MB - 300: Core Finance and Operations - Question Set 2

Question 1

You are implementing Dynamics 365 Finance and evaluating reporting capabilities.
The solution must allow business users to view cash flow forecasts as follows:
✑ by region
✑ across all legal entities
✑ in a graphical representation from within Dynamics 365 Finance
You need to select a tool to allow the business users to view the cash flow forecasts.
Which tool should you use?

A. Microsoft Dataverse
B. Financial reporter
C. Power Automate
D. Power BI embedded workspace

Answer 1

D. Power BI embedded workspace

Question 2

A company delivers seafood to retail stores.
Refrigeration trucks send temperature and distance data from Internet of Things (IoT) sensors over 5G. Data is written to an API endpoint in Microsoft Azure. The temperature and distance data are stored in Common Data Service and edited in Dynamics 365 Finance.
You create model-driven apps to visualize data. The apps support online and offline modes.
You must update the following:
✑ the shipment information in Dynamics 365 Finance based on delivery distance and real-time temperature readings from trucks
✑ the corresponding Common Data Service data with the latest shipment status
You need to update shipment information.
What should you use?

A. Power Automate (Flow)
B. Azure IoT Edge
C. Azure IoT Central
D. Azure IoT Hub
E. Dual-write

Answer 2

E. Dual-write

Question 3

DRAG DROP -
A company uses Dynamics 365 Supply Chain Management. A customer calls customer service to report that a product is defective.
The customer service process dictates that a formal set of activities needs to occur based on the specific incident.
You need to implement a repeatable process for the customer service representatives.
Which functionality should you use? To answer, drag the appropriate functionalities to the correct requirements. Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Functionalities

Case management
Power Virtual Agents
Workflow

Answer 3

Answer

Manage the series of actions => Case management
Provide instructions on how to handle the customer service call => Case management

Question 4

You are implementing Dynamics 365 Finance.
Local customer service agents answer phone calls from customers and vendors on invoices and payments. All conversations with customers and vendors are recorded and documented.
Due to a quality assurance issue, not enough customer service agents are available to handle customer volume for invoices and payments.
You need to implement a technology to answer customer questions for invoices and payments.
Which technology should you use?

A. Dynamics 365 Finance Document Routing Agent
B. Microsoft Azure Cognitive Services Text to Speech
C. Microsoft Azure Cognitive Services Speech to Text
D. Dynamics 365 Finance Local Agent
E. Power Virtual Agents

Answer 4

E. Power Virtual Agents

Question 5

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Finance sales manager. You use a Power BI dashboard that shows near-real-time sales data from reports and tiles.
It is impractical to keep switching between multiple applications.
You need to configure a way to access the Power BI reports within the Dynamics 365 Finance client.
Solution: Include the Power BI reports in a Power BI App and pin the Power BI App to your workspace.
Does the solution meet the goal?

A. Yes
B. No

Answer 5

B. No

Question 6

HOTSPOT -
You want to enhance usability in the Dynamics 365 Finance deployment for your organization.
Your environment has been configured using default components. You set up filters on the channel deployment workspace.
You need to use the correct UI filter.
Which UI filter should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Desire result UI Filter

                                                                   => Workspace filter Filter retail stores by region from            => Section filter an all up workspace                                   => Grid column filter

                                                                   => Workspace filter  Look for stores in Illinois from                  => Section filter a view of stores                                            => Grid column filter

Answer 6

Answer:

Filter retail stores by region from all up workspaces => Workspace filter

Look for stores in Illinois from a view of stores => Section filter

Question 7

HOTSPOT -
You are tasked with setting up Case management in the Dynamics 365 Finance deployment for your organization.
Your organization must use cases to track defect and enhancement reports for products, so that engineers can improve products over time. Only appropriate employees within the organization should have access to cases and related information.
✑ Call enter employees create thousands of service cases and ensure that the proper resources are allocated for each service.
✑ Service department employees fix cases created by the call center and create cases for defects and enhancement suggestion when they identify them.
✑ Engineers review the cases from the service department while planning and designing the next version.
You need to configure the tool to enable tracking of service cases and product defects and enhancements.
Which Case management settings should you choose for each category or categories? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Option Value

Category to use => General and Production
=> Service and Product Change

                                                                   => General Service department in which                    => Production employees create cases                             => Service
                                                                   => Product Change

                                                                  => General Call center in which employees               => Production create cases                                                => Service
                                                                   => Product Change

Answer 7

Answer:

Category to use => Service and Product Change

Service department in which employees create cases => Product Change

Call center in which employees create cases => Service