MB300 - Deck 1 Flashcards
Benefits of Omnichannel applications?
(MB-300 M1 Intro - Unit 1)
Turn single interactions into recurring engagements
Benefits of Intelligent services
(MB-300 M1 Intro - Unit 1)
Provide prescriptive guidance to help drive better business outcomes.
Benefits of Integrated cloud platform
(MB-300 M1 Intro - Unit 1)
Unify people, processes, and data for a 360-degree view of customers and operations.
What combination of Microsoft technologies creates a set of purpose-built applications with threaded intelligence to connect front-office and back-office functions through shared data?
(MB-300 M1 Intro - Unit 1)
Unified Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) within Dynamics 365 and Microsoft Power Platform
Microsoft’s rich analytical capabilities provide organizations?
(MB-300 M1 Intro - Unit 1)
Deep insights into each functional area of their business
What combination of Microsoft technologies help simplify the process of creating apps and sharing data across all Dynamics 365 applications.
(MB-300 M1 Intro - Unit 1)
Unified Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) within Dynamics 365 and Microsoft Power Platform
How did Dynamics 365 Revolutionizes CRM and ERP? by applying intelligence to all forms of data.
This enables organizations to evolve from reactive business decisions to proactive insights that
empower your employees to accelerate business results.
(MB-300 M1 Intro - Unit 1)
By applying intelligence to all forms of data.
Enables organizations to evolve from reactive business decisions to proactive insights (that
empower employees to accelerate business results.)
What are the Finance Apps
(MB-300 M1 Intro - Unit 1)
- Dynamics 365 Finance
- Dynamics 365 Commerce
- Dynamics 365 Human resources
What are the Customer Engagement Apps
(MB-300 M1 Intro - Unit 1)
- Sales
- Customer Service
- Field Service
- Marketing
Dynamics 365 is the world’s connected business cloud is designed to help?
(MB-300 Intro - Unit 1)
better understand your business and act strategically to be successful.
Who/What is Business Central designed for?
(MB-300 M1 Intro - Unit 1)
Small and medium size organizations can run their entire business to an ERP solution for supply chain management.
What allow organizations to digitally transform their organization
(MB-300 M1 Intro - Unit 2)
Dynamics 365 business applications
What is Digital transformation
(3 things)
(MB-300 M1 Intro - Unit 2)
- integration of digital technology into all areas of a business
- Removes complexity of separate customer relationship management (CRM) and enterprise resource management (ERP) systems by creating modern, modular business applications that work together on a single platform
- Gives organizations the flexibility to adopt technology when they need it to help improve business outcomes.
What is the goal of digital transformation
(MB-300 M1 Intro - Unit 2)
- Change how organizations operate and deliver value to customers.
What can Anomaly detection model in Azure do
(MB-300 M1 Intro - Unit 2)
Can predict an impending failure,
I.e. Milling machine in factory sending continuous stream of information about use/health of device tp Azure detection model. Azure can predict the machines failure based on data,
What does digital feedback loop refer to?
(MB-300 M1 Intro - Unit 2)
The framework used to highlight how digital transformation is enabled.
What is at the center of the digital feedback loop
(MB-300 M1 Intro - Unit 2)
Data
Data emerges from everything. Every product is interwoven with telemetry and the ability to collect data.
What can organizations gain from taking advantage of D365 Business Applications (as shown on digital feedback loop)
(MB-300 M1 Intro - Unit 2)
- Engage customers and build relationships (Customers)
- Optimize operations (Assets?)
- Empower employees (People)
- Transform products and services (Products)
What are the 3 major elements of the Data first driven Digital Feedback Loop
(MB-300 M1 Intro - Unit 2)
- Data: Capture Digital Signals across business
- Intelligence: Connect & Synthesize data
- Action: Improve business outcomes
What are the four corners of the business
(MB-300 M1 Intro - Unit 2)
- ) Customer
- ) People
- ) Products
- ) Assets
What was the frame/thesis that Microsoft used when they set up to build their product
(MB-300 M1 Intro - Unit 2)
Digital Feedback Loop
Describe Microsoft Data Storage
(MB-300 M1 Intro - Unit 2)
- Planet scale footprint of data center capacity
- Massive scale data storage
- More regions than AWS, GCP and Google combined
- Exabyte class data storage scale
What do Azure Intelligence Platform and Azure Application Platform allow you to do?
(MB-300 M1 Intro - Unit 2)
Take data turn it into insight and predictions so they can act
What is power platform for?
(MB-300 M1 Intro - Unit 2)
Allows citizen developers (non-developers or developers), a low code no code way to develop applications
What is the Industries only comprehensive/wholistic left to right business application family (sister services)
(MB-300 M1 Intro - Unit 2)
Office 365 and Dynamics 365
What is App Source
(MB-300 M1 Intro - Unit 2)
- Microsoft’s ISV marketplace
- 10s of thousands of applications from ISVs that have built up on top
Microsoft Office helps you?
