mgmt Flashcards
4 basic mgmt functions or responsibilities
Planning, organizing, leading, controlling
5 types of managers
line, staff, functional, general, administrators
External demands on managers
ethics and social responsibility competition and global economy information and technological change Employment values and individual rights importance of non-profit sector
Government regulation in business affairs
occupational health and safety
fair labor practices
consumer protection
environemntal protection
ISO 9000
Quality Management Systems (QMS)
ISO 14000
Environmental Management Systems (EMS)
OHSAS 18000
Occupational Health and Safety Management Systems (OHSMS)
ANSI/AIHA Z10-2005
US Standard, Occupational Health and Safety Management Systems
CSA Z1000-2006
Canada Standard, Occupational Health and Safety management
Management System
Policy, Planning, Implement/Operation, Checking/Measurement, Management Review, Continuous improvement
PDCA
Plan - Do- Check - Act
Deming
14 points for Management
Dr. Deming (edward) Process of Safety Management
Employee invovlement
a new culture
new tools
Continual improvement and use of the best upstream and downstream measures
Demings 85-15 rule
85% of problems in any operation are within the system and are the responsibility of management, and only 15% lie with the workers.
Classical Approaches
Focus on universal principals
Behavioural Approaches
Focus on human needs, work groups and social factors
Quantitative Approaches
Use mathematical technqiues for problem solving
Modern Approaches
Focus on total systems thinkihng and contingency thinking and an awareness of global developments in management.
3 branches of classical mgmt
1911 - Scientific Management (Frederick Taylor and the Gilbreths) Improve productivity. “science” for every job
Motion study - basic tasks
1916 Administratice principles (Henri Fayol & Mary Follett) understand the experiences of successful managers.
5 rules of mgmt - foresight, organization, command, coordination, control.
Mary - collective responsibility
Bureaucratic Organization (Max Weber) Organizational structures = productivity, division of labor
Behavioural Approaches
1924 - Hawthorne effect - people perform as anticipated.
Abraham Maslow - 1943 - heirarchy of needs
Physiological, Safety, Social, Esteem, Self Actualization.
The deficit principle. The progression principle.
Mcgregor - 1960 - Theory x, theory y - self fulfilling prophecy
Chris Argyris - Immaturity/ maturity theory - more repsonsiblity
Quantitative Approaches
Mathematical forecaasting, inventory mkodelling, linear programming, queuing throey, network models, CPM, Simulation.
Modern Approaches
People are complex and variable
Theory z - William Ouchi - Planning, long term employment
Tom Peters & Robert Waterman - in search of excellence, bias toward action, informal open communications
Max Depree - beinng faithful is more important than being sucessful.
Sustainability
People, Planet, Profit
Efficency
Doing things right
Job Satisfaction
Herzberg’s Theory
Hygiene (dissatisfaction) and Satisfier
