues for problem solving

17
Q

Modern Approaches

A

Focus on total systems thinkihng and contingency thinking and an awareness of global developments in management.

18
Q

3 branches of classical mgmt

A

1911 - Scientific Management (Frederick Taylor and the Gilbreths) Improve productivity. “science” for every job

Motion study - basic tasks

1916 Administratice principles (Henri Fayol & Mary Follett) understand the experiences of successful managers.

5 rules of mgmt - foresight, organization, command, coordination, control.

Mary - collective responsibility

Bureaucratic Organization (Max Weber) Organizational structures = productivity, division of labor

19
Q

Behavioural Approaches

A

1924 - Hawthorne effect - people perform as anticipated.

Abraham Maslow - 1943 - heirarchy of needs
Physiological, Safety, Social, Esteem, Self Actualization.

The deficit principle. The progression principle.

Mcgregor - 1960 - Theory x, theory y - self fulfilling prophecy

Chris Argyris - Immaturity/ maturity theory - more repsonsiblity

20
Q

Quantitative Approaches

A

Mathematical forecaasting, inventory mkodelling, linear programming, queuing throey, network models, CPM, Simulation.

21
Q

Modern Approaches

A

People are complex and variable

Theory z - William Ouchi - Planning, long term employment
Tom Peters & Robert Waterman - in search of excellence, bias toward action, informal open communications
Max Depree - beinng faithful is more important than being sucessful.

22
Q

Sustainability

A

People, Planet, Profit

23
Q

Efficency

A

Doing things right

24
Q

Job Satisfaction

A

Herzberg’s Theory

Hygiene (dissatisfaction) and Satisfier

25
Q

Problem Solving Process 6 step

A
  1. find and define problem
  2. generate alternative solutions
  3. evaluate alternative and select preferred solution
  4. conduct an ethics double check of the preferred solution
  5. implement the solution
  6. evaluate the results
26
Q

RAIDERS - Det Norske Veritas (DNV)

A
  1. Recognize the problem
  2. Analyze the problem
  3. Identify possible causes
  4. Develop possible solutions
  5. Evaluate possible solutions
  6. Reach a decision
  7. Stimulate action
27
Q

Collective bargaining

A

The process of negotiating, interpreting, administering labour contracts

28
Q

Leadership - Max Depree

A

1989 - Max Depree “leadership is an Art”

A task orientated leader
A people orientated leader

Abdictive/laissez-faire
directive/autocractic
supportive/human relations
Particpative/democratic

29
Q

Managerial Gird

A

Concern for people 1-9, concern for production 1-9

Robert Blake and Jane Mouton, adjusted in 1991 by Robert Blake and Anne McCanse - Leadership grid

30
Q

WHMIS Classes 6

A 
A - Compressed Gas
B- Flammable and Combustable Material 
C- Oxidizing Material
D- Posionous and Infectious Material
E -  Corrosive Material
F - Dangerously Reactive Material

Management Systems (1 decks)

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