(MB-300 M1 Intro - Unit 2)
- Communicate
- Collaborate
- Create
Dynamics 365 Functions across
(MB-300 M1 Intro - Unit 2)
- Sales
- Service
- Operations
- Finance
- Talent
- Commerce
From Bottom up what are the unified family of solutions Microsoft built (viewed as laying on top of digital feedback loop)
(MB-300 M1 Intro - Unit 2)
- Data
- Azure
- Power Platform
- Office 365 + Dynamics 365
- App Source (ISV Applications)
What are the Model-driven apps
(MB-300 M1 Intro - Unit 2)
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Marketing
What is Dynamics 365 Sales (7 things)?
(MB-300 M1 Intro - Unit 3)
- Build strong relationships w customers,
- take actions based on insights,
- close sales faster.
- keep track of your accounts and contacts,
- nurture sales from lead to order,
- create sales collateral, and create marketing lists and campaigns. f
- follow service cases that are associated with specific accounts or opportunities.
What is Dynamics 365 Customer Service ? (3 things)
(MB-300 M1 Intro - Unit 3)
- Allows you to earn customers for life.
- Build great customer relationships by focusing on excellent customer satisfaction
- features and tools help you manage the services that you provide to customers.
What is Dynamics 365 Field Service ? (2 things)
(MB-300 M1 Intro - Unit 3)
- Helps you deliver on-site service to customer locations.
- Combines workflow automation, scheduling algorithms, and mobility to help you set up mobile workers for success when they’re on site with customers fixing issues.
What is Dynamics 365 marketing? (3 thngs)
(MB-300 M1 Intro - Unit 3)
- Marketing-automation application helps turn prospects into business relationships.
- User-friendly app that works seamlessly with Dynamics 365 Sales, and has built-in business intelligence.
- Use Marketing to create graphical email messages, share information across sales and marketing teams, and more.
What are the Finance and Operations Apps
(MB-300 Intro - Unit 3)
- Dynamics 365 Commerce
- Dynamics 365 Finance
- Dynamics 365 Human Resources
- Dynamics 365 Supply Chain Management
What is Dynamics 365 Commerce (5 things)
(MB-300 M1 Intro - Unit 3)
- Delivers a comprehensive, omnichannel solution that unifies back-office, in-store, call center, and digital experiences.
- Enables you to build brand loyalty through personalized customer engagements,
- Increase revenue with improved employee productivity,
- Optimizes operations to reduce costs,
- Drive supply chain efficiencies.
What does omnichannel mean?
(MB-300 M1 Intro - Unit 3)
s a multichannel approach to sales that seeks to provide customers with a seamless shopping experience, whether they’re shopping online from a desktop or mobile device, by telephone, or in a brick-and-mortar store.
What is Dynamics 365 Finance? (4 things)
(MB-300 M1 Intro - Unit 3)
- Helps automate and modernize global financial operations.
- Helps monitors performance in real time, predicts future outcomes, and makes data-driven decisions to drive business growth.
- Used to drive strategic financial decisions with AI
- Unifies and automates financial processes to reduce operational expenses, and decrease global financial complexity and risk.
What is Dynamics 365 Human Resources?
(MB-300 M1 Intro - Unit 3)
- Streamlines many recordkeeping tasks and automates several staffing processes ( including employee retention, benefits administration, training, performance reviews, and change management. )
- Also provides a framework for human resources staff to manage areas of oversight.
Which record keeping tasks and processes does D365 Human Resources streamline?
(MB-300 M1 Intro - Unit 3)
- employee retention
- benefits administration
- training
- performance reviews
- and change management
What is D365 Supply Chain Management (8 things)
(MB-300 M1 Intro - Unit 3)
- Helps transform your manufacturing and supply chain operations.
- Uses predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management.
- Maximizes operational efficiency, product quality, and profitability.
- Used to innovate with intelligent manufacturing operations
- Modernizes warehouse management
- Optimizes production performance
- Maximizes the life of your assets,
- Automate and streamlines supply chain.
D365 Supply Chain Management uses predictive insights and intelligence from AI and the Internet of Things (IoT) across what areas? management.
(MB-300 M1 Intro - Unit 3)
- Planning
- Production
- Inventory
- Warehouse
- Transportation
What business process does Business Central manage
(MB-300 M1 Intro - Unit 3)
- Finance
- Manufacturing
- Sales
- Shipping
- Project Management
- Services
- and more
Adobe Experience Cloud (overview info)
(MB-300 M1 Intro - Unit 3)
- Delivers exceptional customer experiences.
- Transform customer journey and improve sales and marketing return on investment (ROI) when you combine Microsoft Dynamics 365 with Adobe Experience Cloud solutions.
AI Builder (overview info)
(MB-300 M1 Intro - Unit 3)
- Allows everyone to work with AI.
- Gives everyone in organization the ability to add AI capabilities to the apps they create and use, regardless of their technical experience.
Azure DevOps (3 high level purposes from Overview)
(MB-300 M1 Intro - Unit 3)
- A compound of development (Dev) and operations (Ops), DevOps is the union of people, process, and technology to continually provide value to customers.
- Azure DevOps enables formerly siloed roles, such as development, IT operations, quality engineering, and security, to coordinate and collaborate to produce better, more reliable products.
- By adopting a DevOps culture along with Azure DevOps practices and tools, teams gain the ability to better respond to customer needs, increase confidence in the applications that they build, and achieve business goals faster.
