McDonalds Flashcards
Cooking temperature and minimum time for round eggs?
129’C & 150 seconds
UHC holding time for muffins, Flatbread and Sausage
15 minutes, 15 minutes, 60 minutes
Cooking temperature and minimum cook time for
sausage patties?
218’C/1770C &
63 seconds
Cooking temperature & time for hash browns?
175’C & 180 seconds
DCFT toaster temperature and compression setting?
281’C and 3B
What is the tempering time for cheese/sauce tubes
and vegan cheese?
2 hours
What is the tempering time for lettuce ?
1 hour
What is the primary reason for using FIFO system ?
Reduce waste
What gloves do you use for ice and shake mix handling,
and can you explain procedure ?
Wash hands and then put
on clear gloves.
Can you explain how to make up dehydrated onions?
Fill pot with water, empty
packet, lid, stickered,
chilled, 2 hour prep, drain
before use
Can explain Be well served—MFY/BDAP/DT/Delivery
Always staying stocked up, dips, condiments, etc.
Minimum cook temperatures & time for 10:1 meat?
218’C/177’C
Garland (Big Grill) 47 / Taylor (2+1) 40
Minimum cook time for 4:1 meat ?
Garland (Big Grill) 114 Taylor (2+1) 108
What is the internal temperature range of cooked meat?
How many patty must be between these temp for
10:1/4:1
70’C – 78’C
4 out of 6 10:1
3 out of 4 4:1
What is the maximum run size / removal time for 10:1 ?
6 / 18 seconds
How do you identify dehydrated meat patties?
excessive ice crystals and
brown/grey in colour
What is the cook time/temperature for French Fries?
180 seconds/168’C
What is the cook time/temperature for Chicken
Nuggets?
195 seconds/182’C
What is the UHC temperature for chicken products?
93’C
What is the cook time and resting time for apple pies?
5 min 55 seconds / 10 mins
How do you store Veggie goujons?
In a pot using melt resistent glove
When should you react to the initiator screen?
Within 5 seconds
When should the order be served off the screen?
When the assembler takes control
When should the secondary initiation point be turned
on?
When the fifth person is positioned
What is the target assembly time for MFY Line?
35-50 seconds
Who is the final check of quality?
Finisher
How can you tell the difference between diet coke and
coke zero?
1 button for diet and 2 for zero
What amount of toppings do you put on a large flurry
and a mini flurry?
2 for large and 1 for mini
What are the correct procedures for cream and drizzle?
Shake cream 3 times and
M for drizzle
McFlurry procedures
Stir through
What is the 4 step customer recovery method?
listen, ask questions,
sympathise, fix it now
What are the 4 components that make up a Customers
experience?
Welcome, connect,
deliver, farewell
What goes in the table service apron?
10p dips, salt, pepper,
sugar, sweetener
What is the target restaurant time for McDelivery?
5 Mins
What procedure should you follow if an order has multi-
ple food/drink bags for a McDelivery order?
Print out enough pick tick-
ets or write it on the bag.
What is the McDonalds target for OEPE
120 Seconds
What is the target time for order taking and cash?
30/20 seconds
What is the target time for presenting an order?
20 seconds
What are the 3 W’s when pulling a car forward?
Where, When, Why
What is biggest opportunity in Customer Satisfaction?
Order accuracy
How many napkins do you give out per item?
1 Napkin per item
What is the 4 step cleaning method?
Wash/rinse/sanitise/air dry
How often should melt resistant gloves be changed?
2 hours/Torn
Temperature ranges for chiller/freezer
2’C - 4’C/-18’C - -23’C
Can understand and explain food safety standards
with regards to beef integrity checks?
FS—above 70
Quality—4/6 10:1, 3/4 4:1 between 70 & 78
visual—no pink
Where do you report a hazard in your restaurant?
hazard reporting sheet
What is the DFS procedure for the first run of Plant
patties or fish products?
First run probed/recorded and
at least 2 products in the first
run for fish, plant—1,2,3
Can explain what to do in a food safety emergency.
Tell manager and refer to intranet.
Can you explain how to use the non-food spill kit
Card in the box
Can you explain the sickness policy?
48 hours after last symptom
What is the make it promise?
Make it right/special/fast
= feel good moments
What is the 3 step Training Method?
See it, Try it, Check it
What are the 4 different roles of a Crew Trainer?
coach, teacher, role
model, expert
What are the McDonalds Values?
Serve, Inclusion, Integrity,
Community and Family
What 2 SOC’s must be completed before a new
employee can work the floor?
Safety&Security and
Hygiene Food Safety
How often should Safety & Security/Hygiene & Food
Safety SOC’s/online test be completed?
12 months
What are the 4 stars?
Hospitality, Cleanliness,
Quality and Service
What are the initial elearnings you must complete
SRI/Workplace violence/allergen/Creating belong-
ing
