MET Values Flashcards
Professionalism
•Debit card lost at Banana Garden.
•Needed to be kept safe.
•I put it in the till & informed my duty manager.
•Card was retrieved the next day.
Integrity
•A customer complained about my colleague to me.
•I needed to resolve the situation sensibly.
•I let the customer know they had been heard & I politely told my boss about the complaint.
•The situation was dealt with discretely.
Courage
•School friend with autism being picked on by other students.
•I needed to speak up for her as she’d asked.
•I spoke privately to the teacher and also explained she did not want to be questioned.
•The students were disciplined & we all had to do an online course about how to treat others.
Compassion
•Friend was having problems at home with parents.
•She needed to clear her head and have someone listen.
•I had her stay at my house & listened & offered my opinion.
•She had a fresh perspective on the situation & felt more prepared to go home.