Dynamics 365 Customer Insights (from overview)
(MB-300 M1 Intro - Unit 3)
- Uses an intuitive and flexible customer data platform to unlock insights and power personalized customer experiences.
- Unifies all customer data across the full range of sources to get a single view of customers.
Dynamics 365 Customer Voice (from overview)
(MB-300 M1 Intro - Unit 3)
- Enterprise survey solution (Simple but powerful).
- Lets you capture, analyze, and act on customer and employee feedback
Dynamics 365 Fraud Protection (from overview)
(MB-300 M1 Intro - Unit 3)
Helps protect your e-commerce business, and your customers, against fraud to help decrease costs, achieve higher revenue, and improve your customers’ shopping experience.
Dynamics 365 Remote Assist (from overview)
(MB-300 M1 Intro - Unit 3)
- Helps you work together from anywhere.
- Allows technicians to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.
Dynamics 365 Virtual Agent for Customer Service (from overview)
(MB-300 M1 Intro - Unit 3)
- Provides exceptional customer service with intelligent, adaptable virtual agents.
- Enables customer service experts to create and enhance bots with AI-driven insights.
LinkedIn Sales Navigator (from overview)
(MB-300 M1 Intro - Unit 3)
- Unifies the selling experience around relationships.
- Microsoft Relationship Sales brings together LinkedIn Sales Navigator and Microsoft Dynamics 365 Sales to empower your sellers to drive a more personalized and meaningful engagement with buyers.
Microsoft Power Apps portals (from overview)
(MB-300 M1 Intro - Unit 3)
Allows anyone, whether inside or outside your organization, to interact with Dataverse data by using portals.
Microsoft Power BI (from overview)
(MB-300 M1 Intro - Unit 3)
Enables everyone at every level of your organization to make confident decisions by using up-to-the-minute analytics.
Telemetry
(MB300- M1Intro - Unit 2 - internet definition)
Automatic measurement and wireless transmission of data from remote sources.
In general, telemetry works in the following way,:Sensors at the source measure either electrical data (such as voltage or current) or physical data (such as temperature or pressure). These measurements are converted to specific electrical voltages. A multiplexer combines the voltages, along with timing data, into a single data stream for transmission to a remote receiver. Upon reception, the data stream is separated into its original components and the data is displayed and processed according to user specifications.
What is AI
(MB-300 M1 Intro - Unit 4)
Artificial intelligence
A set of algorithms that computers use to analyze data and make a conclusion
What can AI do?
(MB-300 M1 Intro - Unit 4)
- Train itself.
- Arrive at a conclusion based on available data.
- Can be trained with repeated feedback and adjustments.
What data can be used by AI?
(MB-300 M1 Intro - Unit 4)
- Internal
- External (cloud)
What is involved in unification for AI
(MB-300 M1 Intro - Unit 4)
CUSTOMER INSIGHTS
- Demographic
- Ingest
- Map and Match
- Transactional
- Enrich
- Behavioral
- Conflate
What is Conflate
(In terms of AI)
(MB300-M1 Intro - Unit 4 - Internet definition)
Conflate is a more formal way to say “mix together,” and it’s typically used for texts or ideas.
You probably wouldn’t say you conflated the ingredients for a cake, but if you blended two different stories together to make a new one, conflate would work.
In an image of AI running on Microsoft Dataverse to support dynamics what is in Insight section
(MB-300 M1 Intro - Unit 4)
Analytics
Artificial Intelligence (AI)
Machine Learning (ML)
In an image of AI running on Microsoft Dataverse to support Dynamics 365 what is in the Action Section
(MB-300 M1 Intro - Unit 4)
- Process Optimzation, automation and Visualization
- Power Aps
- Power BI
- Microsoft Flow
- Systems of Engagement
- Finance
- Marketing
- Customer Service
- Sales
- Filed Service
- Supply Chain Mgmt
- Talent
- Retail
AI can be considered through these three things
(MB-300 M1 Intro - Unit 4)
- Reasoning
- Understanding
- Interacting
In terms of AI what is REASONING
(MB-300 M1 Intro - Unit 4)
AI takes substantial data and adds logic so that you can understand it and make decisions based on that data.
In terms of AI what is UNDERSTANDING
(MB-300 M1 Intro - Unit 4)
AI helps people understand and interpret the data of their environment and their world
In terms of AI what is INTERACTING
(MB-300 M1 Intro - Unit 4)
AI extends human ingenuity and lowers barriers between humans and machines. It allows machines to communicate with humans in a more natural way by recognizing human speech patterns
What is an example of AI Reasoning
(MB-300 M1 Intro - Unit 4)
given performance data, AI could learn to find warning signs that a piece of equipment is likely to fail. AI continues to learn and become more accurate over time as you keep feeding it more data
What is an example of AI UNDERSTANDING
(MB-300 M1 Intro - Unit 4)
given performance data, AI could learn to find warning signs that a piece of equipment is likely to fail. AI continues to learn and become more accurate over time as you keep feeding it more data
What abilities does AI Builder give to users in an organization
(MB-300 M1 Intro - Unit 4)
Ability to add AI capabilities to the apps that they create and use, regardless of their technical abilities.
