Methods of Communication Flashcards
What is internal communication>
Between people in the same organistion
What is external communication?
With customers and suppliers. Anyone outwith the business
What is face to face communication?
Interviews, conversations
What is oral communication?
spoken - meetings, interviews, telephone
What is written communication?
letters, memos, reports
What is electronic communication?
Intranet, internet, email, blogs
What is two strengths of oral communication?
Cheaper
Instant
Message can be clarified
What is two weaknesses of oral communication?
No permanent record
Personalities can create Barriers
Difficult in large groups
What is two strengths of written communication?
Permanent record
Structured and consistent ]
More points can be covered
What are two weaknesses of written communication?
No immediate feedback
Takes longer to prepare
No body language
