MB-400 Flashcards
A company is building a new model-driven app.
The app must integrate with a number of on-premises and cloud solutions. No VPNs are in place.
You need to determine the method for each integration.
Which methods should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Webhook
Azure Service Bus
Plug-in
A Common Data Service (CDS) environment has two custom entities named Building code and Work item. Building code has a code date custom field and Work item has an elapsed time custom field. Construction workers use a consolidated custom form with data from both entities to fill.in their daily work items.
A JavaScript library is used with these custom entities and fields to apply complex logic.
You need to ensure that the JavaScript library continues to function as originally designed if other developers expand the environment.
Solution: In form properties of the consolidated form, add the JavaScript library in the events tab and add the two custom fields to the dependent fields section of the non-event dependencies tab.
Does the solution meet the goal?
A. Yes
B. No
B. No
A Common Data Service (CDS) environment has two custom entities named Building code and Work item. Building code has a code date custom field and Work item has an elapsed time custom field. Construction workers use a consolidated custom form with data from both entities to fill.in their daily work items.
A JavaScript library is used with these custom entities and fields to apply complex logic.
You need to ensure that the JavaScript library continues to function as originally designed if other developers expand the environment.
Solution: In the JavaScript library, add Building code with Code date and Work item with Elapsed time in the dependencies tab.
Does the solution meet the goal?
A. Yes
B. No
A.
You have the following code:
You have a contact record that uses the GUID 2CFB1599-DEAD-425F-AB4A-76E6CAB51B09.
You need to assign the contact record as the primary contact for an account when you create the account.
Which two code segments can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
B. and C.
var data =
{
“name”: “Contoso account”,
(primarycontactid”:
{
“logicalname”: “contact”,
“id”: “2CFB1599-DEAD-425F-AB4A-76E6CAB51809”
var data =
{
“name”: “Contoso account”,
“primarycontactid@odata.bind”: “/contacts(2CFB1599-DEAD-425F-AB4A-76E6CAB51809)”
An organization has a Dynamics 365 Customer Engagement.
You plan to use a JavaScript web resources file in the Accounts form. The file has a dependency on two image web resource files and on the custom field new_placeofbirth in the Account entity.
You need to add the dependencies for the JavaScript file.
Which three action should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. From Web Resources, select the JavaScript file for the Account form and then select the JavaScript file.
B. Open the web resources file, add the two image web resources to the dependency’s lists, and then add the custom field new_placeofbirth to the dependency’s list.
C. In the Account form, select Form Properties, select Non-Event Dependencies, and then add the custom field new_placeofbirth.
D. In the Account form, select Form Properties and add the primary JavaScript file and the other two image web resources in Form Libraries.
E. From Settings, select Customization and then select Customize the System.
F. Select Account, select Forms, and then select the Account form.
C.
E.
F.
A company is creating a new system based on Common Data Service.
You need to select the features that meet the company’s requirements.
Which options should you use? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
An organization uses Dynamics 365 Customer Engagement. The organization has accounting and customer service departments.
You must restrict users in customer service from being able to change the value of the balance field on the Contact records. The accounting team must be the only team able to edit this field.
You need to create the appropriate solution without any customizations.
What should you do?
A. Create an accounting form and role and make the balance field read-only.
B. Enable field security for the balance field and allow the customer service team to read and update it.
C. Create a customer service form and role and make the balance field read-only.
D. Enable field security for the balance field and allow the accounting team to read and update it.
D.
You have a model-driven app that uses the Common Data Service (CDS). You create three custom entities that are in many-to-one parental relationships with the
Account entity.
You run a real-time workflow that assigns an account you own to another user. You receive the error message as shown in the Error Message exhibit. (Click the
Error Message tab.)
You check the security roles for the user as shown in the Manage User Roles exhibit. (Click the Manage User Roles tab.).
You also check the privileges for that role as shown in the Common Data Service User Security Role exhibit. (Click the Security Role tab.)
You need to prevent the error from recurring.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A financial services company uses the Common Data Service (CDS) to develop solutions. The company uses development and production instances.
You need to move solutions from the development instance to the production instance.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Export all managed solutions from the development instance and import the solutions into the production instance.
B. In the development instance, make changes to the solutions that are deployed in the production instance, export the solutions as managed solutions, and import the managed solutions into the production instance.