What is AI Part of and what is required for it to work
(MB-300 M1 Intro - Unit 4)
Part of Microsoft Platform
Requires use of Dataverse
What gives businesses in-depth insights and can make each touchpoint more relevant and responsive with data-driven insights into customer needs and behaviors
(MB-300 M1 Intro - Unit 4)
Artificial Intelligence (AI)
What does D365 Fraud Protection Use to protect your e-commerce business, and your customers, against fraud.
(MB-300 M1 Intro - Unit 4)
Artificial Intelligence (AI)
What do D365 Sales and Dynamics 365 Sales Insights use to increase sales and improve decisions
(MB-300 M1 Intro - Unit 4)
Artificial Intelligence (AI)
What are the benefits of using D365 Fraud Protection
(MB-300 M1 Intro - Unit 4)
- helps decrease costs
- achieve higher revenue
- Improve your customers’ shopping experience.
What are the benefits of using D365 Fraud Protection
(MB300-Intro - Unit 4 )
You can win more deals by enhancing each
- customer interaction,
- sales activity,
- and business decision
with sales intelligence.
How does Dynamics 365 Virtual Agent In Dynamics 365 Customer Service use AI?
(MB-300 M1 Intro - Unit 4)
- AI is used to provide exceptional customer service with intelligent, adaptable virtual agents.
- Enable customer service experts to create and enhance bots with AI-driven insights to drive productivity.
- ie chat bots
How does Dynamics 365 Customer Service Insights In Dynamics 365 Customer Service use AI?
(MB-300 M1 Intro - Unit 4)
Uses AI to make better decisions and proactively improve customer satisfaction with things like
KPI Summaries , Emerging topics, Case breakdowns, case tracking
How does Dynamics 365 Customer Service Insights In Dynamics 365 Customer Service use AI?
(MB300-Intro - Unit 4 )
- Uses AI to create an intuitive and flexible customer data platform that unlocks insights and powers personalized customer experiences.
- Unifies all customer data across the full range of sources to get a single view of customers.
- Includes things like Timeline for emails, brand affinities, Interests, average online spend, churn risk
What is mixed reality
(MB-300 M1 Intro - Unit 5)
- result of blending the physical world with the digital world
- next evolution in human, computer, and environmental interaction
What advancements made mixed reality possible
(MB-300 M1 Intro - Unit 5)
advancements in
- computer vision
- graphical processing power
- display technology
- and input systems
What are the three main components of mixed reality
(MB-300 M1 Intro - Unit 5)
- Human input
- Computer processing
- Environmental input
How are human inputs collect for mixed reality
(MB-300 M1 Intro - Unit 5)
Through human-computer interaction (HCI) through various means such as
- keyboards
- mice
- touch
- ink
- voice
- Kinect skeletal tracking.
What is PERCEPTION in mixed reality?
(MB-300 M1 Intro - Unit 5)
The interaction between computer and environments
How is PERCEPTION created in mixed reality?
(MB-300 M1 Intro - Unit 5)
by capturing environmental input such as
- head tracking
- surfaces (spatial mapping)
- boundaries (spatial understanding)
- ambient lighting
- environmental sound
- object recognition
- and location
Combining HCI with perception provides the opportunity to create what?
(MB-300 M1 Intro - Unit 5)
True mixed reality experiences
What is HCI the abbreviation for?
(MB-300 M1 Intro - Unit 5)
Human-computer interaction
What ae the polar ends of the Mixed reality spectrum
(MB-300 M1 Intro - Unit 5)
- Physical Reality (where humans exist)
- Digital Reality
What is Near physical reality
(MB-300 M1 Intro - Unit 5)
Users remain present in their physical environment and are never made to believe that they have left that environment.
What is Near digital reality
(MB-300 M1 Intro - Unit 5)
Users experience a fully digital environment and are unaware of what occurs in the physical environment around them.
What is Fully mixed reality?
(MB-300 M1 Intro - Unit 5)
Experiences blend the real world and the digital world. User has a mix of both
What mixed reality strategy does Microsoft use to solve real world problems.
(MB-300 M1 Intro - Unit 5)
fully mixed reality, providing a fully immersive mixed reality experience
What forms can Microsofts mixed reality experiences come in?
(MB-300 M1 Intro - Unit 5)
- augmented training experiences
- virtual product design,
- virtual collaboration with colleagues.
What are Holographic Devices
(MB-300 M1 Intro - Unit 5)
Devices characterized by the device’s ability to place digital content in the real world,
ie. Microsoft HoloLens.
What are Immersive Devices
(MB-300 M1 Intro - Unit 5)
Devices characterized by the device’s ability to place digital content in the real world,
ie. Microsoft HoloLens.
What are the Microsoft tools for collaboration in mixed reality
(MB-300 M1 Intro - Unit 5)
- Microsoft HoloLens
- Dynamics 365 Guides
- Dynamics 365 Remote Assist
What benefits do employees get from using HoloLens?
(MB300-Intro - Unit 5 )
- can work smarter
- view mixed reality
- troubleshoot, repair, and perform with confidence and speed.
- Can move freely and pull critical information into view and stay focused on the task, with their hands free to do the work.
