Methods of Communication with Customers Flashcards

1
Q

Branch

A

A physical place where the customer will visit to carry out transactions

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2
Q

Online Banking

A

The use of the internet to carry out banking transactions

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3
Q

Telephone Banking

A

The use of a telephone to carry out banking transactions which may use either an automated service or require a customer advisor

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4
Q

Mobile Banking

A

The use of mobile devices e.g. mobile phones and tablets, to conduct financial transactions

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