C. In the production instance, import solutions with the same version number or higher when updating solutions.
D. In the development instance, highlight the solution you want to make changes to, select Clone a Path, make changes, export the solution, and import the solution into the production instance.
Reveal Solution
B. and D.
You need to select the appropriate methods using the Azure Event Grid.
Which method should you use for each requirement? To answer, drag the appropriate methods to the correct requirements. Each method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
A financial institution that has a Dynamics 365 Customer Engagement environment requires that the account balance field from the account entity be visible to specific users only.
You need to set up the field security for the account balance field.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Create a field security profile.
B. Set the field to Read-Only and then publish the entity.
C. Create a security role and add the specific users to the role.
D. Enable field security and then publish the entity.
E. Set the field permission Allow Read to Yes and add the users to the members section.
A.
D.
E.
A company delivers packages to businesses and consumers. A custom entity named Package captures the package details.
You need to add the following sets of fields to the entity and leverage the built-in operations of the platform:
✑ A set of fields to represent the package length, width, depth, and weight. The maximum value for any dimension is 100 centimeters.
✑ A set of fields for time-sensitive attributes to calculate the efficiency of a delivery based on the existing custom fields: Pickup time and Delivery time. Results of the calculations must be stored as whole numbers.
Which constructs should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are developing an app for a sales team to record contact details in their Common Data Service (CDS) database.
The app must handle loss of network and save the data to CDS when reconnected.
The main screen of the app has a form to collect contact data and a button. The OnSelect property for the button has the following expression:
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A company is preparing to go live with their Dynamics 365 Customer Engagement solution, but first they need to migrate data from a legacy system. The company is migrating accounts in batches of 1,000.
When the data is saved to Dynamics 365 Customer Engagement, the IDs for the new accounts must be output to a log file.
You have the following code:
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
No
Yes
No
Yes
A company has two development instances, two test instances, two staging instances, and one production instance.
The test team reports connection issues with the test and staging instances.
You need to identify which if the instances the testing team currently has access.
Which two URLs can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. https://myorg.api.crm.dynamics.com/api/data/v.9.1/
B. https://dev.crm.dynamics.com/api/discovery/v9.1/Instances
C. https://dev.crm.dynamics.com/api/discovery/v9.1/Instances(UniqueName=’myorg’)
D. https://disco.crm.dynamics.com/api/discovery/v9.1/
E. https://globaldisco.crm.dynamics.com/api/discovery/v9.1/Instances
C. and E.
A company uses the Data Export Service (DES) to refresh their Azure SQL Data Warehouse instance. The data warehouse is used for historical trend analysis and forecasting.
The refresh process from the Common Data Service (CDS) environment to the data warehouse has errors. Users report that data is missing.
A CDS test environment that contains DES is available to troubleshoot the import outside of the production environment. You create a new SQL database for testing.
You need to configure the test environment to point to the new SQL database.
What should you create first to access the SQL database?
A. a new secret in Azure Key Vault
B. a new export profile in CDS test
C. a new user in the SQL database
D. a new application registration
A.
A Common Data Service (CDS) environment has two custom entities named Building code and Work item. Building code has a code date custom field and Work item has an elapsed time custom field. Construction workers use a consolidated custom form with data from both entities to fill.in their daily work items.
A JavaScript library is used with these custom entities and fields to apply complex logic.
You need to ensure that the JavaScript library continues to function as originally designed if other developers expand the environment.
Solution:
✑ In the Building code form, add the JavaScript library in the events tab and the Code date field to the non-event dependencies.
✑ In the Work item form, add the JavaScript library in the Events tab and the Elapsed time field to the non-event dependencies.
Does the solution meet the goal?
A. Yes
B. No
A.
A university has implemented Dynamics 365 Customer Engagement. Several departments use opportunity records to bid for funding for projects within their own departments.
Each department’s opportunities are not visible to other departments. However, there are times when two departments need to work together on an opportunity.
You need to configure the security to meet the business requirements.
Solution: Use access team templates and give access to members in the two departments.
Does the solution meet the goal?
A. Yes
B. No
A.
A university has implemented Dynamics 365 Customer Engagement. Several departments use opportunity records to bid for funding for projects within their own departments.
Each department’s opportunities are not visible to other departments. However, there are times when two departments need to work together on an opportunity.
You need to configure the security to meet the business requirements.