What is Dynamics 365 Guides and what are the benefits?
(MB-300 M1 Intro - Unit 5)
- mixed reality tool for learning
- Improve training effectiveness and understand how employees are performing
What is Dynamics 365 Remote Assist and what are the benefits?
(MB-300 M1 Intro - Unit 5)
- Mixed reality tool for instant collaboration
- Improve training effectiveness Help employees work together even when they’re worlds apart
What are the primary navigation concepts in Finance and Operations apps
(MB-300 M2 Navigation - Unit 1)
- Dashboard
- Navigation pane
- Workspaces
- Tiles
- Navigation search
What does Calendar section on default dashboard contain that is useful to a user
(MB-300 M2 Navigation - Unit 1)
View Work Items assigned to that user (from users perspective view of my work items)
What can you do by selecting a date on the Calendar located on default dashboard ?
(MB-300 M2 Navigation - Unit 1)
- Can select a date to change session date which you normally would not do
Where are User’s Options (navigation options) changed/configured
(MB-300 M2 Navigation - Unit 1)
- Gear for settings
Where can the user modify in User Options
(MB-300 M2 Navigation - Unit 1)
- Visual (Color, grid size)
- Preferences (start up company, page, view)(language, date time)(enable document handling, Auto update query parms) (Accessibility enhanced tabs)
- Account
- Workflow
Where can you find your favorites in F&O
(MB-300 M2 Navigation - Unit 1)
Navigation Pane on Left
Where can you find your favorites in F&O
(MB-300 M2 Navigation - Unit 1)
Navigation Pane on Left
What will select Recents in the navigation pane show you?
(MB-300 M2 Navigation - Unit 1 & 2)
The 10 most recent screens the user has been to will be displayed
NOTE
This section is auto populated with links to the areas in the system that have been viewed most recently.
What are the 5 high level things you can select from the Navigation pane
(MB-300 M2 Navigation - Unit 1 & 2)
- Home (Main Menu element)
- Workspaces (Main Menu element)
- Modules (Main Menu element)
- Favorites
- Recent
What are the Two ways to get to your home screen
(MB-300 M2 Navigation - Unit 1)
- Select Finance and Operations on the left side of the Navigation bar at the top of the screen
- Select home on Navigation Pane
What is the dashboard primarily made up of?
(MB-300 M2 Navigation - Unit 2)
Workspace Tiles
What is a TILE?
(MB-300 M2 Navigation - Unit 2)
- A Rectangular button that behaves like a menu item button
- Used to navigate to, or open pages
- Tiles can also display relevant data, such as counts or key performance indicators (KPIs).
- A tile can include images that provide you with additional visual context.
What are the four collapsible sections of the Navigation Pane
(MB-300 M2 Navigation - Unit 2)
- Favorites
- Recent
- Workspaces
- Modules
How do you mark a Favorites page
(MB-300 M2 Navigation - Unit 2)
Provides quick access to the list of pages the user has explicitly marked as a favorite.
What is purpose of Favorites section of Navigation Pane
(MB-300 M2 Navigation - Unit 2)
Click the star icon next to the page in the navigation pane.
What is purpose of Workspaces section of Navigation Pane
(MB-300 M2 Navigation - Unit 2)
Displays set of workspaces a user has access to and can be used to navigate to those Workspaces
What is purpose of Modules section of Navigation Pane
(MB-300 M2 Navigation - Unit 2)
- Displays set of modules a user has access to
- Clicking on a module will open right side of action pane where you can navigate to page in the module
How can you open (expand/collapse) the Navigation Pane (not options in pane the actual pane)
(MB-300 M2 Navigation - Unit 2)
Show navigation pane button under the navigation bar
(icon above home button)
How can you navigate to Office 365 from F&O
(My observation)
Use icon at very top of navigation are next to the Finance and Operations button
What are Workspaces?
(MB-300 M2 Navigation - Unit 2)
- Activity-oriented pages designed to increase productivity by providing information that answers the most pressing activity-related questions.
- Used to store more frequent tasks
Access to the various workspaces depends on?
(MB-300 M2 Navigation - Unit 2)
The roles that users have in the organization.
What are the 3 ways to navigate to a workspace
(MB-300 M2 Navigation - Unit 2)
The roles that users have in the organization.
What do Workspaces contain?
(MB-300 M2 Navigation - Unit 2)
Sections of content that are relevant to the task for which the workspace is intended
- Tiles
- Lists
- Optional sections for charts and graphs
- Links
Do workspaces have a data source?
(MB-300 M2 Navigation - Unit 2)
NO
If content requires a data source, it can be updated to include that
How do workspaces enhance productivity?
(MB-300 M2 Navigation - Unit 3)
- 360-degree view of activities - eliminates of reduces navigation time
- Provides at a glance view to Answers specific questions
- Are there urgent cases waiting for me
- Are the cases going to be easy or difficult
- How much work do I have
- Provides insight
- Compares multiple data sources.
- Offers big picture view across modules that would be cumbersome to achieve using lists in specific modules.
- Navigates by data
- Limits amount of filtering needed to find results
- Direct access to tasks
- Tasks can be performed directly from the workspace.
How do you add a custom list to a WorkSpace?
