Methods of Communication with Customers Flashcards
1
Q
Branch
A
A physical place where the customer will visit to carry out transactions
2
Q
Online Banking
A
The use of the internet to carry out banking transactions
3
Q
Telephone Banking
A
The use of a telephone to carry out banking transactions which may use either an automated service or require a customer advisor
4
Q
Mobile Banking
A
The use of mobile devices e.g. mobile phones and tablets, to conduct financial transactions