Solution: Create a security role that has organization-level access to opportunities. Give this security role to all members of the two departments who need access.
Does the solution meet the goal?
A. Yes
B. No
B.
A university has implemented Dynamics 365 Customer Engagement. Several departments use opportunity records to bid for funding for projects within their own departments.
Each department’s opportunities are not visible to other departments. However, there are times when two departments need to work together on an opportunity.
You need to configure the security to meet the business requirements.
Solution: Share the individual opportunity that member of one department are working on with all members of the second department, and give those members the appropriate permissions.
Does the solution meet the goal?
A. Yes
B. No
A.
A multinational company requires that all phone numbers be standardized as country code + area code + phone number.
The application design team decides that a custom PowerApps component framework (PCF) control should be used to prompt users for an area code and correctly format the phone number.
You need to get the list of valid area codes when a contact record is opened and before the user enters a new phone number.
In which function should you call webAPI.retrieveMultipleRecords?
A. updateView
B. getOutputs
C. init
D. notifyOutputChanged
A.
A company uses Common Data Service (CDS) and manages their engineers using a model-driven app.
You create a new reusable custom component using the PowerApps component framework (PCF).
You need to package the custom component to be deployed into the model-driven app.
Which three commands should you run in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
- pac solution init –publisher-name <publisher> --publisher-prefix <prefix></prefix></publisher>
- pac solution add-reference –path <control></control>
- msbuild /t:build /restore
A travel company has a Common Data Service (CDS) environment.
The company requires the following:
✑ Custom entities that track which countries/regions their clients have traveled.
✑ The dates their clients traveled to these countries/regions.
You need to create the entities and relationships to meet the requirements.
Which three actions should perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct order you select.
Select and Place:
- Create the Country entity
- Create an intersect entity named Contact country and create two N:1 relationships to Contact and to Country
- On the main form for ContactCountry, add the lookup fields for the Contact and Country, and a date field for the visit date
A fine arts school uses a custom canvas application based on the Common Data Service (CDS) platform.
Artists experience errors on their Artist canvas app and delays when switching pages.
You need to identify the root causes of these issues.
Which troubleshooting methods should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
- PowerApp Checker
- Service Performance in PowerApps Analytics
A company has a Common Data Service (CDS) environment. The company creates model-driven apps for different sets of users to allow them to manage and monitor projects.
Finance team users report that the current app does not include all the entities they require and that the existing project form is missing cost information. Cost information must be visible only to finance team users.
You create a security role for finance team users.
You need to create a new app for finance team users.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Step 1: Edit the Project main form. Select Save as….
Step 2: Enable security roles and select the Finance Security role on the Finance Form..
Step 3: Create a new model-driven app. Add the project entity, and select the Finance form.
Step 4: In the Maker portal, share the Finance app and select the Finance Security role.
User1 and User2 use a form named F1 to enter account data. Both users have the same security role, SR1, in the same business unit.
User1 has a business rule to make the main phone mandatory if the relationship type is Reseller. User2 must occasionally create records of the Reseller type without having the reseller’s phone number and is blocked by User1’s business rule.
You need to ensure that User2 can enter reseller data into the system.
Which three actions should perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct order you select.
Select and Place:
1- Open form F1 and save it as a form named F2.
2 - Copy the security role as SR2. Assign the SR2 security to user2 and remove the original security role SR1.
3 - Set the SR1 security role to be the only role for form F1 and the SR2 role to be the only role for form F2.
You have the following JavaScript function: (Line numbers are included for reference only.)
The Annual Revenue view column is configured to call the function as shown in the Column Properties exhibit. (Click the Change Column Properties tab.)
Users report that the icons that appear in the Active Account view are incorrect, as shown in the Active Accounts View exhibit. (Click the Active Accounts View tab.)
You need to determine why the incorrect icons are being displayed.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
No
No
Yes
No
A company has a model-driven app.
A custom button on a form calls a JavaScript function that validates form data fields and creates a web basket. The JavaScript function then displays a message to the user.
Users are located in the United States, which uses ISO Code 1033, and France, which uses ISO Code 1036.
Users in France report that the message displays in English.
You need to modify the RibbonDiffXml file to ensure that messages appear in the user’s language.
