Medical Office Procedures Flashcards
Each health care facility may have its own job title and unique job description for the
Administrative Health Professional’s position.
T
Administrative office assistants must be computer literate and knowledgeable about ethics
and human relations.
T
In most of Canada, the medical office assistant includes more clinical than administrative responsibilities
F
In some offices , the medical office assistant will be trained to carry out “ delegated acts”
T
Complementary health care is considered by most to be the natural approach to treating the causes of illness and disease.
T
Attributes and skills needed to work as an administrative office assistant are the same thing.
F
Soft skills, such as projecting an image of trust, are measureable and specific
F
Assessing a client’s need for treatment and the urgency of that need is called triage.
T
One of the first qualities an employer looks for is “ initiative”.
T
Tolerance means agreeing with other people’s personal beliefs and lifestyle.
F
Ethics is the principles, standards or qualities that a person holds dear
F
The second of 5 universal ethical principles which provide guidance for moral actions is beneficence.
F
Health Office Administration is a regulated profession in Canada
F
A resume should be no more than 1 - 2 double-sided pages in length
F
Most people’s behaviour is fairly consistent throughout their daily lives.
T
Emotional wellness involves being able to analyze and deal with problems
T
Two-thirds of the deaths in Canada annually are attributed to acute illness.
F
Cardiovascular disease has passed cancer as the leading cause of death in Canada in almost every province and territory.
F
The appearance of clinical signs occurs in the transitional stage of the illness response.
F
United States is a melting pot and Canada is a mosaic in relation to culture.
T
Ethnic identity is the same as nationality.
F
The current Federal Insurance Legislation is the Canada Health Act ( 1984 ).
T
The Federal Government in Canada sets the fee schedules for the provinces.
F
Fee - for - service is the most common form of physician remuneration in Canada
T
Primary care settings in Canada include emergency departments and group family practices.
T
Which of the following is the best description of professionalism?
a) The act of caring for patients
b) belonging to a professional organization
c) the attitude one brings to a given profession
d) the conduct, aims, or qualities that identify or mark a profession
D
Which of the following is a benefit of belonging to a professional organization?
a) a licence to practice is offered to all current members.
b) a degree can be obtained by completing certification papers
c) travel expenses to chapter meetings will be reimbursed to all members.
d) offers members the opportunity to stay abreast of trends and changes within the profession
D
Mr. Smith is a private person and prefers that his condition be discussed only with him and his wife. His 32-year-old son phones the office stating he is concerned and needs to be brought up-to-date with his Dad’s condition. Which of the following is the best response?
a) “ If you come into the office sir, I would be happy to bring you up-to-date.”
b) “ I am not sure how Mr. Smith is doing at the moment. I will check his chart and call you back.”
c) “ I’m sorry, but that information is confidential. Perhaps you could speak directly with your father.”
d) “ I can’t tell you. Ask the doctor. He would be able to discuss your Dad’s progress with you more accurately.”
C
Which of the following skills could an administrative assistant have to perform today as compared to a medical secretary hired for a health office in the 50’s and 60’s?
a) typing and dicta typing.
b) providing telephone contact with patients
c) utilizing medical terminology and bookkeeping skills
d) assisting health providers with monitoring blood pressures.
D
Which of the following is the best definition of health?
a) an absence of disease
b) survival within a natural environment
c) practices that maintain physical health
d) a relative state where one is able to function well physically, mentally, socially and spiritually.
D
Which of the following is true regarding the health - illness continuum?
a) it indicates how health can change over time.
b) individuals at the left end of the continuum can’t care for themselves
c) an individual’s self-perception will not influence her placement on the continuum
d) people who place themselves in the middle of the continuum are the healthiest
A
Wellness, which refers to a state of physical and emotional wellbeing, is often thought of in 5 dimensions. Which of the following definitions best describes the emotional wellbeing dimension?
a) self-acceptance, self confidence, and believing in yourself
b) making healthy choices regarding health and exercise
c) having the ability to interact with others
d) a belief in a higher power
A
Mr. Smith has diagnosed Mary who has an exaggerated startle reflex, upsetting dreams and difficilties sleeping , with PTSD ( post-traumatic stress disorder ) . What has most likely caused Mary’s symptoms?
a) an antibiotic resistant bacteria
b) severe acute respiratory syndrome
c) a chronic condition of the skeletal system
d) a past traumatic and emotionally challenging event
D
Which of the following efforts on the part of the clinical secretary would help ease the patient’s concerns and assist with effective communication?
a) offer quick efficient patient care
b) direct your questions to the patient only
c) refer the patient to the nurse if they express concerns
d) attempt to understand the stressors of the patient and family.
D
Which of the following is the best definition of multiculturalism?
a) cultures with a strong belief system
b) individuals who band together to protect each other
c) people of various cultures who live together in relative harmony and mutual respect
d) cultural groups with a feeling of prejudice against another group
C
Which of the following is the most important for the AHP to realize when working in a multicultural environment? Culture is:
a) irrelevant
b) learned
c) instinctive
d) planned
B
Which of the following would be an example of the cultural belief that “ illness is controlled by supernatural forces”?
a) “ I know what is best for me”.
b) “ What is the cause of my illness”?
c) “ I did something bad and became ill”.
d) “ I know this happens more to women than to men”.
C
Which of the following should you avoid using when attempting to communicate with a client with a language barrier?
a) slang
b) pictures
c) gestures
d) word enunciation
A
Which of the following is a federal responsibility for health care?
a) delivering all health services to eligible residents
b) managing prescription care and public health services
c) funding and managing insured hospital, physician and allied health services
d) setting, administering and monitoring all national standards for Medicare
D
Which of the following is a correct statement about primary health care reform in Canada?
a) specialists are the backbone of primary care
b) the federal government establishes a 50/50 cost-sharing plan for primary care
c) primary health care is moving to a multidisciplinary team approach for healthcare service.
d) primary care physicians practice independently in what is known as a solo practice
C
Which of the following is the best description of the primary health care settings known as Health Maintenance Organizations ( HMO’s )?
a) it provides specialized services such as oncological and orthopedic.
b) medical services are offered to clients usually without an appointment
c) services focus on immediate care of urgent but not life-threatening complaints
d) prepaid comprehensive health coverage is offered for physician and hospital services
D
Which of the following describes the indirect capitation payment option for physicians?
a) physicians are paid based on the number of services they provide
b) physicians bill through a combination of salary, fee for service, and capitation.
c) physicians submit their fees in order to compare the cost-effectiveness of capitation
d) organizations are given a set amount of money to manage health care for a designated population base.
D
Which of the following patients would be better on a fee for service payment option rather than a patient enrolment option .
a) Mr. Brown diagnosed with COPD ( chronic obstructive lung disease )
b) Mrs. Abdul who requires mangement of her diabetes
c) a university student visiting a walk-in clinic for a persistent fever
d) Sadie Smith age 6, who has a broken leg
C
What can the Administrative health professional do to avoid the sick role becoming maladaptive for the client?
a) support the client but avoid instilling feelings of dependence and passivity
b) encourage the client to stay in bed as long as possible to conserve energy
c) tell the client to take the opportunity to get waited on for as long as possible
d) ask family and friends to avoid visiting the client to allow the client time to rest
A
