MDA 131 Flashcards
in the communication cycle, who decodes the message and who encodes the message?
the receiver decodes and the sender encodes
what is an effective active listener aware of when communicating with a patient?
body language and facial expressions
when an MA is conducting a patient interview should medical terminology be used?
no, it can be easily be misunderstood by lay people
how can a MA eliminate hostility based on personal bias?
by recognizing personal bias prejudice
who usually influences the patient’s more, family or healthcare team?
the family
where do “safety needs” appear on Maslows Hierarchy?
no food and water are: 2nd bottom of the hierarchy
identify the 5 stages of grief
denial, anger, bargaining, depression, acceptance
always follow up verbal instructions with what?
written instructions
identify the steps in the education process, know the order
assessment, planning, implementation, evaluation, and documentation
what would be the most appropriate action when a patient you are education becomes unwell during the process and is no longer able to to give their full attention?
ask if they need a break or they would rather re-schedule
an effective therapeutic communicator will be aware of verbal and ______ communication
nonverbal; cultural differences and biases and prejudices (personal and Patient)
what are some tips that could be given to an elderly patient and their family to create a safer environment and lessen the chance of an accidental fall?
to wear shoes that have non-skid soles and offer stability
what is the best route to take when you are unable to answer a patients questions?
ask the physician or nurse to clarify
when creating an education plan who should be involved in the planning for the best outcome?
the patient
during the assessment phase of the educational plan what information is gathered?
the patient’s healthcare needs
how should an MA speak to a child who has a disease that requires an educational process? Should fear be used?
at the appropriate age level with honesty. No, never. The patient should never feel threatened
what information should be given to a patient who is receiving a new medication?
the dosage, a phone number to reach someone if they have questions, and activities to avoid
open ended questions
can you describe your pain?
closed ended questions
does your foot hurt?
nonverbal communication
facial expressions and body language
prejudice
preconceived idea or judgment
bias
personal value or belief
defense mechanism
it is the act or technique of coping mechanisms that reduce anxiety generated by threats from unacceptable or negative impulses
non compliance
ignoring or refusing to follow medical advice or prescribed orders
describe the appropriate way to communicate with a hearing impaired person
enunciate clearly while talking to the patient in direct light
describe the best way to handle an angry or irritate patient
attempt to calm and reassure the patient
what is the most appropriate way to handle a patient who is upset about a prolonged wait time?
ask the patient if they would like to reschedule or continue to wait
how do you handle friends and family who are calling to enquire about a patient’s health?
tell them due to privacy laws you are unable to give out any information
list some of the most common topics in a medical office requiring patient education
smoking cessation, diabetes management, and heart health
what are some actions an MA can take to encourage compliance to patient education
include family members, give written material, and be a role model and follow education process
staying calm when a patient becomes angry is a good example of _____?
professionalism
what nutrient gives the most calories per gram?
fat
what are the building blocks of protein?
amino acids
what nutrients are considered non-energy items?
minerals, water, and vitamins
sodium and potassium are two common minerals that are also known as ______?
electrolytes
individuals with gastrointestinal disorders often have been lacking in what nutrient?
fiber
during what body changes is the basal metabolic rate increased?
rapid growth periods
list fat soluble and water soluble vitamins
fat soluble are A, D, E, & K: water soluble are B & C
is it appropriate to involve a patient in the treatment plan?
yes
diabetic patients are often given a specific diet and exercise plan, what can the family members do to help the patient comply with the instructions?
encourage the patient to comply with the doctors instructions and be supportive to the patient to make good health decisions
are beans a complete protein?
no they are incomplete
folate has been found to reduce the risk of __________ in newborns
neural tube defects
what is Abraham Maslow best known for?
as the originator of the hierarchy of needs
list 10 barriers to effective therapeutic communications:
cultural, age, gender, economic, education, life experience, bias, prejudice, defense mechanism, and human needs