How should you complete the CommandDefinition node? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company has a model-driven app that captures applications from prospective students. You are asked to create a new re-usable custom component using the PowerApps component framework (PCF). The custom component must allow entry of a date of birth and validate that the applicant is not a minor. You create the class AdultDatePicker in the TypeScript file Index.ts and the style sheet DatePicker.css. You need to define the component to be available only for relevant fields and its properties when used in a form. How should you complete the manifest? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Usage should be bound
You need to complete a PowerApps component framework (PCF) control.
How should you define the order in the manifest? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A manufacturing company takes online orders.
The company requires validation of order changes. Requirements are as follows:
✑ If validation is successful, the order is submitted.
If exceptions are encountered, a message must be shown to the customer.
You need to set up and deploy a plug-in that encapsulates the rules.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are creating a flow using the Common Data Service (CDS) connector.
You need to select the appropriate triggers.
Which triggers should you use? To answer, drag the appropriate triggers to the correct scenarios. Each trigger may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Record Selection
Record Update
Record Selection
A company creates a custom connector to use in a flow named Search Company.
When this custom connector is used, requests must be redirected to a different endpoint at runtime.
You need to apply a policy to the custom connector to route calls to a different endpoint.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
A company imports data from files.
The following code is created to import the files. (Line numbers are included for reference only.)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
No
No
Yes
No
A developer must register a step using the Plug-in registration tool.
You need to associate the correct Event Pipeline Stage of Execution with its purpose.
Which stage should you associate with each description? To answer, drag the appropriate stages to the correct descriptions. Each stage may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
You are developing a Web API for a company.
You need to implement the appropriate operations to meet the company’s requirements.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A travel agency has a Dynamics 365 Customer Engagement.
Customers are allowed to add up to three countries/regions to their travel preferences from the website. Their preferences must be stored in the Contact entity.
You need to register the plug-in to meet the requirements.
Which value should you apply for each parameter? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
1- Associate
2- none
3-none
4-Sync
Five high schools test a custom app from AppSource. They provide feedback that the Course credit entity should include additional fields that cover information shared by the schools.
You do not have access to each high school organization.
Each high school administrator must be able to apply the updates to the Course credit entity.
You need to deliver a custom program that creates the additional fields.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Call the login logic
Retrieve the Course credit entity metadata by using RetrieveEntityRequest with EntityFilters = Attributes and LogicalName
Define the AttributeMetadata for each new field
Call the CreateAttributeRequest constructor for each new field
A company uses Dynamics 365 Sales.
Sales commission must be calculated when an order is placed. You create an Azure Function to perform the calculation. The Azure Function has an HTTP trigger.
You need to configure the Plug-in Registration tool to send data to the Azure Function when an order is placed. You open the Plug-in Registration tool and connect to Dynamics 365 Sales.
Which five actions should you perform? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Contoso Pharmaceutical manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.
The company plans to implement Dynamics 365 Customer Engagement and Dynamics 365 Finance.
Current environment -
Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
Pharmacies submit orders requests through email.
All information at customer locations is handwritten by customer representatives.
Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
Some accounts are referrals from other pharmacies.
Every pharmacy has its own Dynamics 365 Customer Engagement instance.
Requirements. General -
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.
Requirements. Accounts -
Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
A field named Priority_Trigger must be created to trigger the Priority field.
A field name Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.
Requirements. Users -
UserA must be able to create and publish PowerApps apps.
UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
UserC must be able to create apps connected to the systems and update the security roles and entities.
Pharmacy representatives must only be able to run the apps and access their own records.
Access to the accounting PowerApps app must be restricted to accounting team members.
End users must have minimum access to the required systems.
Only supervisors must be able to view phone numbers in the Accounts form.
Developers must be able to create new apps for all users.
Sales users must only have access to their own records.
Requirements. Reporting -
Pharmacy orders must be displayed in four graphs as follows:
Annual revenue over $100,000
Annual revenue under $100,000
Research facilities
Hospitals
The graphs must be interactive, and users must be able to drill down on any dimension.
Requirements. Customizations -
Ensure that notifications are sent to the sales team when a lead is added by using Slack.
Ensure that leads have a review stage added to the sales process.
Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
Fields for the doctor’s name and phone number must be displayed in the customer record.
The doctor entered on the customer’s record must be validated against doctors that exist in the system.
The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.
The solution must be error free so that when it is installed in other environments it does not cause issues.