(MB-300 M2 Navigation - Unit 3)
- Navigate to screen with grid you want to add to Workspace
- Create Filtered List
- Save list as a view
- Select Option from Action Pane
- Select Add to Workspace
- Select Workspace
- Select Tile, Link or List as Type
What are the filtering options in F&O?
(MB-300 M2 Navigation - Unit 4)
- Filter Pane
- Quick Filter
- Grid column/header filter/sorting
- Advanced Filter/sort
What is a Filter Pane
(MB-300 M2 Navigation - Unit 4)
- Filter panes are easy-to-use interfaces for filtering full page lists/grids.
- Filter panes are inline panes that slides in from left side of screen and pushes page content to the right, so users can see the data they want to filter.
- Filter panes can be hidden/shown by clicking the system-defined Show filters button on the left side of the page that contains your grid (ie All Vendors Page).
- Filter pane remains visible until user navigates to a new page or Hides the filter.
How do you access a filter pane, when you want to filter a grid?
(MB-300 M2 Navigation - Unit 4)
Filter panes can be hidden/shown by clicking the system-defined Show filters button on the left side of the page that contains your grid (ie All Vendors Page).
What is a QuickFilter?
(MB-300 M2 Navigation - Unit 4)
- QuickFilter is a modeled control that can be associated with any F&O grid
- User starts to type n filter control and, a column drop-down menu appears so user can select column to be filtered
- Developer can specify a default column
- If no default column is specified, default is first field that can be filtered.
Describe Grid column header filtering/sorting?
(MB-300 M2 Navigation - Unit 4)
- QuickFilter is a modeled control that can be associated with any F&O grid
- User starts to type n filter control and, a column drop-down menu appears so user can select column to be filtered
- Developer can specify a default column
- If no default column is specified, default is first field that can be filtered.
What does an Asterisk represent when filtering?
(MB-300 M2 Navigation - Unit 4)
Indicate that any value before or after this point is valid
Must be used with Matches operator. Otherwise it is interpreted as a literal.
What is the search mechanism for?
(MB-300 M2 Navigation - Unit 5)
Finding and navigating to pages and workspace on the navigation pane and dashboard.
Search mechanism’s search keywords are matched to?
Navigation elements and corresponding path
How do you search by Form name and what do the results show?
(MB-300 M2 Navigation - Unit 5)
- Use search field and type in “form:” followed by the form name (i.e. form:vendInvoice)
- search list will populate with pages using the specified form
What are the two specific ways to search?
(MB-300 M2 Navigation - Unit 5)
- Keywords
- Form Names
What are the results of a keyword search?
(MB-300 M2 Navigation - Unit 5)
- Partial and complete matches to the keyword
- Navigation path for the matches
What are the two important things to remember about using search?
(MB-300 M2 Navigation - Unit 5)
- Search feature locates pages not specific data or actions.
- Results will include partial hits with navigation path.
Ie “receivable” will include a larger number of hits vs “all purchase orders” because “receivable” is included in navigation path for multiple pages.
What is the maximum number of records the search functionality can/will display?
(MB-300 M2 Navigation - Unit 5)
10 items
How do the F&O apps expose commands?
(MB-300 M2 Navigation - Unit 5)
On action panes
What/where are the action panes
(MB-300 M2 Navigation - Unit 5)
- Action panes expose commands
- Standard action pane is at top of the page
- Action panes are also displayed as toolbars that appear in various sections of a page
What is the action search feature and where do you find it?
(MB-300 M2 Navigation - Unit 5)
- Action search field is a magnifying glass icon on the action pane of a page
- It can be used to:
- Search for and run a button from any visible Action Pane.
- find and run actions on a page
How do you perform and action search
(MB-300 M2 Navigation - Unit 5)
- Action search field is a magnifying glass icon on the While on a page, select the Action search field (magnifying glass icon)
- Type all or part of the name for button/action to be run or search using words from button’s “path.”
- Select button in results list using your mouse or keyboard
or
Start action search by pressing Ctrl+’ or Alt+Q.
How do you many matching characters do you need before action search will return result?
(MB-300 M2 Navigation - Unit 5)
Typically, a button will appear after you’ve typed two to four characters that match.
How do you many matching characters do you need before action search will return result?
(MB-300 M2 Navigation - Unit 5)
Typically, a button will appear after you’ve typed two to four characters that match.
What happens after an action search completes the selected action.\
(MB-300 M2 Navigation - Unit 5)
If run from icon, focus is returned to your last position on page,
If run from short cut you will need to press shortcut keys again to return focus to last position on page,
What are the 4 Views in Pages and List Pages
(MB-300 M2 Navigation - Unit 6)
- Grid view
- Details view
- Line view
- Header view
How is Grid View Useful
(MB-300 M2 Navigation - Unit 6)
- Useful for updating multiple records at the same time.
- Grid view in a list page can be used to update data on each line instead of Opening page to update the information on each record.
What is the Detail view and what is it used for?
(MB-300 M2 Navigation - Unit 6)
- Available on any page that shows Grid view by default.
- Used to review data for a single item selected by users.
- Provides details considered standard information for the creation of a new record.
What is the Line view and what is it used for?
