ME Front Desk

Question 1

How to Greet All Customers?

Answer 1

Hi! Welcome! Are You joining us for a session today?

Question 2

How to Look to All Customers?

Answer 2

Stand up, smile, with eye contact!

Question 3

Front Desk 4 Main Task?

Answer 3

Check Guess In & Out
Answer Phones/Check voicemails
Check e-sign Zip Whip
Fill Out Customer Contact Forum on Drive

Question 4

Phone Greeting?

Answer 4

Thank you for calling Massage Envy Spa Riverside Centeral this is (Sonia) how may I help you?

Question 5

Booking Appointment

Answer 5

Have you been to Massage Envy Before?
I can I have your full name?
What area of focus what you want on your body?
Is there a certain massage therapist you perfer?

Question 6

Scents

Answer 6

Lavander 
Honey Cinnamon 
Stair berry Vanilla
Aloe Breeze
Orange Sage

Question 7

Lotions?

Answer 7

Place 12 drops of a scent into the unscented lotion bottle. Leave at back corner of front desk with the customers full name on it.

Question 8

How to Max out a schedule?

Answer 8

Try to book 2-1 hour services or 1-90 minute services.

Also call customers if they want move thier appointment early or add a extra 30 minutes?

Question 9

Cell Phones?

Answer 9

No cells at the front desk! Only the Clinic cell phone!