A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.QuestionHOTSPOT -
You need to configure the fields with the appropriate type.
Which type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Contoso Pharmaceutical manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.
The company plans to implement Dynamics 365 Customer Engagement and Dynamics 365 Finance.
Current environment -
Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
Pharmacies submit orders requests through email.
All information at customer locations is handwritten by customer representatives.
Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
Some accounts are referrals from other pharmacies.
Every pharmacy has its own Dynamics 365 Customer Engagement instance.
Requirements. General -
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.
Requirements. Accounts -
Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
A field named Priority_Trigger must be created to trigger the Priority field.
A field name Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.
Requirements. Users -
UserA must be able to create and publish PowerApps apps.
UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
UserC must be able to create apps connected to the systems and update the security roles and entities.
Pharmacy representatives must only be able to run the apps and access their own records.
Access to the accounting PowerApps app must be restricted to accounting team members.
End users must have minimum access to the required systems.
Only supervisors must be able to view phone numbers in the Accounts form.
Developers must be able to create new apps for all users.
Sales users must only have access to their own records.
Requirements. Reporting -
Pharmacy orders must be displayed in four graphs as follows:
Annual revenue over $100,000
Annual revenue under $100,000
Research facilities
Hospitals
The graphs must be interactive, and users must be able to drill down on any dimension.
Requirements. Customizations -
Ensure that notifications are sent to the sales team when a lead is added by using Slack.
Ensure that leads have a review stage added to the sales process.
Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
Fields for the doctor’s name and phone number must be displayed in the customer record.
The doctor entered on the customer’s record must be validated against doctors that exist in the system.
The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.
The solution must be error free so that when it is installed in other environments it does not cause issues.
A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.QuestionDRAG DROP -
You need to assign the minimum environment security role to the appropriate users.
Which security roles should you use? To answer, drag the appropriate security roles to the correct users. Each security role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
A) System Customizer
B) Environment Maker
C) System Administrator
D) Common Data Service Users
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. They have one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.
Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair works. They also have six maintenance vans that repair bicycles at various events and residences.
Adventure Works Cycles recently deployed Dynamics 365 Unified Operations in a Microsoft-hosted environment for financials and manufacturing. They plan to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.
They use Dynamics 365 Customer Engagement for all customer activities, including field service.
Current environment. Retail store information
Adventure Works Cycles has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups. Technicians use paper forms to document the bicycle
inspection performed before a tune-up and any additional work performed on the bicycle.
Adventure Works Cycles uses a PowerApps app for local bike fairs to attract new customers.
A canvas app is being developed to capture customer information when customer check in at the retail location. The app has the following features:
- Customer selects yes or no if they are on the mailing list.
- Customer select the amount of times they have visited the store.
- Customer select the type of service needed.
- The search result returns all last name records that match the search term.
Current environment. Technology -
A plug-in for Dynamics 365 Sales automatically calculates the total billed time from all activities on a particular customer account, including sales representatives visits, phone calls, email correspondence, and repair time compared with hours spent.
A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Unified Operations.
Microsoft Teams is used for all collaboration.
All testing and problem diagnostics are performed in a copy of the production environment.
Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.
Requirements. Automation -
A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
Ecommerce sales orders need to automatically integrate into Dynamics 365 Unified Operations.
A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.
Requirements. Reporting -
The warehouse manager’s dashboard must contain warehouse counting variance information.
A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
Power BI must be used for reporting across the organization.
Requirements. User experience -
Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
All customer repairs must be tracked in the system no matter where they occur.
Qualified leads must be collected from local bike fairs.
Issues. Internal -
User1 reports that performance is slow when viewing total billed customer time.
User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month and sales orders have also increased.
User5 receives the error message “Endpoint unavailable’ during a test of the technician dispatch ISV solution.
The parts department manager who is the approver for the department is currently on sabbatical.
Issues. External -
CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.QuestionHOTSPOT -
You need to select the visualization component.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Contoso Pharmaceutical manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities.
The company plans to implement Dynamics 365 Customer Engagement and Dynamics 365 Finance.
Current environment -
Contoso maintains a Microsoft Excel workbook that lists all drugs they supply.
Pharmacies submit orders requests through email.
All information at customer locations is handwritten by customer representatives.
Contoso uses Cerner, which is a medical industry application that uses a proprietary database.
Some accounts are referrals from other pharmacies.