(MB-300 M2 Navigation - Unit 6)
- Useful for reviewing details of a single item in the system
- like a single purchase order or customer.
- Provides additional FastTabs and information.
What is the Header view and what is it used for?
(MB-300 M2 Navigation - Unit 6)
- Useful for looking at higher-level details of a single record.
- Can be used to enter default values and perform bulk update of lines on some page types (like purchase orders).
- Also a good place to view general information, like the customer details on a customer account.
Why is the distinction between View and Edit mode important?
(MB-300 M2 Navigation - Unit 6)
It helps prevent accidental updates to data in F&O apps.
What does View mode support?
(MB-300 M2 Navigation - Unit 6)
- Review data on a list page or record
- Open related records by using page links
What does Edit mode support?
(MB-300 M2 Navigation - Unit 6)
- Change data directly from the page
- Use links to open related records (like View mode).
What benefits does Dynamics 365 Finance provide?
(MB-300 M3 Finance - Unit 0 Intro and Unit 2)
- Empowers business users to Adapt to rapidly changing business environments.
- Provides everything a business needs to control finances and manage funds with accurate information for financial planning and forecasting
- Helps companies stay up to date with analytics tools.
- Helps companies Accelerate their business growth and elevate their financial performance
What is the core of any business?
(MB-300 M3 Finance - Unit 0 Overview)
Finance
What does Dynamics 365 Finance provide?
(MB-300 M3 Finance - Unit 1 Intro)
- All functionality required to update accounts efficiently and comply with reporting requirements.
- Fast, dependable, and comprehensive accounting, financial reporting, and analysis
How does the functionality in Finance and Operations apps help businesses make better decisions quickly by:
(MB-300 M3 Finance - Unit 1 Intro)
By Bringing together a complete set of adaptable finance capabilities with built-in analytics and intelligence across industries, such as distribution, retail, supply chain, manufacturing, service industries, and public sector.
How does D365 Finance help adapt quickly to changing market demands and accelerate business growth?
(MB-300 M3 Finance - Unit 2 Benefits)
- Providing unified global financials and operations features that empower people to make fast, informed decisions.
- Providing built-in controls, that financial leaders can use to:
- Gain insight into their financial data with 360-degree visibility across all operating units (Ie departments and cost centers)
- Make intelligent decisions that allow them to stay competitive in today’s fast and ever-changing global market.
How does D365 Finance help companies drive margin revenue growth?
(MB-300 M3 Finance - Unit 2 Benefits)
By providing a centralized, global financial management solution that delivers robust financial intelligence and embedded analytics in real time to help increase profitability
The finance interface was designed to run on?
(MB-300 M3 Finance - Unit 2 Benefits)
Any device and platform that supports Microsoft technology including mobile devices.
What do workspaces offer that empowers Finance employees to maximize efficiency for positive business outcomes.
(MB-300 M3 Finance - Unit 2 Benefits)
- intelligent automation
- task prioritization,
- integration with Microsoft 365 applications
What is the most popular tool among finance users?
(MB-300 M3 Finance - Unit 2 Benefits)
Microsoft Excel
How can users leverage Excel from F&O?
(MB-300 M3 Finance - Unit 2 Benefits)
F&O allows Finance Employees to do the following Excel tasks:
- Open data from any page in Finance in Excel
- Manipulate data
- Publish the data back to Finance.
What does Finance provide to help Businesses reduce operational expense by minimizing operational costs across business geographies with:
(MB-300 M3 Finance - Unit 2 Benefits)
(MB-300 M3 Finance - Unit 2 Benefits)
(MB-300 M3 Finance - Unit 2 Benefits)
- financial process automation
- Encumbrance
- budget planning
- budget control,
- three-way matching.
Finance provides asset management functionality that?
(MB-300 M3 Finance - Unit 2 Benefits)
- streamlines asset management
- efficiently track values
- Centralizes and automates processes for managing capitalized assets from acquisition through disposal
- Reduce reporting errors
Name the modules involved in Maximizing Wealth and Profit (as defined in getting started with finance section of MB-300)
(MB-300 M3 Finance - Unit 3 Overview)
- General Ledger Module
- Cash and Bank Module
- Accounts Payable Module
- Accounts Receivable Module
- Budgeting Module
- Sales and Marketing Module
- Inventory Management Module
- Procurement and Sourcing Module
- Cost Management Module
- Cost Control Module
What are the Two primary objectives of a typical financial management system in any company?
(MB-300 M3 Finance - Unit 3 Overview)
- Maximize Profit
- Maximize Wealth
What is meant by maximize wealth?
(MB-300 M3 Finance - Unit 3 Overview)
Earning maximum wealth for shareholders of a company by increasing the market value of shares, which is directly related to the performance of the company.
Why is good cash flow important?
(MB-300 M3 Finance - Unit 3 Overview)
A company must have a good cash flow to pay the daily expenses such as purchase of raw materials, wages, rent, electricity bills, and more.
What opportunities does a company have if they have good cash flow?
(MB-300 M3 Finance - Unit 3 Overview)
The company can take advantage of:
- getting cash discounts on purchases
- making large-scale purchases
- Giving credit to customers
- and more.
