medical ethics Flashcards
Ethics
The body of moral principles or values governing or distinctive of a particular culture or group
What are some things which compromise ethics?
principles
values
honesty
morality
our attitudes, behaviours and relations to one another
consequentialism
the moral worth of an action is determined by its outcome
deontology
duties - right and wrong actions
absolute values
utilitarianism is a type of what?
consequentialism
utilitarianism
look at benefits/harms to individual and society
look at the consequences
greatest good for greatest number of people
maximise happiness and minimise pain
Autonomy
promote the right to self determination
How can we achieve autonomy?
confidentiality
informed consent
promote capacity
Non malfeasance
the avoidance of harm
Beneficence
to do good
Justice
fairness/equity
individual and population
How can we achieve justice?
non discrimination
equal treatment for equal need
rationing
limits to autonomy
non-judgemental approach
it does not matter how the patient got his/her condition or complaint
Duty of candour
open and honest with patients when something goes wrong with treatment/care which causes or potential to cause harm or distress
What must you do in relation to the duty of candour?
apologise to patient
offer appropriate remedy to put things right
explain consequences
What is a complaint according to the NHS?
expression of dissatisfaction
that requires a response
How do you protect yourself from complaints?
join defence organisation
GMC - good medical practice
act responsibly
listen to patent and put them first
First step with a complaint
complaint officer deal with it and may interview you
5 days
If complaint dealt with formally how long do you have to acknowledge?
3 days
How long to give a FULL response to a complaint
20 days
Who can patient complain if dissatisfied with response
complaint officer again
OR public services ombudsman
Patients rights under the NHS legislation - complaints
complaint dealt with efficiently and properly investigated
know the outcome of complaint
take complaint to public services ombudsman if not satisfied
claim for judicial review
compensation