Every pharmacy has its own Dynamics 365 Customer Engagement instance.
Requirements. General -
Contoso wants to ensure that there is minimal custom code and custom connectors in the system.
Requirements. Accounts -
Ensure that the names of the pharmacies are synced between the accounting and the customer management systems.
Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync.
When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear.
A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created.
A field named Priority_Trigger must be created to trigger the Priority field.
A field name Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital.
Requirements. Users -
UserA must be able to create and publish PowerApps apps.
UserB must be the owner of all the systems and be able to provide permissions and create all new environments.
UserC must be able to create apps connected to the systems and update the security roles and entities.
Pharmacy representatives must only be able to run the apps and access their own records.
Access to the accounting PowerApps app must be restricted to accounting team members.
End users must have minimum access to the required systems.
Only supervisors must be able to view phone numbers in the Accounts form.
Developers must be able to create new apps for all users.
Sales users must only have access to their own records.
Requirements. Reporting -
Pharmacy orders must be displayed in four graphs as follows:
Annual revenue over $100,000
Annual revenue under $100,000
Research facilities
Hospitals
The graphs must be interactive, and users must be able to drill down on any dimension.
Requirements. Customizations -
Ensure that notifications are sent to the sales team when a lead is added by using Slack.
Ensure that leads have a review stage added to the sales process.
Doctors must be manually added to a custom entity named Doctor if the doctor is not listed.
Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer.
Fields for the doctor’s name and phone number must be displayed in the customer record.
The doctor entered on the customer’s record must be validated against doctors that exist in the system.
The new solution will be sold to other pharmacies for use. The application must not allow changes to be made.
The solution must be error free so that when it is installed in other environments it does not cause issues.
A custom mobile app must be created to allow salespeople to add or search by pharmacy name.
Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number.
When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits.QuestionDRAG DROP -
You need to select a process to create each function.
Which process should you use? To answer, drag the appropriate processes to the correct functions. Each process may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. They have one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.
Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair works. They also have six maintenance vans that repair bicycles at various events and residences.
Adventure Works Cycles recently deployed Dynamics 365 Unified Operations in a Microsoft-hosted environment for financials and manufacturing. They plan to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.
They use Dynamics 365 Customer Engagement for all customer activities, including field service.
Current environment. Retail store information
Adventure Works Cycles has one legal entity, four warehouses, and six field service technicians.
Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups. Technicians use paper forms to document the bicycle
inspection performed before a tune-up and any additional work performed on the bicycle.
Adventure Works Cycles uses a PowerApps app for local bike fairs to attract new customers.
A canvas app is being developed to capture customer information when customer check in at the retail location. The app has the following features:
- Customer selects yes or no if they are on the mailing list.
- Customer select the amount of times they have visited the store.
- Customer select the type of service needed.
- The search result returns all last name records that match the search term.
Current environment. Technology -
A plug-in for Dynamics 365 Sales automatically calculates the total billed time from all activities on a particular customer account, including sales representatives visits, phone calls, email correspondence, and repair time compared with hours spent.
A shipping API displays shipping rates and tracking information on sales orders. The contract allows for 3,000 calls per month.
Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics 365 Unified Operations.
Microsoft Teams is used for all collaboration.
All testing and problem diagnostics are performed in a copy of the production environment.
Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.
Requirements. Automation -
A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
Ecommerce sales orders need to automatically integrate into Dynamics 365 Unified Operations.
A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.
Requirements. Reporting -
The warehouse manager’s dashboard must contain warehouse counting variance information.
A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
Power BI must be used for reporting across the organization.
Requirements. User experience -
Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
All customer repairs must be tracked in the system no matter where they occur.
Qualified leads must be collected from local bike fairs.
Issues. Internal -
User1 reports that performance is slow when viewing total billed customer time.
User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month and sales orders have also increased.
User5 receives the error message “Endpoint unavailable’ during a test of the technician dispatch ISV solution.
The parts department manager who is the approver for the department is currently on sabbatical.
Issues. External -
CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.QuestionDRAG DROP -
You need to resolve the performance issue with the Total Billed customer plug-in.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
- Register and deploy the plug-in assembly.
- Attach the debugger
- Run the total billed customer time query
- Correct the failing plugin-code and compaly
- Unregister the old version of the plug-in and reregister the new version of the plug-in