What tools does D365 offer that provide insight into a company’s cash and how do they provide value
(MB-300 M3 Finance - Unit 3 Overview)
D365 can project supply, and demand, with built-in intelligent controls like
- Charts
- KPIs (key performance indicators)
- Workspaces
What is the core of Finance
(MB-300 M3 Finance - Unit 3 Overview)
The General Ledger Module
(integrated with other subledgers)
The Cash and Bank Management modules allows companies to?
(MB-300 M3 Finance - Unit 3 Overview)
- manage banks and balances
- reconcile bank statements with the General ledger module.
The Accounts payable module allows companies to?
(MB-300 M3 Finance - Unit 3 Overview)
- Manage vendor
- Manage daily processes such as invoicing and generate payments.
The Accounts receivable module allows companies to?
(MB-300 M3 Finance - Unit 3 Overview)
- Manage customers
- Manage and track daily processes such as invoicing and collecting payments.
(MB-300 M3 Finance - Unit 3 Overview)
(MB-300 M3 Finance - Unit 8 AR)
The Budgeting module allows companies to?
(MB-300 M3 Finance - Unit 3 Overview)
Properly estimate the total financial requirements by determining:
- How much finance is necessary to operate
- Fixed and working capital requirements
The Cash and Bank Management allows companies to?
Simplify reconciliation between bank statements and financial management transactions in periodic processing by
- Maintain the company’s bank accounts
- Maintain the financial instruments associated with bank accounts
- Reconcile bank statements
- Print bank data on standard reports
(MB-300 M3 Finance - Unit 3 Overview)
(MB-300 M3 Finance - Unit 4 Cash and Bank)
All invoice and payment transactions are recorded in?
(MB-300 M3 Finance - Unit 3 Overview)
The general ledger
Which Supply chain modules contribute to proper decision making to maximize wealth?
(MB-300 M3 Finance - Unit 3 Overview)
- Sales and marketing
- Inventory management
- Procurement and sourcing,
- Cost management
- Cost control
How does Cash and Bank Management simplify reconciliation?
(MB-300 M3 Finance - Unit 3 Overview)
- Each bank has a corresponding account in the general ledger chart of accounts.
- All incoming and outgoing funds are recorded in the general ledger
What is the benefit of Project Management in sourcing
(MB-300 M3 Finance - Unit 3 Overview)
- Purchases often need to be made for time and material or fixed price project.
- Project management and accounting module can interact with the Procurement and sourcing module in Supply Chain Management to generate purchase orders, which will then be settled in the Accounts payable module in Finance
What is the General Ledger Module in Finance used for?
GL module is used to define and manage the legal entity’s financial structure.
(MB-300 M3 Finance - Unit 4 GL)
What module is the center of Finance?
(MB-300 M3 Finance - Unit 3 Overview)
General Ledger Module
What does the General Ledger Module record?
all financial transactions from any other modules.
(MB-300 M3 Finance - Unit 4 GL)
What are Accruals used for?
(MB-300 M3 Finance - Unit 3 Overview)
- used in accrual accounting to:
- track revenue that is recognized in the period that it’s earned in, not when payment is received
- track expenses (costs) that are recognized when they occur, not when payment is made.
(MB-300 M3 Finance - Unit 4 GL)
Closing transactions are?
Required at the end of a fiscal year to prepare accounts for the next fiscal year (including consolidation)
(MB-300 M3 Finance - Unit 4 GL)
What are Fixed and Variable Allocation Rules used for?
- distribute, monetary amounts to one or more accounts or account and dimension combination
- Settle transactions between ledger accounts
- Revalue currency amounts.
(MB-300 M3 Finance - Unit 4 GL)
Consolidation functionality is used to
- combine the financial results for several subsidiary legal entities into results for a single, consolidated organization.
- Subsidiaries can be in the same Finance database or in separate databases.
(MB-300 M3 Finance - Unit 4 GL)
Do subsidiaries have to be in the same Finance database to be consolidated?
No
Consolidation functionality combines the financial results for several subsidiary legal entities into results for a single, consolidated organization. Subsidiaries can be in the same Finance database or in separate databases
(MB-300 M3 Finance - Unit 4 GL)
What are key features that companies can leverage using Financial reporting?
- Ability to consolidate multiple companies during report generation.
- Ability to Drill down to all companies and dimensions.
(MB-300 M3 Finance - Unit 4 GL)
What are the financial instruments included in Cash and Bank Management
- Deposit slips
- Checks
- Bills of exchange
- Promissory notes.
(MB-300 M3 Finance - Unit 5 Cash and Bank Management)
What are some examples of CAsh and Bank Management modules tasks?
- Manage letters of credit and import collections
- Manage letters of guarantee
- Importing bank statements to Perform bank reconciliation
- Deposit and transfer bank funds.
- Cancel wrong deposits.
- Update and maintain bank balances.
- Define formats for checks.
- Use the cash flow forecasting tools to analyze upcoming cash flow and currency requirements
(MB-300 M3 Finance - Unit 5 Cash and Bank Management)
Letters of credit and import collections are used to manage?
Purchase and sale of goods across international borders.
(MB-300 M3 Finance - Unit 5 Cash and Bank Management)