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MA Test 1 > medical Assisting Test 1 > Flashcards

medical Assisting Test 1 Flashcards

0
Q

Three essential elements involving communication

A

Sender- creates message to convey info to another person

Message - info, ideas, or thoughts

Receiver- receives message from sender

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1
Q

Communication

A

Exchange of information, thoughts, ideas, and feelings

Can be spoken, written, and nonverbal ( facial expressions, body language and touch )

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2
Q

Feedback

A

Can be used to determine whether communication was successful

Can be verbal or nonverbal

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3
Q

Listening

A

Effective part of communication

Means paying attention to and making effort to hear what other person saying

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4
Q

Cultural diversity

A

Consists of values,beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next

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5
Q

Teamwork

A

Consists of many professionals with different levels if education, ideas, backgrounds, and interests working together for benefit of one patient

Improves communication and continuity of care

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6
Q

Leadership

A

Skill or ability to encourage to work together and do best to achieve common goals

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7
Q

Leader

A

Leads or guides others, or who is in charge or in command

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8
Q

3 Main types of leaders

A
  1. Democratic
  2. Laissez-faire
  3. Autocratic
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9
Q

Democratic leader

A

Encourages the participation of all individuals in decisions that have to made or problems have to be solved

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10
Q

Laissez-faire leader

A

More of an informal leader

Believes in non interference in affairs of others

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11
Q

Autocratic leader

A

Often called dictator

Maintains total rule makes all decisions, has difficulty delegating or sharing duties

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12
Q

Time management

A

System of practical skills allows an individual to use time in the most effective and productive way possible

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13
Q

The first step to time management

A

Keep activity record for a period of several days

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14
Q

Six interviewing techniques

A
  1. Reflecting
  2. Paraphrasing
  3. Clarification
  4. Ask open ended questions
  5. Summarizing
  6. Allowing silences
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15
Q

Reflecting

A

Repeating what you heard patient say, using open ended statements

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16
Q

Paraphrasing

A

Repeating what you heard using your own words or phrases

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17
Q

Clarification

A

If confused about info you got from patient ask for an example of situation being described

Example: can you describe one of these dizzy spells

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18
Q

Asking open ended questions

A

Patient will formulate an answer and elaborate on the response

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19
Q

Summarizing

A

Briefly reviewing info you’ve obtained, gives patient another chance to clarify statements or correct misinformation

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20
Q

Allowing silences

A

Periods of silence sometimes occur during the interview

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21
Q

Anger or distressed patients

A

Key to communicating with upset patients is to prevent an escalation of the problem

Prolonged waiting times, financial issues, and illness can spark untoward emotions

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22
Q

Dealing with mental health patients

A

Non judgemental

Be patient

23
Q

Range of motion (ROM)

A

Done to maintain health of the musculoskeletal system

To prevent problems caused by lack of movement by inactivity

24
Q

Contracture

A

Tightening and shortening of a muscle resulting in permanent flexing of a joint

25
Q

Active ROM exercise

A

Performed by patients who are able to move each joint without assistance

26
Q

Passive (ROM)

A

Another person moves each joint for a patient who is not able to exercise

27
Q

Abduction

A

Moving a part away from midline of the body

28
Q

Adduction

A

Moving a part toward the midline of body

29
Q

Flexion

A

Bending a body part

30
Q

Extension

A

Straightening a body part

31
Q

Hyperextension

A

Excessive straightening of a body part

32
Q

Rotation

A

Moving a body part around its own axis

Example: turning head from side to side

33
Q

Circumduction

A

Moving in a circle at a joint

34
Q

Pronation

A

Turning a body part downward

Example: (turning palm down )

35
Q

Supination

A

Turning a body part upward

Example: ( turning palm up)

36
Q

Inversion

A

Turning a body part inward

37
Q

Eversion

A

Turning a body part outward

38
Q

Dorsiflexion

A

Bending backward

Example: ( bending foot toward the knee)

39
Q

Plantar flexion

A

Bending forward

Example: ( straightening the foot away from the knee)

40
Q

Radial deviation

A

Moving toward the thumb side of the hand

41
Q

Ulnar deviation

A

Moving toward the little finger side if the hand

42
Q

Tort

A

Wrongful act does not involve a contract

43
Q

Malpractice

A

Bad practice and is commonly called professional negligence

44
Q

Negligence

A

Failure to give care that’s normally expected of a person in a particular position resulting in injury to another person

45
Q

Assault

A

Threat or attempt to injure

46
Q

Battery

A

Unlawful touching of another person without consent

47
Q

Slander

A

Spoken

48
Q

Libel

A

Written

49
Q

Defamation

A

False statements cause a person to be ridiculed or damages persons reputation

50
Q

Ethics

A

Set of principles relating to what is morally right or wrong

51
Q

Advance directive

A

Also known as legal directives

Legal documents that allow individuals to state what medical treatment they want or don’t want in the event they become incapacitated and can’t express their medical wishes

52
Q

Living wills

A

State what measures should or shouldn’t be taken to prolong life when their condition becomes terminal

Must be signed while individual is competent and witnessed by 2 adults who can not benefit from the death

53
Q

Implied contract

A

Understood without expressed terms

54
Q

Express contracts

A

Stated in distinct and clear language either orally or written

MA Test 1 (1 decks)

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